Hotel dengan Tab Mandi di Colonie

The stay was absolutely great! Very clean and good service Thank you !

Rooms are very nice. The hotel was very clean. They have a hot breakfast (eggs), toast, coffee, juice and milk. Very quiet. You are away from the main traffic roads, Got a good night's sleep here. Dorothy, the manager, was great and made sure we had everything we needed.

Let me start by stating it took almost 5 minutes for someone to come to the desk after being beckoned by myself loudly. The room that we had chosen during checkin in the app had been reassigned prior to checkin and there were no king suites available on the first floor. I was sent to a suite on the second floor with my family very late at night and it was a Queen suite which we booked a king. I went back to the desk and was told the associate who changed my room earlier had also changed the code on my reservation to a queen suite. So we were finally placed in a king suite on the third floor. Upon going into the room it was not a great experience either. The room was so damp it was literally icky to even touch the bedding it, my kids were tired so we stayed in the room. I went to feed them and had to wash every plate and silverware because they were dirty with food stuck to them. I was so disappointed and disgusted. So the next morning I went to speak to the manager and he apologized and said he would get us into a room at least on the first floor and refund 50 dollars for my first night 7/28. I have yet to receive any reimbursement. We had to wait for the room, and when we finally got to it the light was broken under the microwave which hindered my kids from having their typical night light without me having to leave the bathroom light on. Also the dishes were filthy. So much so I just brought it to the manager the next morning and all he did was apologize. I would like follow up on this as our experience at a home 2 has never been this displeasing!

My wife and I used to love this place, and stayed here a number of times in the past….but this recent stay was like a dip into the inner rings of HELL. First, when we arrived our sheets and bedding had human hair on it, and obviously was not cleaned at all, but half-way shuffled to give the appearance of a made bed. Strike one! We did get moved to a new room, but that was not a good way to start our vacation. Then, we went to take a swim. Please know we had called ahead of time to make sure the pool was working, as we got the hotel for the purpose of taking our son swimming. That is why we booked it. The pool was ice cold, like the final ring of Hell in Dante’s Inferno, like totally freezing. I lasted a few minutes then pulled my kid out for fear he would get sick. (I did get sick by the way, the following day.) I called the front desk to ask about the heat in the pool and they said they were waiting on a part. I figured at least they were working on it and let it go. The next day we try to swim again and this time the pool is shut down, totally not working. Not a big deal except we had booked the hotel simply to use the pool. We asked to speak to the manager, and the woman at the front desk (who was very unfriendly) said she couldn’t find her but would have the manager call us. After several hours and no phone call from the manager, we decided to take a day trip to Oneanta where my wife went to school….since watching TV in a hotel is not that exciting and we had booked the room simply to use the pool. STRIKE TWO! We got back late that night, and I started not feeling well. The next morning the pool was still broken, and still no call from the manager. We went to breakfast and my son wanted the sausage offered but the pan was empty. There was more than an hour left on the breakfast schedule. We waited at least 20 minutes and no one was visibly working the breakfast and no sausage appeared either. So, I went to ask the front desk about the sausage situation. It was the same miserable woman as before at the front desk. The woman at the front desk was rude, and said “I don’t work there” when I told her about the breakfast situation. I thought ***? She cannot call or buzz the breakfast people from the front desk and inquire? I asked her: “does someone work there?” And she replied yes and told me to go back and find them. This I found to be very odd given we are in times of COVID and inviting people to go into a food prep area seemed weird, but I followed her direction and went back there, and found a middle aged woman so in love with her cell phone, oogling it as if it was the greatest lover she had ever known, and not seeming to be doing any work at all. I asked her about the sausage and she gave a one word reply of: “finished.” Really? It was an hour left before breakfast ended and they are going to start shutting down the options? I went back to my table, and my very disappointed 6 year old who didn’t get to swim other than a few minutes in a few

The hotel met the expecting you'd have with a Fairfield. Clean beds, no noise, great shower. Coffee was hot in the morning and checkout was a breeze. What really impressed me was post checkout. Within 30 min, I realized I lost a diamond earring somewhere in the room. I called the front desk and the girl personally ran up to the room to check for the earring. At this point the bed was already stripped, but lo and behold, someone had found my earning and had placed it on the bed side table. I discovered it so quickly they didn't have a chance to reach out but how amazing of the cleaning staff.! Not only were they keen to spot something in the bed, but also honest enough not to take it.

Ghhhh