Hotel berhampiran Al-Khanqah Al-Salahiyya Mosque, Baitulmuqaddis

We had stayed at this hotel a year ago and the standard has dropped to a level that we were extremely disappointed and saddened to experience. Our Premium room,had a lovely view and was a good size. There was had no hairdryer yet there were in the standard rooms,shower door was broken,flexible mirror on bathroom wall missing,bottle top and dusty under beds for all of our 3 night stay. The TV channel about the hotel had an area for requests. We requested an iron and hairdryer. Neither were acted on. We asked for an iron in person after we had no response in 24 hours . Limited information on the Hotel TV Channel. The plus side is a great location and nice staff in the dining area, Shabbat dinner and lunch delicious and plentiful and staff in the dining area responsive and nice. The man at reception on Saturday 15 April was very helpful. Unfortunately,the person at reception ,Israela,-no badges worn- was extremely rude and unwelcoming. No greeting on arrival or at any time. Complete indifference. We arrived soaked after a downpour. The catering person advised us there were no umbrellas the receptionist just ignored our sodden state. . Any request was answered with no before we had finished a sentence. A total lack of hospitality and care .Whist at the desk,someone came to complain about a sewerage smell in room which was met with a shrug of the shoulders . We had many an underwhelming encounter with her one of them was when we requested a late check out advised we were willing to pay for half day board,I had seen rooms were available, once again her response was no ,without looking in the system. I checked again the next night and the gentleman on the desk looked to see if it was possible and advised us we could certainly have late checkout.We asked for our rooms for 3 consecutive nights Israela told us we would have to change rooms to do so,,this proved not to be the case. I could go on about more situations and will write to management.I think the message is clear.

Well firstly I have to say the location was fantastic. So close to everything especially Jaffa Street. Some great places to eat near by and only 5-10 minutes to the market. The breakfast was outstanding. The room very clean and the bed very comfortable. The only downside for us was any room on the main street side was noisy otherwise cannot fault this hotel.

If you are looking to be treated like royalty, this is the hotel for you. The rooms, amenities and dining experiences were all wonderful, Their staff is amazing, our every need was immediately handled by Ronit great guest relations manager. Hope to be there soon again. dc

The view from the upper floors is magical. The rooms are large and have a small balcony, refrigerator, safe, iron, coffee supplies. The bed is comfortable, the linens feel good and smell nice. Breakfast is ample and includes everything one expects from an Israeli luxury hotel. The pool is clean and climate controlled. What makes this hotel special is the employees. Everyone is super helpful. That goes for every department. Reception, housekeeping, kitchen, you name it. You can tell that they choose their employees carefully and emphasize customer service. Everyone gives the impression of really wanting to please the guests, even if it means going out of their way. I highly recommend this hotel.

Recently been touring the Holy Land and stayed in this very ordinary hotel. The party were there for 4 nights while in Jerusalem. The rooms are ordinary but we’re tired and needed some TLC. The breakfast and dinner buffets were good and offered a fair variety to meet ordinary needs bu5 it did not sparkle. The internet was reasonable and did the business. In the basement was a group of shops. I used the coffee house as the hotel coffee was nothing special. The hotel was noisy as it seemed full with runners for the Marathon as well as other touring groups. Staff were mixed. Some were very helpful, others seemed to treat guests as nuisance. They should work on there welcome. Yes the hotel is ordinary in need of a make over if it wants to improve its reputation.

Administrators, front desk, staff, and caretakers were helpful going above and beyond to make my superfast and very tight-schedule in Jerusalem possible. Rooms were neat, clean, and pre-cooled - good for instantly sleeping in my case. I couldn't go for breakfast due to time constraints but the lobby smelled so nice that I have no doubt whatever was inside was amazing! (P.s. 80% of taste is smell). Location-wise, the hotel is located in the heart of Jerusalem and however it is currently rated 4 stars, I feel everything here is equivalent to 5 or 7 star hotel I have visited given that I travel mostly with work on my mind and/or have visited hotels with professional company. The hotel was silent and peaceful and one can work there. Food was too tilted on the romantic side. The location was great. All of this was just 100 Euros is also very economical. Thank You to the lady at the reception for helping me to order a Dominos Pizza at 1 AM when I arrived and staff who received it for me.

Room looks a little bit rundown but it was spacious and the ensuite bathtub made for a great way to relax after an entire day of walking around in the city. It was located a little distance from the Tram stop, so if you dont know the shortcut, it could take a while to see and walk to the hotel. Breakfast selection and variety was great, enjoyed the meals thoroughly. Location was near the civic centre and National Library, so that was a nice bonus.