Hotel berhampiran Baggersee, Innsbruck

The hotel was lovely. It was cleaned every day . Reception staff were very friendly and so were the cleaners. They even gave us a discounted bus ticket pass. Would definitely recommend this hotel. It was in a great location , a 3 minute walk to the train station and bus stops. It was a 5 minute walk to the town centre with lots of shops and restaurants . It’s about a 10 minute walk to the old town and golden roof. There’s also a cable car about 12 minute walk from the hotel and you can get on there to go to the zoo or to see Hungerburg. Really recommend this hotel.

The hotel is beautiful, in a very good position, central but quiet with a public parking going directly to the hall and the rooms are super clean, the breakfast is good and with a lot of choice...so why only 3/5? Because the staff at the reception is completely useless and the wellness area had very restricted hours (from 5 to 9 p. m. only), they wrote due to the cost of energy, but if this is the reason, why the heating in the rooms was always so high? We had to turn it off and open the window during the day to breath, it should have been around 24-25 °C. If they kept it lower they could open the wellness area for more time, especially because there were a lot of people (60 rooms most or them booked) and it was difficult to use a 8 people jacuzzi and around 20 deck chairs if everybody go there at the same time. The problem with the reception staff totally useless happend twice: in the wellness area you shouldn't drink or eat (it's logical but I asked to be sure), I said there was a group of teenagers with beers and bottles in general (glass) but nobody came to check and say somehing: bringing glass near a swimming pool could be very dangerous if a bottle fall, but nobody cared. The other episode was with the restaurant: we asked at the reception for a reservation in any night of our stay (5 nights), but they say to ask directly to the restaurant without caring at all at our request. At the restaurant they were very rude and said they were fully booked any day any time without even checking, fortunately just around the corner there was another very good one and we went there twice, but usually if in the hotel there is a restaurant, the staff is much more helpful and there is always the possibility to try it if you are a guest of the hotel.

This is a lovely hotel with extremely helpful staff. They helped us book reservations, with directions, and anything we asked them for, and always with a smile. The rooms are large enough, but most importantly, they are efficient. There is plenty of space in the oversized closet with drawers. There are multiple places to put luggage, a desk, and even a couple of sitting chairs and a table. We were very impressed with their breakfast. Not only did they have a lot of choices, but also many options for gluten-free diners (since I’m GF, I notice that). We were also impressed with the number of staff monitoring the dining room and replacing items as soon as they ran out. This hotel is also well-situated. Just down the street from Congress (Hofburg) and a 10-minute walk to Old Town. We highly recommend this hotel. One example of staff going out of their way for us was the night we decided to eat dinner at the hotel after being out all day and coming back dog tired. It was cold and rainy which precipitated the decision to stay in and eat in the hotel. Unfortunately we found out the hotel does not serve food on Sunday and Monday nights. Melike Y. helped us order a meal online from the equivalent of Uber Eats. Not only did she help us translate the menu and input the order, but she also called the restaurant to ensure they got the special order correct. When we went down to get our dinner the bartender, Ashok G. had plates, napkins, and silverware set out for us to use when our meal arrived. We didn't ask for any of that, he just did it on his own. Now that’s service!! As mentioned, the hotel is very well situated. Just down the street from Congress and about a 10-minute walk to Old Town. It’s right across the street from the Nordkette up to Innsbruck mountain and to the Zoo. Finally, we obviously dropped some money on the floor in our room and it went under the bed. The housekeeping staff found the money and laid it on the nightstand. We never would’ve known if we didn’t see it on the nightstand. The staff at this hotel couldn’t be nicer. We felt like they were family by the end of our stay. We highly recommend this hotel for any type of stay.

Abbiamo prenotato qui per la posizione estremamente comoda dell’albergo, ed effettivamente ha soddisfatto questa necessità di essere vicini al centro storico. Alla reception ho trovato delle persone molto carine e molto gentili quindi su di loro assolutamente nulla da dire: deliziose. Per il resto l’ho trovato un pochino scarso: le stanze sono anche carine, ma i bagni sono dei piccoli bunker non finestrati. Per quanto riguarda la colazione, non c’era quasi niente. Alcune cose salate, pochissimo dolce (davvero nulla). Ho chiesto del latte senza lattosio alla ragazza della colazione, la quale oltre a non parlare inglese, mi ha portato un latte di soia aperto da due settimane; l’ho comunque trovato un gesto gentile, quindi vabbè. Il pane però, quello era buonissimo devo dire. In generale quindi sconsigliato per la colazione è per l’organizzazione generale (in Italia sarebbe un due stelle, non tre.) Consigliato invece per la posizione e la pulizia!

Wir waren eine Nacht zu Gast in diesem Hotel. Stage 12 liegt mitten im Zentrum. An der Rezeption wurden wir sehr freundlich empfangen. Das Zimmer war gemütlich, modern eingerichtet , sauber und sehr ruhig. Zum Frühstück gab es von allem etwas. Besonders freute ich mich über eine große Auswahl an Obst. Wenn wir wieder nach Innsbruck kommen, dann nächtigen wir wieder in dem Hotel, vor allem wegen seiner Lage und Freundlichkeit. An der Stelle noch einen schönen Dank für das Upgrade. Das Zimmer mit Blick auf die Berge war umwerfend.

The location of this hotel is pretty good. You walk from the historical center of Innsbruck towards the bridge, you cross it and then go up a little bit. It’s at most 10 minutes by foot. The hotel seems small but nice. There is an issue with the parking though. It’s on the sides of the building and very limited. We warned the staff that we will arrive two hours earlier the check in and they said it was fine, however on that day the front desk person didn’t want to allow us to park (later she did after we mentioned the emails). We were also not given the room even though it was ready (we know because they okayed to leave our luggage there). I understand the rules but I worked in the hospitality business for many years and traveled a lot and it’s a common practice to give the guests their room a bit earlier if it’s ready. Except this not most pleasant check in, our stay was fine. The room was tiny but clean. The breakfast was simple but nice. We thought it was a good value. If you need a budget stay, you can consider this place.

nous avons séjourné 2 jours dans l hôtel. Le restaurant nous ayant convaincu de passer une nuit supplémentaire. L hotel en lui même est très joli avec du vitrail et du bois, vraiment ”authentique”. La chambre confortable avec du bois et un style désué tres sympathique. Le gros point faible c'est la salle de bain, qui pour le coup, le côté desue devient péjoratif. Laissant au départ un gros apriori, mais en y regardant de plus près elle était très propre. Les toilettes sont très basses et la douche tres étroite... mais bon on s y fait..conclusion : hotel qui semble hors du temps, l personnels chaleureux et ambiance familiale, restaurant vraiment très agréable avec des plats autrichiens tres bons et copieux, même avec un bébé