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Persekitaran4.5
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Kebersihan4.5
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Familydxb
Menginap pada Nov 2024
Pasangan
3.0/5
Disiarkan pada 22 Nov 2024
We booked star prestige for our first visit to this hotel, having experienced star prestige previously in Lanzarote. No big deal but check in was at the main reception not at the star prestige check in desk. our room was big, lovely sea facing balcony but was incredibly tired looking, in need of some updating and TLC. The star prestige pool area and bar was excellent, plenty of sun beds, great snacks available and fabulous choice of drinks. The food in the main restaurant offered plenty of choice and general quality was good but the meat selection was very repetitive, pork, pork and more pork! The food being grilled was always hot but at times other dishes on the hot buffet were luke warm. Snack bar by main pools, great choice for lunch. Good for a relaxing week away from work, but I don’t think we would return, Iberostar Playa Blanca offers far superior rooms and quality dining.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your loyalty to Iberostar and for taking the time to give us your feedback. We regret that we were not able to meet all your expectations, as our Star Prestige category offers guests the best located rooms, access to a range of exclusive facilities and extra personalised services. We strive to maximise the holiday experience of our Star Prestige guests and pamper our rooms to ensure they remain in immaculate condition. In addition, our chefs work hard to prepare an array of daily changing menus using the freshest ingredients and produce. However, we appreciate your helpful observations and will certainly pass them on internally for consideration and improvement. We hope that you have taken home with you some fond memories and would be delighted to welcome you back in the future. Kind regards, Quality Manager, Iberostar Waves Playa Gaviotas
Road202915
Menginap pada Nov 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 4 Nov 2024
Another fantastic holiday at this hotel,our fourth visit. We upgraded to Star Prestige and it was worth it. The infinity pool and separate bar and snack area was fantastic. The staff here are amazing. We were celebrating our 30th wedding anniversary during our stay so I emailed the reception and they arranged for a beautiful bouquet from a local florist to be in our room when we arrived as a surprise for my wife. I had mentioned the actual date of our anniversary but was amazed when they had remembered and dressed the room with rose petals and champagne and chocolates. We have also stayed in the five star next door but we prefer this hotel. I thoroughly recommend this hotel and we will be back soon
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, We are honoured to read that you had a pleasant time in our hospitality, and we would like to thank you on behalf of the entire team for your loyalty to Iberostar. We will also happily share your kind words with our staff, who will be delighted to hear they made a good impression on you. Finally, we are pleased you celebrated your wedding anniversary with us and it was such a memorable occasion. We wish you all the best and many happy returns, and we all look forward to seeing you both again soon. Warmest Regards, Quality Manager, Iberostar Waves Playa Gaviotas
alexfQ8400NJ
Menginap pada Nov 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 1 Nov 2024
Second time here this year and still rate this hotel very highly. Staff really good and very helpful (Sabrina at reception is a star). Great food choices and the lunch time poolside restaurant is very good if you dont fancy the main buffet. Could fo with a few more premium drinks on the list but still quite good. Enjoyed sufficiently to book up for January again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Alex, On behalf of the entire team, we would like to express our sincere gratitude to you for your loyalty to Iberostar. We also welcome your constructive critique and will relay it internally to the relevant departments for their consideration as the satisfaction of our valued guests is our priority. We would like to thank you for your compliments and for trusting us. We look forward to your next return to our establishment and wish you all the best. Regards, Quality Manager, Iberostar Waves Playa Gaviotas
george h
Menginap pada Sep 2024
Solo
4.0/5
Sangat Baik
Disiarkan pada 15 Sep 2024
Excellent staff very well trained Excellent hotel at times the food was exceptional Will certainly return this was my fourth visit On reflection one of the most impressive aspects was how efficient and helpful the staff were Maybe a bit more seafood in the main restaurant as prawns were few and far between
Terjemah
Jawapan daripada Pihak Penginapan: Dear George, We are delighted to read that you had a pleasant time in our hospitality, and we would like to thank you for your loyalty to us by returning to our hotel for the fourth time. We are pleased to read that you enjoyed your holiday experience with us, and we will happily share your kind words with our staff, who will be honoured to hear they made a good impression on you. We are also grateful for your constructive feedback and will certainly share your areas of concern with the relevant departments for their revision as it is through constant dialogue with our guests, that we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction while staying at our hotel in the future. It is rewarding for us that you have kept us in your fondest memories, and we look forward to seeing you again in the future. We would like to thank you once more on behalf of the team for your review and wish you all the best. Kindest Regards, Quality Manager, Iberostar Waves Playa Gaviotas
