64 Ulasan
The Standard, Ibiza
Ibiza|0.38km dari Dacha
The service: I was very much looking forward to staying at The Standard Ibiza due to its modern design and beautiful rooftop. This experience was soured by the treatment myself (American) and my friends (British) received from the staff at both restaurants. They did not hide the fact that they did not like English-speaking guests. We dined at the rooftop restaurant and Jara (floor level) multiple times and each time had a similar experience. The waiters would completely ignore us. We had to get up and track someone down to get a menu even after the bartender looked me straight in the eye and went about her business. We had to ask for drinks multiple times before we got them. Ask for our check several times. When we finally got up to ask the bartender for something she would respond with ”ask my colleague”. Tonight we dined at Jara and not once, not a single time did the waiter come to our table to take an order or ask if we needed anything. We had to get up and find him each time to get service. Meanwhile, he was attending to a family at the table next to us all night (Spanish speaking). I've honestly never experienced such poor service at a hotel, despite the fact that myself and my friends were extremely courteous and patient. We spoke Spanish as much as we could with the wait staff. It was just very obvious that they do not appreciate the business of English/American patrons (visible eye rolls and sh*t talking with each other). I witnessed another American guest have an altercation with the bartender when she asked for more ice in an iced latte. They are very stuck in their ways and unwilling to accommodate reasonable requests despite the high price we pay to stay there. The room: very modern and nice, however, the bathroom sink leaves no room for personal effects, and the bed shares a wall with the hallway, so you hear and feel the doors slamming day and night. Overall: It's a beautiful hotel, but I would not return after the treatment that we received. Many of the wait staff seemed like they hated their jobs.
45 Ulasan