Pengguna Tetamu
25 Februari 2025
The manager akhilesh needs to be replaced asap. Here’s a more detailed version with 201 words: --- Avoid this place unless it’s your absolute last option! Our experience here was extremely disappointing, mainly due to the poor management. The manager, Akhilesh, needs to be replaced as soon as possible. He has no understanding of customer service and lacks even the most basic hospitality skills. We made a simple request for an extra towel, which any decent hotel would accommodate without hesitation. However, he flat-out refused, showing complete disregard for guest comfort. It was shocking and frustrating to experience such treatment over something so minor. To make matters worse, the rooms had a horrible, unbearable odor. It was clear that cleanliness and maintenance are not priorities for this hotel. The smell was so strong that it made our stay uncomfortable, and no amount of ventilation seemed to help. A hotel should strive to make guests feel welcome and comfortable, but that was not the case here. Instead, we were met with poor service, unhelp
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