Ulasan Burgu Arjaan by Rotana

Lokasi yang bagus akses mudah ke semua restoran

Good but expensive a little bit

the hotel is great but the checkin was very slow

Good location

Clean and comfortable.

Чистий та охайний номер але сервіс залишив не дуже враження приїхавши з чоловіком та дитиною ми не отримали відразу до номеру третій набір рушників та постіль щоб зробити спальне місце для дитини ( бронювала з урахуванням того що з нами дитина відразу ) піднявшись до номера відразу коли пройшли задуха неймовірна в номері але кондиціонер справився з цим десь через пів години та в загальному персонал привітний чемний та намагався надати максимум після прохання на праву до них 😊

Güzel bir Hotel

Normal bir Hotel, herkese göre değişebilir. Hotel gibi değil konspeti ama güxel

ممتاز بالنسبة لموقعة ودرجته الموقع في حي من Maltepe بتعتبر صناعي وطبي نوعا ما قريب من المترو ويبعد قليلا عن هل تاون مول واحد من فندقين لروتانا ارجان هنالكً بعض الصعوبات باللغة لكن الخدمات جيدة جدا والظالم صديق وخلوق اود ان اشكر جميع طاقم الاستقبال وعلاقات الضيوف وخدمات الحمالون والبوابين وخدمات الأمن والتنظيف كذالك واخص بالشكر السيدات والسادة Ece Hamza Ensar Kaan Eren Ozlem Cunet وكل لم تسعفني ذاكرتي ان اذكر اسمه انصح به

Beautiful facilities with lots of lovely places to chill out including a gorgeous pool. The room was perfect, bathroom and kitchenette facilities had everything we needed. The bed was very comfortable. We loved the stunning view from our room on the thirteenth floor. Great food and service in all the restaurants including room service with a delicious buffet breakfast. The main reason we will be returning to Burgu Arjaan are the staff. All the members we engaged with were very efficient, kind and friendly. Naz from the front desk helped me with my terrible experience with a taxi driver who tried to scam me with loads of detours to ramp up his tariff. Naz dealt with the very rude taxi driver and then put me in a different taxi with a driver they could trust. It is not often you get such kind support from staff the way Naz assisted me. Much appreciated! The hotel is on the Asian side of Istanbul in Maltepe district, two minutes from the Metro station. The public transport is excellent. Clean facilities and thankfully is all air conditioned. There are lovely local cafes two minutes from the hotel with many grocery stores too. Looking forward to our next stay at Burgu Arjaan.

I recently stayed at your hotel and found the location to be excellent. However, I was extremely disappointed with the cleanliness, particularly in the spa area. The spa, which should be one of the cleanest parts of the hotel given its high usage, was unfortunately in a terrible state. The showers were not functioning properly, the sauna was not clean, and the steam room had an unpleasant odor. For a hotel of your caliber, this is unacceptable. Proper and frequent cleaning is essential to ensure the health and safety of your guests. I urge you to address these issues immediately, as the current conditions are not only unpleasant but also pose a risk of illness due to germs. Please take the necessary steps to maintain the high standards expected of a five-star establishment. Sincerely,

The cleaning crew Alrahal and Sinarba were very thorough in their work and were very pleasant. I had a great stay. The receptionists and other staff were very friendly and helped us with everything we needed. The breakfast was delicious too.

Great place for business conventions - the European team loved there! Very friendly staff, comfortable and quiet rooms, excellent installations for meetings, delicious food. Their hiring of young people to introduce them to professional life is super interesting: Musab and Raida were very friendly and helpful during my stay.

Treacherous hotel. Tripped very badly on arrival, unmarked step and slippery rug. Still in position a week later when I left. Emsar on Receptionist, rudest staff member just laughed when I badly injured myself. Room lock would not open, took 2 security guards to cut us out an hour later. Iron blew up and fused all electrics. Main corridor carpets atrocious, just view my attached photos and it is like this throughout the hotel. Not allowed in 24 degrees to put a lounger in the sun and read and could not use pool without purchasing a swimming cap, what a joke. This hotel is run by THE most unhelpful staff I have ever had the misfortune to meet. Davil in the restaurant would not allow me to take breakfast to my ill daughter in our room even though I had paid for it. Was worn out by the end week of the week just trying to have a swim and sit in the sun, with no success. Book somewhere else!!!