V - 小兰
2 Februari 2024
We stayed in this hotel before, and our first visit was great. The receptionist was so wonderful and upgraded us, and the room was beautiful, clean and quiet! It's also 5min from the metro station. Amazing! Because of this we booked to stay again for our next trip without hesitation! However, on this occasion it was disappointing after such a wonderful first impression. We were upgraded to a higher floor, but the room was a good size, and the view was okay. The city view is not so much 'city', but out onto the neighbouring residential area. The bathroom door was broken, and would only close if locked from the inside; which would've been ok, but the bathroom has night lights you can't switch off, so the room was never dark enough to sleep. The blinds had holes and didn't close fully at the bottom. The dressing gown had holes all over it! The ventilation was noisy and despite having a switch, didn't turn off at all. The shower door even had orange mould at the bottom, and the toilet flush only worked if you held the button down. Considering the price of the room and the quality it presents itself, it felt so disappointing, and was such a let down after our first stay was so good.
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