Turnlowcat
Menginap pada Sep 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 2 Sep 2024
Really lovely hotel. I think as close to 5 stars that you can get without paying 5 star prices. We went as a family with 3 children (12,10 and 2) so hoping this review helps other families. We were undecided whether to stay at the Gaviotas Playa or Gaviotas Park (that is the hotel behind which I believe is advertised as more family friendly i.e. it has a bouncy pillow and some small slides for younger kids). Fate played a hand and for some reason Gaviotas Park was booked out, so we settled on Gaviotas Playa. I'm sure we would have been happy at both but the view from Gaviotas Playa is incredible and the pools are set in an oasis of palm trees with the sea as a backdrop. The way the hotel is built means that there is also a degree of protection from the wind. We visited the other hotel, Gaviotas Park, one day and it felt a lot more barren/concrete and my goodness it was windy over there. So for that reason I was quite happy with our choice. The food is excellent. I mean, all Iberostar food tends to be top notch but we didn't get as bored as usual. They display the theme on the wall on the left as you walk in. Took us a week to notice this. The chefs are all really friendly. Chocolate fountain evey night was a hit. The entertainment team are a very good bunch. They work very hard and put a lot of effort in with a lot of comedy along the way. We enjoyed all the shows that they put on the evenings. The shows without them (bar the magic show, which was v good) just didn't compare. We were worried that it wouldn't be kid friendly here but there were quite a few other kids and there was a kids club with some activities they took part in. Definitely not as many kids here as other Iberostar hotels and only a handful of kids took part in kids club but there are other activities during the day by the pool for the kids to get involved in, such as a water carpet, inflatable slide etc. The entertainment team were very good with the children. There was also an option to use the soft play in the star camp with our toddler if I came to supervise which was useful. Rooms were large and clean. Cleaning staff excellent and very friendly. The baby pool and middle pool are heated I think. The other pool was quite chilly. Baby pool was perfect for toddlers. No problem getting a sun lounger either. Plenty to go around. There is a mix of nationalities here. I would say 1/4 were from the UK when we were here. The rest probably Spanish or German. Everyone was super friendly and the staff all speak English. Lots of wildlife about too. Chipmunks on the rocks by the beach. Very cute and friendly. 2 white heron type birds that visit the cafe at the hotel each day provided lots of entertainment too. Really enjoyed it here. Couldn't fault it. The only things that could've improved our stay is more outdoor dining options and outdoor entertainment but I imagine this must be limited due the potential windy conditions!
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, We are pleased to learn that you had such a wonderful time with us and thank you for sharing your experience with others. We always welcome and value the ideas of our guests because with them we can achieve our goal of providing perfect holidays for them. Also, we will, of course, take note of your valuable feedback and will relay it to the appropriate departments for their consideration. Once more, we thank you for this constructive review of our hotel and hope to be seeing you again soon. Best Regards, Quality Manager Iberostar Waves Playa Gaviotas
Sightsee739983
Menginap pada Jul 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 30 Jul 2024
Simply awesome. We are reasonably well traveled and have stayed at a number of AI hotels. Top tips: Book prestige. Rooms are lovely all with a sea view and large balcony. Gets you access to a private infinity pool with access to lovely snacks and a bottomless bar. Room 3217 was brilliant. Resort is not as busy as Lanzarote. Sea and beach top class. Food although Buffett provided plentiful options, if you like fish and sea food you’ll love it. Loads of pasta, salads, paella etc Staff so helpful and always smiling. We will definitely be back. Thank you
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day. Kindest regards, Quality Manager Iberostar Waves Playa Gaviotas
S1872
Menginap pada Jul 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 17 Jul 2024
7th time visiting this hotel! This is our home from home & we love going back every year! Food & drinks are great. Hotel & rooms are always clean. Hotel is well maintained. Views from coronas bar are unbelievable! Evening shows are good as is the mini disco for kids. The staff in the hotel are amazing & very friendly especially Stano & all the star friends team. The bar staff are also very friendly especially Reuben. We will be back next year!
