Hotel di Texas Medical Center, Houston

房間大；配套設施設備不錯👍配有戴森吹風機，還有國人喜歡的開水壺。但是我的人住 感覺超級差：1，）我長途國際航班抵達酒店比規定的3pm 入住早了2:30分鐘，check in 的服務人員Jalisa 非常強硬的告知我想提前check in 必須交75美金💲 沒有任何可以商量的餘地 。2 ）在找了另一位服務人員説明情況後幫助我們辦理check in 時又説我們必須交5天房費和400美元按金（我在攜程預訂時5天房費全部付完）又需要查實等待⌛️我也積極打電話聯繫攜程，等完成這次人住手續已經過去1小時30分鐘。3，）我入住酒店第一天洗澡熱水就不熱無法洗澡打電話給 room service 來了一個修理的人修理了一下，熱水熱了一點，本以為第二天熱水♨️應該繼續保持，可惜第二天還是沒有熱水♨️洗澡打電話給Room service 電話沒有人接，再打電話給前台連續打7次也同樣沒有人接，衹有下樓到酒店前台去反應熱水問題（同樣遇到Jalisa 態度也是超級不好👎衹是很冷淡的説我會記下你的需求，我再問什麼時候會有人來幫我修理好熱水問題，回答不知道，理由是時間晚了（當地時間9:45pm ）我説酒店是24小時有人service, 她説不是，不停給你找各種理由推脱😡我非常生氣😡這時旁邊一位男服務人員（辦完另一個客人的服務手續後，看不下去來幫我，告知我會聯繫人來修理並請我回房間等待（在男服務人員幫助下大約10分鐘後有了熱水♨️可以洗澡了）4，）在後續幾天每當路過前台再遇見Jalisa（前台服務員）都是橫眉冷對看看我。這就是我6天5晚的入住體驗。😅😅

We stayed for one night while visiting our daughter at UH. Was ok for driving distance to UH. All the staff were very lovely and helpful. We asked for early check in and we’re immediately accommodated. Everything is new and very clean, the beds are extremely comfortable. We didn’t have any meals at the hotel so unable to comment on that. The only thing was we weren’t aware of the parking charge ($15) but that didn’t spoil our stay. Great stay for the price we paid!

Being in the Texas Medical Center, I was there for medical purposes. The staff was very friendly and accomodating. The room was clean.

The hotel, the rooms and especially the staff were good. The only real problem was that there was only one elevator available. The other one was out of service. Endless waiting times, so many guests had to use the stairs. Which is no fun in the summer without air conditioning up to the 5th floor.

哈哈哈嗝哈哈真不錯，量超級足，相當滿意，繼續保持噢🌞好 必須打個滿分💯服務真的超級好，又熱情又細心✨暖色系的燈光襯的菜品更加美味了，果然是排名靠前的店yyds✨暖色系的燈光襯的菜品更加美味了，果然是排名靠前的店yyds✨暖色系的燈光襯的菜品更加美味了，果然是排名靠前的店yyds

This review is more about my experience with management and their lack of attention to what was an uninhabitable room. I gave them several opportunities to make it right and they failed miserably. I had stayed here several times before and had good experiences which is why I made a reservation again in June. When I checked in I discovered that the air conditioning wasn’t working properly so I called the front desk. To their credit they sent someone from maintenance right up to address the situation. They changed the unit out and said they would be back in a couple of hours to make sure it was working properly. I had a client dinner that evening and told them I wouldn’t be there but that I appreciated them checking back to make sure the room was cooling down. They said they would come in and check in my absence. I returned about four hours later and the room was not cooler and I promptly called the front desk. They informed me that maintenance had left. I asked if they could switch me to another room and they said that they only had one other room and it had the same issue. I hung up and tried to make the most of the situation and try to go to sleep. It was too hot and impossible to fall to sleep. I called a few other Marriott properties in the area and finally found one with an available room. It was close to 1am at this point and I had an important meeting in the morning. I packed my stuff and went down to the front desk to explain the situation. The night auditor said he understood and made a note to have the front desk manager call me. They never did and proceeded to charge me for the room. I called the following Monday and spoke with the on duty manager. I did not think it was right that they charged me for the room considering my experience but the manager said that only the GM could reverse the charges. I asked her to have them call me and she suggested I leave the GM a voice message. I left a voice message and never received a call back. I called back again a few days and left another message for the GM and never received a call back. Really unfortunate because if they had made the situation right, I would have given them another chance but not now. I will be taking my business elsewhere and telling all of my colleagues to do the same

主要是要床分開

DO NOT STAY HERE! YOUR HEALTH IS AT RISK. They have mold! We booked the room last min for the Renaissance tour. The first room we were offered (#120) smelled strongly of urine. The odor was so intense it begin to irritate my throat. We asked to move rooms due to the smell. The second room (#114) didn't smell like urine, but the air was still very musty/stale. After walking around the room in socks, we discovered a soaking wet carpet (from the AC condensation), likely the cause of the mold. We did not stay the night, but in the few hours we were at the motel, I started sneezing repeatedly, and my eyes were leaking. I also experienced a sore throat, and chest discomfort. I have now been sick for over a week, as have the two others I shared the room with. I did not have any of these symptoms prior to my visit. I have asthma, so I can only imagine what staying here could do to someone who is immunocompromised. I wouldn't wish this experience on anyone. Please stay away from this motel. You might be enticed by the cost, but your health shouldn't be the price you pay.

First, LaTanya was very polite, professional and knowledgeable of the FEMA checking in process! She went above and beyond to make sure my reservations went through and even helped me! When I got to the room Ms Sandra was still cleaning! However she told me I could come in while she finished my room! She was excellent with her service and we even had a conversation on life! Overall I’m happy with my experience while just checking in and I’m looking forward to my stay now and the future!

What I have always expected from Hilton - Excellence. We only had one issue but it was easily fixed - I love love love using the digital key but unfortunately it was not allowing for the gated parking to open it was showing unlocked but the gate didn’t budge, not for my car nor the 2 . But it was a simple fix came inside and the friendly front desk attendant got be a keycard as well as the parking pass to put in the windshield. The room of course was nicely put together and décor eye pleasing . Only slight gripe is do NOT get a standard room with double beds as it truly is for one person and the pillows are terrible I could not sleep at all and neither could my husband. Now let’s talk about breakfast (sigh) no waffles, no pancakes, juices watered down, no cheese nor picante sauce for eyes and a sign that states Happy Breakfast Starts Here - NEGATIVE