Ulasan Novotel Century Hong Kong

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at our hotel! We are delighted that you appreciated the room's size and location, and felt the price was reasonable. Our team's prompt provision of necessary amenities, along with the fluent Mandarin-speaking staff at the front desk, made your check-in process even more convenient, which is exactly what we strive for. We will carefully consider your feedback and continuously improve to ensure every guest has an ideal experience. Finally, thank you for mentioning the air purifier in the room; this is part of our efforts to provide a more comfortable experience for our guests. We hope you will have an even more pleasant experience next time. We look forward to providing you with an even more enjoyable and satisfying stay in the future. Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at our hotel and for leaving your detailed feedback! We are delighted that you were satisfied with the spaciousness of our room and appreciated its cleanliness and the variety of breakfast options. Finally, we appreciate the hotel's convenient location and the diverse dining options nearby, and we also thank you for your positive review of the hotel's value for money in Hong Kong. Thank you for your valuable feedback, and we look forward to providing you with an even more enjoyable stay in the future. Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for choosing to stay at Novotel Century Hong Kong and for taking the time to leave your valuable review. We are delighted that you were particularly satisfied with the hotel's comfortable environment and design, and appreciated our convenient location near many excellent restaurants. Finally, the hotel's prime location in Wan Chai provides quick access to the Convention and Exhibition Centre, the MTR, and various tourist attractions. We welcome you to visit us again and experience our convenient location once more. Thank you again for sharing your feedback, and we look forward to serving you again soon. Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to leave a review for our hotel. We are delighted that you appreciated our front desk service and are pleased that our team sent you a birthday greeting, making your special day even more memorable. Finally, we are grateful that you experienced our convenient location and thoughtful drinking water service, which is why many guests choose to stay with us. Thank you for your feedback, and we look forward to providing you with an even more enjoyable stay in the future. Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: 親愛的賓客您好！感謝您的信任，選擇下榻我們酒店！我們很高興您對我們的地理位置感到滿意，周邊的叮叮車、地鐵站和碼頭讓出行變得相當便利，步行約十五分鐘即可抵達銅鑼灣，輕鬆享受購物樂趣。我們很抱歉整體入住體驗未能完全達到您的預期。我們始終致力於提升服務品質，歡迎您隨時與我們直接聯繫，進一步交流您的感受，讓我們有機會做得更好。祝您生活愉快！Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店，並抽出寶貴的時間留下您的建議！我們很高興您認可客房的設施及景觀，讓您在入住期間能欣賞到泳池美景，同時周邊多樣的餐飲和購物選擇為您的行程增添了便利。然而，非常抱歉部分服務與細節未能達到您的期望，我們會把您的寶貴建議納入考量，持續優化接待流程和整體體驗，每位員工都肩負着為每位賓客營造舒適環境的責任。最後，感謝您提及周邊的生活與文化氛圍。我們酒店緊鄰會展中心及多個特色小店與景點，致力於為賓客創造便利愉快的出行體驗。期待日後有機會為您帶來更優質的服務。Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: 尊敬的貴賓：感謝您一直以來對香港諾富特世紀酒店的支持，並再次選擇與家人入住我們酒店！我們很高興得知您對客房寬敞的空間、海景及整潔程度感到滿意，也很高興客房設施及用品能為您和家人帶來便利。酒店鄰近海關總署、天星小輪及港鐵站，交通便利，很高興能為您每次帶孩子來港辦理證件時提供舒適及便利的住宿體驗。特別感謝您對 Tiffany 及 Amy 的讚賞！我們很高興她們為小朋友準備了小禮物，並為您安排客房升級，為您的家庭旅程增添驚喜。我們一定會將您的肯定轉達給她們，相信這會是對她們最大的鼓勵。再次感謝您一直以來的支持與信任。得知您每次來港都願意選擇入住我們酒店，我們深感榮幸。期待未來繼續歡迎您和家人回來，為您帶來更加愉快及難忘的住宿體驗！祝您和家人生活愉快！謹啟 歐海德 總經理

