Stay Kook Jerusalem

The shower is leaking and no matter what I did it was wet around but the overall stay was excellent.

Stay Kook is essentially an unstaffed annex with a number of guestrooms. There is someone in an office a few hours a day. There are absolutely no amenities and all communication happens through WhatsApp, largely through automatically generated messages. Our one encounter with a staff person was very pleasant and helpful but you should be warned that you are really on your own.

Our room here was a lovely haven from all the hustle and bustle of the city and our days of exploring. Centrally located, just off Jaffa Street where the main tram lines run and at max 15 min walk from The Old City. Our room was clean , quiet , kept stocked up with towels , water etc … we had a ground floor room with a balcony . Great air con and huge double bed. The manager was super friendly and went out of his way to accommodate us & assist when needed. There is a convenience store 2 min walk down the hill open until late eve. Jaffa street and streets surrounding have plenty of places to eat out . The only thing I would want to add to this stay would be a communal area to get food and refreshment but having said that you have a fridge in your room and amenities are close by. Would go back …

Despite there being a war in Israel, the hotel is insist on charging 100% cancelation fees. All other hotel chains in Israel are allowing cancelation with a full refund, since it is impossible to go on vacation and leave children alone in bomb shelters during a war. Only this hotel chain (STAY hotel group) is refusing to allow cancellations. I do not recommend ever booking with them.

The Stay was good and the staff is very friendly. the only thing is when we arrived we can't manage to find the hotel. even the ppl in that area when we ask for help. but overall it was good.

Lovely stay at a lovely place, very well located, room was pretty and nice and the staff was as lovely and helpful as possible. Recommend!

This hotel has the worst customer service i ever experienced. We tired to cancel our reservation for 3 days straight and we were lied to, and you cant really get a hold to someone how can actually help you they just moved us around between them with no real help Such a disgrace

In the Center of Jerusalem, close to everything, super clean, good management! Easy check-in even in Shabbath festivity. Great!

This hotel is a good location very close to several areas of shopping and food. I had no problem getting anything I needed. Fadi was extremely helpful and did everything possible to help. Seems like the rooms are a little different. Some pictures are different from others and some have a desk while others are missing a chair. He helped me buy providing a chair for his office which was very nice. I found the rooms to clean and comfortable. But they were a little smaller than what I was expecting. I was only in the room between large tours anyway so it was not a big deal but it was a little cramped for all of my things. Overall everything went very well and I had no issues at this hotel. The staff was super friendly and helpful.