Hotel berhampiran GBI Citra 5, Jakarta

Cleanliness is satisfactory, but there's room for improvement in the quality control of the linen to ensure a spotless condition before being handed over to guests. The staff are friendly and helpful. Despite the hotel being full on the first day, they accommodated my room preference on the second day. However, there seems to be a new security team who are adequate, but we miss the friendliness and helpfulness of the previous team. The food is decent, and the kids enjoyed the in-house Horisteak, although it's a bit pricey. Nearby the lobby, there's an ”Ankringan” with more affordable options, which we found classy and convenient. The ambiance is pleasant, especially with the refreshing scent of lemongrass in the lobby. The welcome drink and snack are satisfactory. Parking was a bit congested due to the public holiday during Hari Raya, but the security team was helpful in assisting us. Regarding amenities, we have a couple of suggestions for improvement. Firstly, the towels need to be replaced consistently. We received new, thick towels on the first day, but subsequent days provided us with the same old towels similar to the ones we reported two months ago (they informed us it's under management preparation for replacement). Secondly, it would be great if bath foam with a Saga scent and shampoo with a peppermint scent were provided, as they would complement the lemongrass ambiance of the hotel and provide a more luxurious feeling. The current shampoo and bath foam are not matching the ambiance of the hotel.

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