Jawapan daripada Pihak Penginapan: Dear Dear Guest, we sincerely thank you for leaving such a valuable review. We appreciate your positive feedback regarding the hotel's scale and the outdoor pool, and we are also grateful to hear that you found the experience to be satisfactory in terms of value for money. However, we sincerely apologize for the various aspects of your stay that left you feeling disappointed. We will share your feedback with the relevant teams to ensure we can provide a better stay experience in the future. Nevertheless, we thank you for your positive evaluation of the hotel's convenient location. We hope that our location in the heart of Wan Chai, with its excellent transportation and accessibility, was helpful for your travels. We will strive to provide even better service if you choose to stay with us again. Thank you, Ohad Tiktinsky, General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for choosing to stay at Novotel Century Hong Kong and for taking the time to share your detailed experience. We are delighted to learn that you were satisfied with the overall cleanliness, room maintenance, facilities, and staff service. We also appreciate your positive feedback on our assistance in changing your check-in dates and your appreciation of the room facilities. We are pleased that these arrangements provided you and your family with a comfortable and convenient stay. However, we sincerely apologize for the issues you raised regarding room cleanliness and luggage storage. Regarding the stains on the toilet bowl, we will relay your feedback to the relevant department to enhance room cleaning and inspection to ensure a clean and comfortable stay for our guests. As for the issue of luggage being mixed up during luggage storage, we deeply regret this and understand your concerns about the safety of your personal belongings. We are even more sorry that our team was unable to express our apologies appropriately and provide adequate assistance at the time, which affected your experience. We have forwarded your feedback to the baggage management team and will strengthen our luggage storage and handover procedures to ensure more accurate verification and safekeeping of guests' luggage in the future. Thank you again for your candid and valuable feedback, and we are very grateful that you recommended our hotel despite pointing out shortcomings. Your feedback is very important to us in improving our services. We look forward to welcoming you and your family back to Novotel Century Hong Kong in the future, providing you with a more reassuring, comfortable, and enjoyable stay. Sincerely, Mr. O'Hai De, General Manager

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you so much for choosing to stay at Novotel Century Hong Kong and for your excellent review! We are honored and delighted to learn that this is your first time in Hong Kong, and that our hotel is the starting point of your wonderful journey. We are greatly encouraged by your satisfaction with the warm service and efficiency of our front desk team, as well as the hotel's excellent location. We are also very pleased that our fitness center and outdoor pool added comfort and enjoyment to your weekend getaway. Every bit of your affirmation is our greatest support and encouragement. We look forward to your next visit to Novotel Century Hong Kong, where we will continue to provide you with excellent and attentive service! Sincerely, Mr. Ou Haide, General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for choosing to stay at Novotel Century Hong Kong and for taking the time to share your detailed experience. We are delighted to hear that you were satisfied with the spaciousness and sea view of your suite, and we are also pleased that the hotel's location and convenient transportation made your trip easier. We also appreciate your valuable feedback on the Executive Lounge's space and dining options. We understand that comfortable spaces and a wide range of dining choices are crucial to a guest's experience, and your feedback has been forwarded to the relevant departments for further review and improvement. Regarding your experience with transportation around the hotel and taking taxis, we will continue to review how to provide guests with more convenient transportation information and assistance. Thank you again for your support and valuable feedback. Your feedback is very important to our continuous improvement of services and facilities, and we look forward to welcoming you back to Novotel Century Hong Kong in the future for an even more enjoyable stay! Best regards, Mr. O'Hara, General Manager

Jawapan daripada Pihak Penginapan: 尊敬的賓客：非常感謝您一直以來對香港諾富特世紀酒店的信任與支持，每次蒞臨都選擇我們酒店。同時，得知這次入住期間您的被子出現了潮濕的情況，我們深表歉意。我們已經第一時間安排客房部對相關房間的床品和防潮設備進行了全面檢查與整改，以確保為您提供乾爽舒適的居住環境。非常感謝您對我們大堂、游泳池以及客房服務團隊的肯定，您的讚賞是我們前進的動力。期待您的再次光臨，我們將竭誠為您打造更完美的入住體驗！謹啟 歐海德 總經理

Jawapan daripada Pihak Penginapan: 尊敬的賓客：非常感謝您入住香港諾富特世紀酒店，並與我們分享如此詳細、優質的入住體驗！得知您對我們的地理位置、交通便利性以及房間的整潔度和空間配置感到滿意，我們深感欣慰。同時，非常感謝您對我們早餐出品以及行政酒廊服務團隊的高度認可。您的讚賞是對我們全體員工最大的鼓舞，我們將繼續保持高水準的服務品質。期待您的再次光臨，無論商務出行還是休閑旅遊，香港諾富特世紀酒店都將竭誠為您打造賓至如歸的體驗！謹啟 歐海德 總經理

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for choosing to stay at Novotel Century Hong Kong and for sharing such a detailed experience! We are delighted to learn that you were satisfied with the hotel's convenient location, room size, cleanliness, and overall value for money, and we are also pleased that the breakfast met your expectations. We were especially pleased that you particularly appreciated the service of our front desk colleague, Boris. We were greatly encouraged to learn that he greeted you with a warm and courteous attitude and arranged a high-floor room for you, leaving a lasting impression on your stay. We will certainly pass on your praise to Boris, which will motivate him to continue providing excellent service. Thank you for your understanding and support of the hotel's environmental measures. Due to the implementation of relevant environmental laws by the Hong Kong Special Administrative Region Government, the hotel no longer provides single-use plastic toiletries, hoping to work with guests to practice sustainable development. Thank you again for your support and recommendation. We are very pleased to know that you will choose to stay at Novotel Century Hong Kong again when you visit Wan Chai in the future, and we look forward to welcoming you back soon! Have a wonderful stay! Ohad Tiktinsky, General Manager