Hotel dengan Wifi di Capital

"Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives."

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"the service was great! i was expecting them to have water facilities (i.e pool or hot tub) so that was a bit disappointing the breakfast was great, although have extra waffle batter out would be helpful! clean rooms, great staff and great location overall i would come back again"

"Great hotel great location ,stopped here many times ,parking is now better but still costs you $20 day but it is downtown ,heating in room very poor ,had to ask for additional heater .this room also had large windows with a view to the ocean which was great ,but heat loss from windows with a small portable radiator was not sufficient ,but luckily this room had an open fireplace ,so I sublimated the heat by making a nice fire ,may be a good idea for the hotel to offer to sell the logs rather than me going out to a hardware store to buy them"

"挺乾淨的，海邊散步很方便，海景也不錯，就是開大型越野車的話，酒店的停車場停不了，要停到離酒店有段距離的公共停車場裏，整體感覺不錯。"

"Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out."

"1.Maid needs to tell them to clean the room , should have handing tag 2. The Water is not so strong and get hot quite slow , especially , especially basin 3 lift is quite old and bump 4. Front desk people are wonderful service"

"I booked a 1 bedroom suite but the main living room doesn’t have an air conditioner so it was pretty stuffy. There was a portable air conditioner in the bedroom which was very noisy. Room is clean but dated. The location is fantastic and service from the staff very good. The hotel is in an amazing location right by the water, 5 min walk to parliament, empress hotel and water. The bus stop to the ferry is also 5 min walk so super convenient. There is a great green restaurant next to the hotel which I highly recommend for lunch or dinner."

"地點靠近機場和碼頭 方便第二天趕行程 整個酒店只有一部電梯，早上高峰時期非常難等有位置出入，特別是帶著行李趕著check out比較難走樓梯 總體環境是不錯的就是電梯問題"

"Overall great experience. The staff was polite and accommodating. Beautiful view and great amenities. The anniversary gift and special touch for the dog was very much appreciated. Looking forward to returning!!"