Xiangyuan Yungu Holiday Hotel

First off, our fault, we didn't take note of the negative reviews of the service rendered in this hotel. It is a beautiful hotel, with amazing details and decorative accents. It is such a waste that the service standard is dismal. The lady at the reception was very dismissive when we checked in, after our long day of hiking. We managed to descend huangshan and reach the hotel about 6pm. She coldly informed us we have to have our dinner (before 8pm) and hotspring (before 9pm). We really scrambled and otherwise, you won't have food, and they would not allow us to use the hotspring voucher for the next day. Next, it might be a "hotspring" hotel (throw away all preconceived thoughts of onsens), but u are only allowed one use a day, and it is only available from 3pm to 9pm. Next, apparently there is some transport restrictions for this hotel. So you can't just go out of the hotel to the town to eat and come back as there are specific timings u can go out or come into the hotel, via their transport team. You are basically holed in the hotel, which is fine for just one day, but not for longer stays. The food is acceptable, but they really meant it when they say it is a self-service buffet. The lady manager is especially surly. I don't think she was targeting us, she was equally dismissive to all (I guess that is some consolation) The staff delivered us 4 bottles of water while looking at his phone, no eye contact in any way (but this might just us being boomers by expecting some form of hospitality) The lady at the noodle station asked us to get our own soup bowl, while she continued with her douyin surfing.

Great location just next to the cable car. Hotel is clean, well equipped and the staff is friendly. Breakfast has many choices and the food is very tasty. They also took care of the luggage, bringing it to the car parked in the town. Hot spring is very relaxing.

Nice location but needs to buy cable car ticket and mountain entrance ticket every time I wish to go up. Rather inconvenient

I recently had the pleasure of staying at a comfortable hotel in the beautiful and serene Yellow Mountain, Anhui. The overall experience was excellent, thanks to the comfortable accommodations and the stunning natural surroundings. The hotel itself provided a peaceful and relaxing atmosphere, making it the perfect retreat for anyone looking to escape the bustling city life. The rooms were well-maintained and offered all the necessary amenities to ensure a comfortable stay. The staff was polite and attentive, always ready to assist with any requests or inquiries. One of my favorite aspects of the hotel was its idyllic location amidst the breathtaking scenery of Yellow Mountain. Waking up to the awe-inspiring views of lush forests and majestic peaks was a truly unforgettable experience. Exploring the nearby trails and enjoying the fresh mountain air served as the perfect tonic for the soul. However, my only disappointment was with the dining options at the hotel. While the food provided within the hotel was of decent quality and showcased local cuisine, it would have been nice to have some alternative dining choices nearby. As the hotel was the only dining option in the immediate vicinity, it limited the opportunities to explore the local food scene.

Very nice hotel located right next to the Yungu cableway which goes up to the Yellow Mountains. A hotel driver picked us up down in the valley (Tangkouzhen) and then dropped us at the end of our stay, which was really appreciated and convenient. The hotel is very nice, super clean and well designed. It has a traditional style which creates a very nice atmosphere. The hotel also has a SPA with hot springs and massages. The hot spring was really amazing. Clearly, given its location, there aren’t many places around the hotel so this is an amazing accommodation to hike the Yellow Mountains. I would definitely stay here again.

Very modern and nicely renovated hotel which retains all the charm of the historical building. Great staff who went out of the way to help us with the luggage and bringing us to the cable car and bus pick up points.

Great hotel for visiting Huangshan. It has a Perfect location near the mountain lift and the staff were really helpful. You could save 40-60 minutes of bus shuttle time and they would send your luggage to a convenience store near the bus terminal. Also, the breakfast buffet was complimentary and excellent.

Hotel tastefully decorated, mixing classic Chinese aesthetics with modern minimalist lines. There’s an Onsen style spa in the hotel with 4 pools that helps you recover from the trekking day. The breakfast has a good variety of choices, although it didn’t change for the 3 nights we stayed. The staff in the spa was really nice, the same as the chauffeur of the hotel. The girls in the front desk were just OK, doing their job, but not quite welcoming as we expect from such category of hotel. I think it’s the only point to improve as I think that they are the first face a guess meets when entering from a long trip.

Excellent hotel, beautifully located with careful service. The food and the rooms are amazing