Hotel 3 Bintang di Houston

Well, I wanna say first this is better than my last stay, but it still needs major improvements. I appreciated the complimentary upgrade, but as I can't submerge myself in water right now, it doesn't really do me any good. The staff is mostly great, but my last full day, I just wanted to sit by the pool for 30-40 minutes. Not use the pool, but just sit in a chair because the weather is nice. Apparently, that's still out of the question, so yeah. I gave them another chance, and it was such a small thing I asked for. Spend over $500 on a stay, you'd expect to be able to sit where you want, especially as I wasn't even asking to use the pool itself. Sorry to take the front desk clerks away from what I assume must have been a riveting conversation! The young man who worked Friday evening (around 7pm, black shirt) was very helpful and professional, you need more employees like him, as well as the young Black man who worked evening I believe Thursday. The women at the front desk just seem annoyed to be there.

Upon check in, we went to our room only to find out the key card/lock would not work. The concierge was very helpful and said he'd send the engineer up to assist. We waited about 10 minutes, but I understand the engineer was very busy assisting with other patrons' key card/lock issues. So we had to leave the hotel for dinner and come back. The concierge said he would have the engineer test the card/lock to ensure we would be able to get into our room later that evening. Upon our return to the hotel room, we still could not get in. We contacted the night concierge,and she called the engineer. We waited another 15 minutes for him to show up. At that point, he troubleshot the issue and could not get into the room. He said he would need other tools to get us in. So we waited another 10 minutes in the hot and muggy hallway for him to come back with crowbars. He was finally able to get us in; this was after about 30 minutes total of waiting in the hot hallway. Now I do not blame the engineer or concierges; they were just doing their jobs to the best of their abilities. But a very nice hotel like yours should have a better fail safe system in place than crowbars. Kind of scary that someone could pry open a room with a small crowbar or two.

Do NOT stay in this hotel. It wasn’t a great experience from the moment we walked in. The front desk and general manager are extremely unprofessional. 1. Our vehicle was broken into. They knew about it and didn’t inform us. They were not helpful. The general manager informed us it happens often, it’s Houston and deal with it. They do NOT have any security cameras. We waited 3 hours for an officer to have a case number. Other vehicles were broken into the same time as ours and were met with the same unpleasant response. 2. If you want the bathroom light to work, you have to flip the light switch in the hallway on. 3. The air conditioner in part of the hotel was out. Stepping out your hotel room and you have an instant sauna. 4. Coffee is $5 a cup. Bring your own coffee maker. It will pay for itself. 5. Poor customer service all the way around. Marriott needs to come in and totally revamp the hotel, hire a new general manager, train staff how to interact with guests professionally and provide a positive guest experience instead of the “runny poo” we received.

Average. room was clean all but one day when it was not touched by housekeeping. water for shower not very hot. restaurant with good selection but SLOW service consistently. breakfast buffet available for $18.95. Parking at garage for a price and a tight fit. odors in hallways abound..perhaps musty? swimming pool outdoors available. hotel needs some maintenance but then a room is a room.

I am active duty military and travel a lot. I am currently staying at this hotel now and I could not wait to review! BY FAR, THE BEST IHG Hotel we have ever stayed at. First, it’s a combo concept meaning Staybridge Suites AND a Holiday Inn Express.. not sure how they pulled that off, but they did, AND ITS WORKS! The parking garage ($22 a night but well worth it) is absolutely safe, lit up, secured and lots of spaces. Your room key gets u in and out and the spaces r big. 14 Story Hotel OK this phone is clean and spacious. The lobby is open in and easy to access. The bar/restaurant area is perfect as well. Lastly, the BREAKFAST is THE BEST! They serve everything but on a bigger scale and they don’t run out of coffee. We will stay here AGAIN!

Mereka mempunyai kolam renang 24 jam di atas bumbung yang menakjubkan di Houston begitu teruja pergi ke sana untuk parti untuk Empat Julai dan terpaksa menempah bilik saya sendiri hari iniJadi anda perlu datang ke Houston anda perlu menyemaknya anda perlu berada di yang tinggi

Seaneth was amazing. Thank you for all you do. Our stay was awesome! Room was clean and the service was really good. Food was good and people were always friendly. Thanks again to Seaneth for all the assistance and service. I’m very satisfied.

Great food with wonderful location to the airport. The counter service is great as well, very nice to answer questions whilst they do love this job to sell Marriott membership in a quite proper and pleasant manner

Ia adalah penginapan yang baik jika seseorang akan mengatakan fakta yang menyeronokkan tetapi berhati-hati semasa membuat tempahan dalam talian pastikan anda mendapat apa yang anda minta

The absolute worst Marriott experience ever! Rude lazy front desk staff old outdated room. We flew in and had been up since 3am and requested early check-in I was OK with a few hours without a room but 6 hours as a honors member was ridiculous. I went to the desk and asked again and was told nothing was available yet I asked for my checked baggage and woke my daughter up to leave and miraculously a manager appeared saying she had us a room. The guy at the desk we dealt with prior was completely clueless and the others were just plain rude. It is cool tonight and we called twice for someone to lite the fire pit but no one showed up after waiting over an hour still no fire. I have never left a bad review and have been faithful to Marriott for over 25 years. If this is what Marriott has to offer these days I'm over it. Don't stay here if you're expecting anything more than being treated like a bother. That's not what I go on vacation for if so I'd stay at a roadside inn. Rude lazy and uncaring look further for a place there's plenty nearby.