Hotel dengan Tab Mandi di Aix-en-Provence

Very comfortable hotel, everything worked ok in the room, tv, kettle, fridge, shower with good hot water. Everything was very clean and convenient. It also had a kitchenette with pans, pots, cutlery and crockery. Hotel is located right at the heart of the Village, walking distance to everything!. Special thanks to the reception staff that were super nice and Friendly. I stayed in Room 207, where there was zero noise from the street. Thanks!.🙂

We recently spent four nights here and i can't rave enough! We made reservations primarily based on reviews we read here and we thought the hotel was even better. We were traveling as a family with our teenage daughter and booked the junior suite which was perfect. A large room by European standards and it was perfect. We had a fold out twin bed and we could move around the room with it open. The location was great - close enough to everything but not overrun by street noise and busy crowds. We walked to dinner every night and one restaurant was better than the next. We spend one day in Aix-en-Provence and did day trips the other days. There was so much to see and visit in the area but more about the hotel. The front desk staff were so nice and so helpful. Mostly younger but so attentive and helpful making reservations for us, changing tickets to a site we booked when our daughter wasn't feeling well and offering great suggestions. The breakfast was also a big hit. I would recommend getting it included. There is a beautiful outdoor garden to eat in. Plentiful food and great variety from bacon and eggs to a continental breakfast of pastries and fruit. Lastly, we booked the parking spot which was a big plus. It was a short walk from the lobby and it was great to not have to worry when we returned from our adventures about where to park. Can't recommend enough. We look forward to returning.

Personnel très à l’écoute La zone SPA est médiocre L’emplacement idéale pour visiter Aix à pied

Absolutely terrible! Don’t go. Ruined our 3 night wedding anniversary. There are far better luxury hotels in Provence and this is not one of them ! Our room was a hot box as there is zero air conditioning or air circulation. They knew this and made countless excuses. They admitted there was a problem, said the so called Manager would be intouch but she was always busy, out of office or off property. Service outside the restaurants it’s non-existent and the staff are very inexperienced but trying their best. This comes from zero leadership and management. On our last night after we had given up they failed to clean our room and left no new towels so we called at 9.45pm for towels so we could shower in the morning and the Night Manager visited our room and could not believe the room temperature… he apologised and said the Manager knew and she would meet me at checkout - more lies. I asked to see the Manager at checkout … surprise surprise she was “sick”. I demanded to see another manager and they didn’t appear after 20 mins of waiting. So I have written to this Manager 3 times, called for her twice and no reply… she doesn’t have the courtesy, professionalism or dates to speak to me because she knows the truth… They hide behind rubbish excuses and bad manners let alone zero hospitality care and service. Do your homework on this 3 star hotel before you book as it’s absolutely not worth the money … the poor reception staff know it and it’s weak management that let this new young impressionable staff deal with unhappy guests …. Stay somewhere else and don’t waste your money here .. simply not worth it sadly! The poor owner had spent a vast sum of money on what could be a stunning hotel but it’s managed my a muppet who should not be in the job! Shame on them!

The location in a forested undeveloped area is great. Good location if you want to walk in the ”forest” or is a visitor at CEREGE, which is a 15 min walk away through the ”forest”. Rooms are very standard, but everything worked and the bathroom was nice and spacious. Staff was kind. Breakfast was good and the shared facilities are attractive. However, I am not satisfied with the booking experience: There are way too many options available and the difference between them is not clear. I booked a nonreimbursable B&B rate which was a bit cheaper on the booking page, but ended up being charged the full list price with breakfast billed separately. So ”B&B” does not mean bed and breakfast here. I pointed this out afterwards by e-mail, and have had no reply from the hotel at this time (2-3 days later).

This was our second stay at Villa Saint Ange, and I'm disappointed to say it will definitely be our last. We stayed here a couple years ago on our honeymoon, and while we had a few small issues with the service, the gorgeous grounds, immaculate room, and great location merited a return stay. Unfortunately, our return trip was much worse than the first. First, the good: the hotel is still gorgeous, and the pool is still lovely. The location is great - a short walk will bring you right to Cours Mirabeau. The restaurant is newly overseen by Pierre Gagnaire, and is still nice (though honestly no better than under the previous chef). We had two main issues this trip: our room, and the lack of service recovery when we had an issue with it. Our room was located at the front of the hotel overlooking the street. It was very nicely appointed, but as we learned at about 5-6am every single morning, it has a glaring issue: noise. Each morning, a symphony of garbage trucks, delivery vehicles, and other service vehicles absolutely bombarded our room with noise. While any room facing the street is likely a bit noisy, our room in particular was RIGHT above the hotel's loading bay, meaning 5am deliveries to the restaurant were unacceptably loud. The many antique floor-to-ceiling windows in the room were beautiful, but absolutely worthless noise insulators. We mentioned this issue to the staff, who seemed unsurprised by the complaint, and also offered nothing more than a fairly insincere apology. That said, it's not the responsibility of a hotel's receptionist to resolve hotel layout problems - it's the responsibility of management/ownership. This is not the only review to mention this issue, which means management/ownership knows this is a problem and simply does not care. This is also not an inexpensive room - it's actually a Superior category room, and thus commands a price of nearly $1,000/night. My advice to the owner of this hotel: this room cannot be a guest room. The location is not acceptable for a bedroom, and charging this much money for such a substandard room is a bad look. Convert the room to a library, parlor, utility closet - anything but a bedroom. Other consistent, easily-remedied feedback in guest reviews (most notably, lack of coffee maker in the rooms) has been ignored by management, so this likely will be as well.

The hotel is very run down. The air conditioning was not working but you could not open the windows at night because of the noise from the motorway running alongside. Also the music the hotel plays throughout the public areas goes on 24/7 With a speaker on the patio area below our room it meant that even with the window shut there was a constant bass beat we couldn’t get away from. Despite requests to the hotel from our wonderful tour guide nothing was done. Temperature in the bedroom was 25c. Do not eat at the hotel, the food is abysmal and very expensive. The grounds and pool are not maintained and filthy, the litter bins outside reception overflowing. The only positives are the towels and bedding are new and plentiful and the supplied toiletries are high end, good quality.

Quelques points forts : la climatisation qui fonctionne plutôt bien, la localisation de la résidence. Par contre le logement était sale à notre arrivée : j'ai été le signaler à l'accueil (vitres, toilettes, odeur de tabac et sol poussiéreux !) : on nous a répondu désolé nous sommes en sous effectif sans autre solution... Et impossible d'avoir un aspirateur car il n'y a tout simplement pas ! De plus très peu d'accessoires dans le logement. Et quelques surprises en plus : pas de prise dans le logement du micro-onde, une seule poêle très sale et la piscine fermée en fin de séjour car soit disant un organisme est passé et l'eau n'était pas dans les normes. Bref sauf grand programme de rénovation, nous chercherons une autre résidence si nous revenons dans le coin.