Hi! Before I will say some worlds about the hotel, I want to thank heartily the night manager Gerald( hope to type his name properly), he is originally from France. He is the one who has made our stay comfortable, pleasant and surprising during our check out. The problem was that first several nights we have suffered from noise in the neighbouring rooms. First 2 nights it was a loud music listening. Gerald has quickly addressed the issue, made a call, sent the security. The next night again the same problem happened. Gerald again has managed to solve the issue and we were not disturbed again. But in the third night a company have gathered in a different neighbouring room, there were screams, squeals and some different loud sounds. It was not easy, but Gerald again has solved the problem. We didn’t like that 3 nights we have suffered but huge and soft beds have eliminated the feeling. Once the tea bags were out and Gerald brought them by himself with a big variety and very fast. When we were checking out, it was a surprise when manager returned us the full sum of taxes and fees that we had paid separately for our stay. She told that it was Gerald, who approved with the hotel manager the pay back because of the all the inconveniences our neighbours caused us. That was a real customer oriented service, outstanding personal approach and the will to make our stay unforgettable. Thank you, Gerald for your personal great and customer oriented attitude to the guests! All the best to you and hope, you can be promoted soon. The emotions from stay are mostly made by staff! So thanks to hotel manager, who has hired a great team of professionals! As for the facilities, the rooms are huge, very new, very cosy and fresh with great and comfortable beds, huge TV, sofa, stationery table, fridge, balcony. It was a pleasant stay there, including a tea pot with tea bags, coffee bags and water. In the lower level, in lobby, there was a microwave, fresh still water that you can replenish, breakfasts can be served as well. The rooms are cleaned every 2/3 days, we had an issue with cleaning service, since I have asked several times to change the towels, to take out the trash for 2 days, unfortunately nothing was done before I have met a service manager. The room staff pretends they don’t understand English , hide from you, are not proactive. Some young reception girls seems to be nervous from time to time. The beach towels are provided to go to the beach as well as pool towels. The location is good to get to main streets, shops and restaurants. There are many supermarkets working until midnight nearby. I strongly recommend the hotel and wish to be back next year! Thank you all! Ekaterina
Cemerlang
66 Ulasan