Hotel Kolam Air Panas di Fujisawa

Hotel room is big. Their service are very good. It is recommended to stay if u travel to Kamakura area for sight seeing. The cost is reasonable with good quality. By the way, my room is upgraded. I am happy for it

江ノ島のライトアップ『湘南の宝石』と翌日の鎌倉観光にて利用いたしました。 お部屋は12㎡と記載がありましたが予想外に狭くは感じず、コンパクトながら使い勝手の良いレイアウトで居心地も寝心地もグッド。フロントで好みの枕を部屋に持っていけるのはナイスアイデアです。無駄なアメニティも無く素晴らしい取り組みをされており頭が下がります。カードキーではなく暗証番号で開けるので書いたレシートをスマホに撮影すれば問題ありません。 そして口コミ通り焼き立てのサクサクパンが大変美味しく、シラス温玉丼、サラダ、おかずもそこそこメニューがあり無料でここまでして頂けるとは凄いです。 2Fにある浴場も空き状況が把握できるのでゆっくり出来、体が暖まりました。 これは御用達だった東横インの上を行くリピート宿にしたいです。 食堂にあった製氷機やドリンクバーを朝食以外の時間も使えたら満点でした。

Room is nice and clean, hot spring are excellent but is located in another building. Very nice view of mt fuji

I did not stay in this Ryokan, I canceled my book. Here is why: Most Ryokans make traditional dinner and I thought this one too (by seeing their Kaiseki meal photos in their website) But it seems I was wrong. Before booking a room in this Ryokan, I read the reviews and checked the meals menus in their website: the Kaiseki meal was one of the many reasons why I wanted to book this Ryokan. So I booked a room and almost two months before my arrival I sent them a message asking for the meals price and to make a dinner reservation for two people. Their reply was ”Dinner cannot be prepared. Please have a dinner in the dining room outside the hotel”. So I asked again why I could not make a dinner reservation (in almost two months in advance) Perhaps the kitchen is closed? their answer again was: ”I do not have a reason. It depends on the plan you choose”. Well... If this Ryokan doesn't serve dinner, they should let it clear to everyone in the information section. If they do serve but it depends on whatever plan they have, they should again let it clear to the customer. I was lucky to ask before my arrival and of course I cancelled the hotel of 210EUR one night... the communication was bad (they could explain the meals plan perhaps?). So I decided not pay 210 for one night in a Ryokan with a poor costumer service and where I cannot have a full Ryokan experience. In another review I saw they have had this same issue with other guest. Therefore, If you are wiling to stay in this Ryokan anyway, I highly suggest you to ask them anything first before booking a room (to avoid surprise). So sad... I truly think they don't care about costumer service...

Dekat dengan stesen. Terdapat juga dua kedai serbaneka, yang sesuai. murah. Saya ingin menggunakannya semula. Yang ada cuma mangkuk dan cawan jepun, jadi kalau suka kopi, bawak mug sendiri.