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, On behalf of the entire team, we would like to express our sincere gratitude to you for your loyalty to us by returning to our hotel for the 7th time. To receive such a positive review from our valued guests is extremely rewarding, and we are over the moon to learn that your experience was satisfactory. We would like to thank you for your compliments and for trusting us. We look forward to having your company with us again and we will be honoured to repeat or even surpass this experience for you. Until then, please accept our kindest regards. Regards, Quality Manager, Iberostar Waves Playa Gaviotas
JonnyE77
Menginap pada Jun 2024
Pasangan
4.0/5
Sangat Baik
Disiarkan pada 18 Jun 2024
We came here for our annual summer break, after loving Correlejo last year and wanted to try Jandia. I will begin with the Cons I have found with the hotel. 1. This hotel is less aimed at UK customers as it is with German or French customers. English sausages are nowhere to be found, but plenty of German style can be found easily at breakfast. 2. A 20 Euro deposit is required to hire a kettle for your room. 3. Cleaners seem to come at random times each day, so you can't plan to be out when they do come. 4. Only the bowling bar has Maestra beer on tap, and that bar is strangely empty most of the time it opens. The other bars serve lager, spirits, cocktails etc, but if your pallet wants a change, you need to go to the Bowling Bar. 5. There is only one toilet in the complex, so you have a walk to go to it, so if you need it, use it, as there are non in the bars. 6. The hotel tv can only get BBC NEWS and SKY NEWS in English. 7. The entertainment is various people singing to backing tracks except in the Theatre Room which has shows including mimed performances, and the speakers are too high in the room so talking is muffled and goes above earshot and you struggle to hear what is said. And now the good points: 1. The WiFi is very good 2. Rooms are clean. 3. The showers are excellent 4. There's a small shop for holiday basics. 5. The food is really good, lots of choice. 6. Stunning views of mountains and the beach. 7. The Pools are nice and never seem crowded, although many do reserve their sun loungers in contravention to the rules. 8. It's a quiet area, but a short walk to a few bars and shops, and from there a 20 minute walk into Jandia where you find more bars and shops, and from there a 10 minute walk into Morrajable, with more bars and shops and restaurants on the beach. 9. The staff are pleasant and helpful. So, all in all, it's a good hotel with a few minor issues, that have not really affected our holiday, but would be nice to see rectified in future.
Terjemah
6/13
Jawapan daripada Pihak Penginapan: Dear guest, We would like to thank you very much for your particularly pleasant and helpful review of your recent holiday with us. We are also grateful for your constructive feedback and will certainly share your areas of concern with the relevant departments for their revision as it is through constant dialogue with our guests, that we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction while staying at our hotel in the future. Once more, we thank you for choosing our hotel, and we will be delighted to welcome you again in the future. Best Regards, Quality Manager, Iberostar Playa Gaviotas
Excursion48443075349
Menginap pada Jul 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 3 Jul 2024
Honestly, words really can't do this hotel justice it is that good. From the nicest staff to the amazing food, staying at the Playa Gaviotas was a dream. We stayed here as a family of 4, with 2 kids aged 14 and 6, in a superior family room, which was ideal with 2 separate rooms. We also had the added bonus of a private sunbathing area with its own jacuzzi. Special mention to Danny and the rest of the animation team, who were all superb. These guys put in their all, and are a big reason we had so much fun here. Superb guys! If you are looking for a bit of luxury, with the most amazing views, the tastiest all inclusive food I have ever tasted, and loads of fun, then this place is a must. Oh, and branded drinks also add to how good it is here. Honestly, there isn't one negative about the hotel it was that good.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day. Kindest regards, Quality Manager Iberostar Playa Gaviotas
PHIL K
Menginap pada Jun 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 27 Jun 2024
Very used to good hotels but forgotten just how good Iberostar really was. Have been to the sister Iberostar hotel next door a few years ago ,but this hotel seemed far better. We paid extra and had the Star Prestige Room and Extras , away from children, and were not disappointed. Hotel was spotless, food amazing, service top notch and Location exceptional. Could not fault our stay in any way. Iberostar are the hotel Group to beat for us anyway from now on and our next holiday abroad will be in an Iberostar .Our thanks to all the staff there for making our holiday there one of the very best we have had and we will be returning asap.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Phil, We would like to express our gratitude for your loyalty to Iberostar by returning to our hotel and for kindly sharing your review. To receive your feedback is an honour, and we are so pleased your experience with us was pleasant. Also, our staff will be thrilled to hear they contributed to making your holiday wonderful. Phil, on behalf of the team, we would like to thank you for allowing us to serve you again, and we all look forward to seeing you in the near future. Kindest Regards, Quality Manager, Iberostar Playa Gaviotas
