Hotel berhampiran Al Ala Mosque di Jakarta

I have checked in here on 12 March 2022 until 15 March 2022 and then my wife called on 14 march called the front desk to ask for a tissue due to the tissue is running out inside the room AND THE GUESS WHAT???? They ask my wife to come over to TAKE that stuff by herself and then i went to the frontdesk to askin a HELP to print out a 2 paper of DOCS only TWO PAPERS and front desk officer NURUL and the other girl employee ( front desk ) who in charge in 15 March at the morning shift said The computer has been set up for hotel format only even if you have the PDF and it will comes up different....do you think iam a fool or how ? In case of other employees/collgues or your Boss was nearby your place in charge and then he asked u guys to print something there and iam doubt you will say the same as you said to me!! Even iam doubting also to being keep changing the bedsheet in the room!!

Slow internet connection, surrounding by food stall in this area start from evening. Easy access to train station and bus station. Nice hospitality service for 3 stars hotel in Jakarta.

Pelayanan yg sangat bgus..dmna kita ketemu pelayan hotel slalu disapa kitanya dengan senyuman.. harga perkamar juga murah, kmna2 dkt apalagi cari makan .. Ini pengalaman saya di tgl 27 nov 2023

Dulu kesini pas psbb makanan sarapannya walaupun makanannya diantar kekamar tapi komplit banyak pilihan semua menu dikasiheh pas nyoba nginap disini lagi makannya cuma dikasih makanan ditempat box makan plastik sama buah udah gitu aja padahal nginap disini karna kangen sarapan pagi aja makanannya enak kalau sudah berubah sarapannya mikir2 dulu deh, trus posisi hotelnya ada dilantai atas susahnya kalau lapar tengah malam mau pesan makanan online kasian kurirnya mesti naik kelantai atas menggunakan lift terpisah, lalu tolong kebersihannya ditingkatkan lagi saya pesan kamar fres room begitu masuk Parker lantai pada terbuka lalu keluar kecoa kecil2 akhirnya sama memutuskan pindah kekamar kecil deh yg penting bersih

As the first timer, for the check in time is okay, the staff is quite good, there is laudry beside the hotel, it is so near with the main road so its a bit anoying from the room, the room was huge and there is living room and tv in front of the sofa, the toilet was dirty, need renovation even the towel looks dull overall is so so

The staff/receptionist who attended to us at a late check in is very helpful. On the downside (but not much of a big issue) there’s only 1 towel in the room when we got in. The choices of foods for the breakfast buffet is very limited no meat selection aside from a very sad looking fish. Pic is not at this hotel.

Layanan yang sangat baik dari pihak pengurusan Ciputra Hotel, pada mulanya kami tidak dapat memenuhi permintaan awal iaitu connecting and twin kerana musim perayaan Aidilfitri yang tinggi, namun pihak pengurusan Ciputra memberikan kami pujian yang merupakan win win solution dan kami amat menghargai dan berpuas hati dengan perkhidmatan yang diberikan. Kami sentiasa mengunjungi hotel ini, kemudahan yang disediakan sangat mengagumkan, dari lokasi yang strategik di Jakarta, kedudukan yang berdekatan dengan pusat membeli-belah yang sangat digemari oleh kanak-kanak, kolam renang yang besar, selamat untuk kanak-kanak, dan sejuk pada waktu petang, dan kebanyakannya harga mampu milik.

Sprtiny pas giliran sy resepsionis lg badmood 😆 jauhh lbh ramah securty nya... kamar 307 shower ny bermasalah becek keluar klo dinyalain, kamar 308 lg batuk flu smaleman batuk sampe kdenger jelas ke kamar. jd brasa dikontrakan guwe gbsa istirahat 😅. Untk kbrshn dan fasilitas sdh baik cm sop custimer service ny hrs lbh ditingkatin jgn kya di hotel melati yg minim attitude

My title say it all: this my worst experience regarding staying in a hotel. I even had to moved to another hotel after just one night, although I have booked for 2 nights. From location point of view, this hotel has a great location due to its closeness to malls and attractions. The exterior of this hotel is pretty convincing too with office-like exterior. I arrive at this hotel and park my car at the basement, which is dark and shady. The basement also have limited space. Then security greet me, just to collect parking fee, and I need to pay it full according to my 2 nights plan (geez!). The fee is 5k IDR/night, so I ended pay 10k. Going to the lobby, I can feel the old and gloomy vibes of this hotel, and also it is not really a nice and neat hotel. Sofas at the lobby, but also you can they pile up some supplies at the corner of the lobby. Lobby also not very well air conditioned. Check in was so-so, but deposit of 250k IDR is ridiculous for a small hotel like this. During this Covid-19 situation, health protocol is not implemented correctly. Guest entering the hotel without temperature check and hand sanitizer only available at receptionist. Hotel put some sign that guests have to use mask in hotel area, but ridiculously none of the hotel staff use masks! Therefore I think that the sanitation of the hotel due to Covid-19 will also not be performed well to the rooms and other public area. After check in I proceed to my room at 6th floor, just to find my room card didn't work I go back to reception, and this staff girl casually only took their master card and open my room without actually fix my room card. At later time, I complained it again, and they took their machine to update my room's door sensor. The room was good at first sight, but after I check it some problems found. The electric saver (the one you put your card to turn on the light) didn't work, when I took the card, the electricity is still on. No security latch at the door. The door bell doesn't work. Cleanliness is borderline poor, stains observed in the linen. No complimentary mineral water, tea, nor coffee, although they provide a electric kettle. Don't even think for slippers, it just not exist in the room. Not so long, I started to see some little insects crawling in the room. It just the worst thing to see in a hotel. The room also give cheap impression because of some room amenities choice such as cheap plastic clothes hanger and cheap plastic tissue box They only give limited amenities in the bathroom as per OYO standard. Stains can be seen in the toilet, and in the floor. The hotel provide rainfall shower which filthy and doesn't give a good powerful rainfall. The staff in the hotel doesn't engaging at all: lousy uniforms, no greetings, lack of manner, they talk loudly in the lobby in front of guests, they put their chips and cookies in the reception counter. They just really need to improve themselves. I honestly can't believe how this hotel can be rated as 3-star

I, on behalf of my husband would like to rate 1 or poor during our stay. Because of your management action during quarantine made my husband and my son 8,5 yo are separated for 14 days . You strictly refused him for taking new sample of PCR test while it is valid by current regulation. In addition your team threatened my husband if he did not want to be isolated in Harriston Hotel and preferred to choose in the 'Wisma Atlet' he Will be deported after 14 days isolation. I already Made report to the 'Satgas' team about this and they Said your team's statements were against the law. So i Will make sure to publish this issue in social media so the government can investigate your hotel and Harriston too . You guys , Shangrilla and Harriston has taken advantage of other people so badly.