Hotel Houston dengan Spa

Kawasan kolam adalah mesra keluarga dan tempahan menghalang kesesakan. Bilik-bilik bersih dan semua restoran hebat. Lokasi adalah pusat kepada segala-galanya di pusat bandar. Sangat mengesyorkan.

Great food with wonderful location to the airport. The counter service is great as well, very nice to answer questions whilst they do love this job to sell Marriott membership in a quite proper and pleasant manner

I love this hotel because it is so convenient for a shopping trip to the galleria. Check in was quick, we were able to get in our room early and the room was very nice

Lokasi mungkin bahagian yang terbaik. Ia bersambung dengan pusat konvensyen dan terdapat juga begitu banyak restoran dan trak makanan yang berdekatan dan terdapat beberapa yang bersambung dengannya juga. Ia sangat bersih dan saya pasti akan tinggal di sini lagi.

My birthday weekend and it was amazing! The room was prefect, the staff was very friendly.

Everything about my stay was great. Saray, Carolyn M, shalia was amazing. Angela and Cecilia made fantastic drinks at the bar. I had a relaxing time. The pool was indoor and outdoor. I tried the burger and the fried chicken sandwich at the restaurant. Both were delicious. The beds were comfy. The lobby is beautiful.

If it were possible to leave a zero star review of this particular property I would do so. I did not actually stay at the hotel - this review is related to the terrible service I received regarding my reservation and attempted check-in. First, let me note that we are Hilton Diamond members, so we only stay at Hilton properties and we are frequent travelers... I had a reservation booked for June 5-9 for two connecting rooms. I have a copy of the CONFIRMED reservation for guaranteed connecting rooms, and I should note, we selected this particular hotel as they showed guaranteed connections as an option. When I attempted to check in to my rooms via the app the rooms were not connected or even located next door to each other. I called the hotel directly and no one would answer the phone. I then called Hilton, spoke to a customer service agent who ALSO confirmed that my reservation was confirmed for guaranteed connecting rooms. The agent attempted to call the hotel (while I sat on hold for 20+ minutes because no one would answer his call either). When he finally got someone on the phone they argued that our reservation was not for connecting rooms and informed him there were no connecting rooms available. I was ultimately transferred to a couple of different agents and then finally connected directly to the hotel. The person I spoke to (night manager/desk person on the night of June 5th) was the rudest Hilton employee I have ever dealt with. She informed me that there were no connecting rooms available and then proceeded to argue with me that I didn't have a reservation for connections. I offered to send her the reservation confirmation as proof. She ignored me. She said she could put us in rooms that were ”close” to each other - I told her that was not an acceptable option as we had children travelling with us that could not be in a hotel room by themselves. I asked if she could at least correct the issue and reassign us to connecting rooms starting the following day and for the rest of our stay. Her response was that she didn't know if that was available and couldn't confirm it because she ”didn't know who was working the next day”. I then told her to cancel one of our rooms and put us all in a single room with 2 beds plus a rollaway bed. It was at that point that the employee got rather nasty (and even more unhelpful than she already was) and informed me that she would not be taking any ”demands” from me, started acting like she couldn't hear me any more (sarcastically saying ”Hello? Hello”? Oh, I guess you aren't there?”) and then hung up on me and refused to answer the phone again. This was all happening at approximately 10pm. I was left with nowhere to stay for myself/my family that night and had to scramble to find a new hotel. The entire failure of the reservation and then the way the hotel employee dealt with the situation was utterly unacceptable. The service and behavior of this hotel, and in particular, this employee is deplorable. This wa

酒店的位置很方便，坐車直接到休斯敦博物館，但是在休斯敦，晚上出去還是得注意安全，酒店的服務非常好，前台和餐廳的服務員都非常熱情

We absolutely loved this property! We had different reservations, the first day we were greeted by an older man with glasses. HE WAS very helpful & nice! The second time we were Checked in by Simona.. the lady with the different color wigs… she was PHENOMENAL & made us feel very welcomed. Overall the property was clean & the rooms very spacious. The sofa bed my gosh, so comfy! The lobby was spacious and clean and offered lots of seating. We will MOST DEFINITELY be back.