Pengguna Tetamu
Menginap pada Dis 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 19 Dis 2024
This hotel was amazing from start to finnish.The fooooood well OMG is the best I have ever had in any hotel I've been to for every meal. The location is perfect for a relaxing holiday, right near the beach if you fancy a swim in the warm sea. Plenty to keep you busy in the hotel the entertainment staff are fantastic & so funny. No shortage of sun beds when we we're there all good & there's a warm pool & a bigger pool not heated. The roof terrace to watch the sun go down is lovely for an afternoon drink & the evening entertainment. Drinks were fantastic you help youself to the usual & I must say the wine was of the highest standard I have had on a allinclusive place ever. I've definately use this chain of hotels again. We met some lovely German guests we called the grappas as they brought me some grappa to drink on my bithday whilst there.I nearly choked,a bit strong but it was funny!! All in all fatastic, not many Brits to talk to though. This wouldn't put us off returning, here's till the next time & we were so lucky with the weather sunny for 11 days. The staff are wonderful thank you very much. Sharon & Jill xx
Terjemah
Pengguna Tetamu
Menginap pada Dis 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 14 Dis 2024
Had a great winter break, the hotel was fantastic, superb food and range of drinks on tap, but overall made by the friendly and attentive staff. Especially enjoyed the entertainments - afternoon bingo with Julio and colleagues, mixy mixy shakey shakey 😂Will be back !
Terjemah
Pengguna Tetamu
Menginap pada Dis 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 13 Dis 2024
Great hotel on a amazing location. Staff nice , everybody very welcoming and helpful. Excellent food esecially the chocolate cheesecake , rooms clean, praises to the animaton team. Would recommend to visit!!! Nice beach infront for walk
Terjemah
Klaudia S
Menginap pada Okt 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 10 Okt 2024
We just came back from our holiday at the Iberostar and I must say it was a fantastic stay! From moment we checked in we felt so looked after. Staff is extremely nice and helpful. Every single person from accommodation, pool staff, restaurant was always so nice to us. Food is another reason to pick this hotel. My husband is very fussy eater and for him it’s about quality not quantity and I must say he was delighted with the food and we enjoyed every meal at the restaurant. If we will come back to Fuerteventura I’m sure we will decide to stay in the Iberostar again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Klaudia, On behalf of the team, we would like you to know that it has been a pleasure for us to serve you and we are truly grateful for your kind words. We hope you come back to see us again soon. Best Regards, Quality Manager Iberostar Waves Playa Gaviotas
John4Gr8DayOut
Menginap pada Sep 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 9 Sep 2024
Wow ! Simply a great hotel. We stayed for 10 nights and can’t fault it. Fabulous friendly hardworking staff. Great food. The highest standards in cleanliness . Ours was a late arrival - beyond midnight. We had the warmest of welcomes and even a little bite to eat and a glass of vino awaiting us. Our room number (7138 - which was visited everyday by the maid) had a wonderful sea view and a view over the swimming pools. Every morning we could see the ground staff working hard preparing the pool areas for another day of sunbathing. A special mention to the entertainment staff also for their tireless enthusiasm for daytime activities and evening shows. Regards guests, this hotel seems to attract a lovely mix of nationalities from French , German, Spanish and English. The vibe is calm and relaxed - no scrambling for sunbeds in the morning either - take your time. So top marks to this hotel. We’re not normally the kind of tourists that want to keep revisiting the same place but in this case we could be more than tempted to return. Thanks Iberostar Waves Playa Gaviotas (NB . If you’re going with Jet2 be advised the rep is normally based in the 5 star hotel opposite- for just a short period most days ) to be honest we found it easier to book our excursions through the TUI rep who was based in our hotel for 2 hours most days)
Terjemah
Jawapan daripada Pihak Penginapan: Dear John, Thank you for sharing your experience at our Iberostar hotel. Your review brings us immense joy, knowing that you left with many pleasant memories. We would be truly honoured to welcome you back again and have the opportunity to make your next stay with us even more remarkable than the last. Best Regards, Quality Manager, Iberostar Waves Playa Gaviotas