Pengguna Tetamu
6 Disember 2024
This really should've been a 5* review as it really was a fantastic experience in almost every way. The rooms are large, beautifully decorated, well-equipped and have fantastic views over the River Ness if you book a river room. The Reception staff were wonderful, welcoming, knowledgeable and highly entertaining. The bar staff were also very helpful and knowledgeable about their huge range of whisky and craft beers. The ambience throughout the hotel is generally very tasteful and very cool. All in all, everything was great. That is, until breakfast. The restaurant was equally beautiful with magnificent views, however the staff just seemed way out of their depth. Despite having a menu on the table advising guests to make any dietary requests necessary, the waitress we asked for vegetarian food told us "there isn't anything vegetarian". We thought that had to be wrong and asked again "what, nothing vegetarian?" To which she shrugged and walked off without checking. We then asked a waiter who was more helpful and listed the vegetarian options which we accepted, only to have him return a few minutes later to tell us there wasn't anything left other than a couple of vegetarian sausages (at 8.30am). These took around 25 minutes to turn up and were very poor quality. I should point out the Reception staff were very apologetic when we told them at check-out and offered us a refund on a bar drink as a goodwill gesture (we didn't expect a refund but it was a nice gesture). All in all, we loved the hotel and virtually everything about our stay. But for a hotel of this calibre to have so little vegetarian options between the buffet and dietary requirements menu seems really bizarre. It's the only blot on an otherwise brilliant experience
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