Hotel Holiday Inn di Houston

Seaneth was amazing. Thank you for all you do. Our stay was awesome! Room was clean and the service was really good. Food was good and people were always friendly. Thanks again to Seaneth for all the assistance and service. I’m very satisfied.

Ia adalah penginapan yang baik jika seseorang akan mengatakan fakta yang menyeronokkan tetapi berhati-hati semasa membuat tempahan dalam talian pastikan anda mendapat apa yang anda minta

Booked the hotel because of flight delay The swimming pool is stunning and clean. You can see staff are cleaning the pool everyday. Staff are overall friendly and professional. Capsule Coffee maker is available in room which is a game changer ro start my day. Free Dove body lotion and shampoo which were good. Free shuttle buses were available between the hotel and airport you can of course tip them. The driver was also nice and helpful. The restaurant is better than the family restaurants around the hotel. Affordable and food. The chicken wings is the must-try item. The only thing was the bathroom was not so clean that I could see some hair hanging around the bathtub and sink when I first entering the room.

Hotel was clean, check-in easy. Staff was very friendly and helpful. Location was nice. Somewhat tucked away but food within walking distance. Only complaint would be the bed was pretty stiff. Otherwise it was very nice. Would definitely stay again

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Checked in online but when we got to hotel no one was at the desk so had to wait on Nina to get a card key who acted as if she was drunk and basically just stares at you. Finally get checked get to the room and looked clean however found a live roach in the bathroom. Let that go as we are close to the water. Went to bed and was jarred awake at 1:15 in the morning by someone opening the door to our room. They did not knock, or announce who they were until we screamed at them. Thankfully we had the bar on the door or he would have been in the room. Claimed he was maintenance, of course cannot sleep after this incident. Call the desk at 7am and told they would find out and let me know what had happened and why. No call or explanation so I go to the front desk at 10:30 to get information on why. Same blank stare from Nina who proceeds to give me bull story that there was a water leak and they didn’t know room was occupied and I should lock the door next time. Still not an apology so I go back to the room and as I get in the elevator I’m watching Nina on the phone laughing and watching me. Get back to the room to shower and find more roaches and there is no hot water at all, let it run for 30 minutes still nothing. Tell front desk they say oh we can move you. I’m like don’t bother we are checking out and going to hotel across the street because of this stay. I ask for late check out because I can’t get into the new hotel til 2 and I was informed that to get late check out I would have to pay 15 dollars. I asked if a manager could approve not paying that since this stay was not up to par and I’m told manager will be that at 6am and she can’t approve it but would find out and let me know. Got a phone call in the room at 1030pm saying it was approved at no cost for a late check out. Needless to say we will never be back to this hotel! I warn anyone who doesn’t like bugs to not stay here. Now we will need to leave our things outside to unpack when we get home just in case I brought home bugs from this stay!

In ordinary times I might be more forgiving of this hotel. The staff was friendly (although none of them wore masks), and the room was comfortable enough for a Holiday Inn. But these are not ordinary times. And the fact that no one working at the hotel wore a mask - there was no hand sanitizer available and there were no signs promoting elevator safety concern me greatly. Every time I went to ride the elevator - some other guest (usually with no mask on) would want to get into the elevator with me. I was visiting a sick relative and I certainly don't want to bring someone else's germs home with me. In other regards - the laundry room on the 4tb floor was broken, the trash was overflowing with beer cans and the remote for my TV was partially broken. The volume would toggle up but not down and the TV would turn on but not off. The bed was comfortable and I have no other complaints. But I don't feel like this was a sanitary place to stay during a pandemic.

Stayed at this holiday inn for 3 days. We checked in on a Thursday evening, the line at the front desk took 20 minutes. When we go to the room we noticed no bath towels or soap in the bathroom. When I called the front desk they said they were out of soap & shampoo and to come down and get towels from the front desk. Which is strange, most hotels would send it to your room. When we made it down to the front desk they said they were out of bath towels and gave us a few hand towels. We ended up having to buy soap & shampoo from a gas station. Then had to chase down the cleaning lady the next morning and beg for some towels. We also met another guest who had their truck broken into overnight and their catalytic converter stripped. When they informed the front desk they said it’s not their problem and to call the police. Also while checking out in the morning we saw a rapid possum running around the parking lot. It was in the same spot going in circles for over and hour (this is the sign of a rapid animal). When I informed the staff they just laughed and said it was not their problem. This could be a significant risk for small children and other guests!!!! We also called down and asked for a late check out as my son was ill with an upset stomach to which they replied “check out is at 11, no exceptions” The wifi was also spotty and the free coffee was either out or tasted horrible. I booked this Holiday Inn thru the IHG site and I am an IHG rewards member. This didn’t make any difference to the staff or in getting better service. At one point I was told they would give me some extra points. However when asked about it during check out they just looked at me like I was crazy. I won’t be staying at any holiday inn ever again!!!

Having owned businesses that were customer service oriented, I feel great customer service should be recognized whenever I receive it. And that's whatbi got when I checked into this holiday inn. I felt like I was treated like I was the guest of honor during my stay here. The whole staff was great. But mainly there was one employee that stood out above all, Melissa. She gave me probably the fastest check in id ever received from this chain, remembered my name and used it ever time she saw me, and well there's more but not to be long-winded she was awesome. And really is a difference maker for this chain. Hell I thought about offering her a job with me but I don't steal employees. Lol. Thanks for making my time in Houston outstanding Melissa!!!!