Ulasan New Garden Hostel

Jawapan daripada Pihak Penginapan: 您好，感謝您的反饋。根據您的訂單以及入住房間對比，前台安排的房間的確是四人房。香港地方小，如果要確保大床就得犧牲其餘的空間，與內地高質的空間及床的尺寸無法同對比。房間內設備齊全，有任何其他需要都可以告知前台為您處理。我們期待下次為您服務。

Jawapan daripada Pihak Penginapan: Dear Guest, we are very sorry that you and your family had such a disappointing stay during the 2026 Chinese New Year! 🙏 Regarding the floor and room type: Our reception is located at Room C2, 13th Floor, Mirador Mansion, but the rooms are distributed across different floors of the building (including the 8th floor, etc.). This is common in older buildings in Hong Kong. We will indicate that adjustments may be made when confirming the booking, but we regret that we failed to inform you in advance, leading to misunderstanding. We will strengthen our explanations. Difference between room photos and reality: Tsim Sha Tsui in Hong Kong is extremely valuable, and many budget accommodations have very small rooms (often only a few dozen square feet). Photos are mostly for illustration or showcasing the best room type; the actual allocation depends on room availability on the day. While mattresses, air conditioning, and other facilities are basic, we will immediately replace or repair any obviously sagging or malfunctioning mattresses. We sincerely apologize for this oversight and have asked our team to strengthen pre-check-in inspections. Thank you for sharing your detailed and honest feedback; it is extremely valuable to us! We have recorded all details and will optimize booking descriptions, photo annotations, check-in instructions, and room maintenance to prevent similar disappointments for future guests. For further follow-up, please provide your order number or contact information, and we will process it via private message as soon as possible. We sincerely apologize again and wish you and your family all the best and a pleasant journey ahead!

Jawapan daripada Pihak Penginapan: 多謝晒客人嘅真實稱讚同支持！好開心你鍾意我哋酒店位置、服務同衛生環境，你嘅滿意就係我哋最大動力。我哋會堅持保持品質，隨時歡迎你再返嚟入住！

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to seeing you again and wish you a pleasant journey!--Irene

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to seeing you again and wish you a pleasant journey!--Irene

Jawapan daripada Pihak Penginapan: Hello, we are very sorry that you did not read the detailed hotel information and room information and chose the wrong room that is not suitable for you. It is true that many young people or backpackers like shared bathrooms. You see, we are not the only one that provides rooms with shared bathrooms. Good or bad depends mainly on whether you make the right choice for yourself. Fortunately, the front desk provides upgrade services, so that guests who have a change of mind or make a wrong reservation have a chance to choose again. Thank you for your understanding~

Jawapan daripada Pihak Penginapan: Honey, thank you for your review! Regarding the room photos, let us reveal the secret! We have over 100 rooms, and taking photos of each one and uploading them would be an enormous undertaking! So what you see online is just a selection of "model rooms." The actual stay is a bit like opening a blind box—it's all about the surprise! But don't worry, we don't just randomly assign rooms! Our front desk staff are like intelligent AI, matching you with the most suitable room type based on the number of guests, everyone's nationality (for example, some guests like a lively atmosphere, some prefer quiet), and your specific needs. Especially for those traveling with children, or if you need any assistance, please don't hesitate to call the front desk! We will do our best to make sure everything is arranged perfectly for you, ensuring your comfort and enjoyment! We hope to have the opportunity to serve you again next time and open a satisfying "blind box" for you!

Jawapan daripada Pihak Penginapan: "Dear guest, thank you very much for your praise. Our hotel has always adhered to the principle of customer first, and provides the most cost-effective service in the most prime location in Hong Kong, where every inch of land is valuable. Thank you for your likes, and I hope you will come again next time! --Sincerely, Customer Service IRENE Dear guest, thank you very much for your praise. Our hotel has always adhered to the principle of customer first, and provides the most cost-effective service in the most prime location in Hong Kong, where every inch of land is valuable. Thank you for your likes, and I hope you will come again next time! --Sincerely, Customer Service IRENE"

Jawapan daripada Pihak Penginapan: Your review warms our hearts! Especially the authentic compliment of "the seat is really great", which makes us shine even more than the night view of Victoria Harbour✨Yes, staying with us is like carrying a "Hong Kong customs clearance guide" with you - in the early morning, you can go to the beach to watch the sunrise in slippers, and when you feel hungry late at night, the aroma of the clay pot rice in Temple Street will drift in with the evening breeze to seduce you. The bosses’ warm hearts are our most precious heirlooms: from the biceps trained from helping grandma carry luggage, to the “food radar” that memorizes the signature dishes of 500 restaurants, they are all prepared for you! You mentioned "very safe", so we have to brag a little: security guard Uncle Li's "eagle eyes" can even see ants moving, the monitoring room has as many screens as a stock exchange, and even the fire drills are more diligent than the MTR~ I heard that you like this kind of atmosphere, so we have: 🌉 Set up a Victoria Harbour Observation Deck on the top floor 🗝️ Customized "alley secret keys" for old customers 🍵 Prepared the boss's private collection of aged Pu'er tea, come back, and see you there!

Jawapan daripada Pihak Penginapan: Thank you for your support, we will continue to work hard.

Jawapan daripada Pihak Penginapan: Our front desk girl, Pei Shi, is super sweet and cute. Please mention her name in your comments. If there is a room available, she will help you upgrade your room type for free. Welcome to stay next time~

Jawapan daripada Pihak Penginapan: I understand that you are dissatisfied with the hotel's behavior, but wasting water is disgraceful and you should try to solve the problem in other ways instead of wasting public resources. The wireless passwords are posted at the front desk, so there is no possibility of hiding them from guests.

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to your visit again and wish you a pleasant journey! ---Customer service IRENE sincerely

Jawapan daripada Pihak Penginapan: 謝謝惠顧