Hotel berhampiran Nebi Samuel National Park, Baitulmuqaddis

Well firstly I have to say the location was fantastic. So close to everything especially Jaffa Street. Some great places to eat near by and only 5-10 minutes to the market. The breakfast was outstanding. The room very clean and the bed very comfortable. The only downside for us was any room on the main street side was noisy otherwise cannot fault this hotel.

We stayed at the Mamila hotel for four nights. We upgraded our room to a suite. The living room was lovely. However, having the bathroom separated from the bedroom only by glass - which does get translucent - still lets a lot of light into the bedroom. Morning brunches were amazing. The only thing missing was Jerusalem bagels which are soft and oval shaped with a honey semsame topping. Happy Fish Restaurant was only open for drinks when we stopped by, the outdoor space is lovely and overlooks the shopping district. We did not think much of the Rooftop Restaurant. Service was slow, We were not allowed to tip on our credit card and had to give cash. The highlight of our stay, though, was the front desk customer serice gentleman, Mark Souclah. His went above and beyond to help us. He even walked us to our restaurant a few blocks away to be sure we did not get lost. Whenever we called upon him, he came thru! We would stay here again!

We had stayed at this hotel a year ago and the standard has dropped to a level that we were extremely disappointed and saddened to experience. Our Premium room,had a lovely view and was a good size. There was had no hairdryer yet there were in the standard rooms,shower door was broken,flexible mirror on bathroom wall missing,bottle top and dusty under beds for all of our 3 night stay. The TV channel about the hotel had an area for requests. We requested an iron and hairdryer. Neither were acted on. We asked for an iron in person after we had no response in 24 hours . Limited information on the Hotel TV Channel. The plus side is a great location and nice staff in the dining area, Shabbat dinner and lunch delicious and plentiful and staff in the dining area responsive and nice. The man at reception on Saturday 15 April was very helpful. Unfortunately,the person at reception ,Israela,-no badges worn- was extremely rude and unwelcoming. No greeting on arrival or at any time. Complete indifference. We arrived soaked after a downpour. The catering person advised us there were no umbrellas the receptionist just ignored our sodden state. . Any request was answered with no before we had finished a sentence. A total lack of hospitality and care .Whist at the desk,someone came to complain about a sewerage smell in room which was met with a shrug of the shoulders . We had many an underwhelming encounter with her one of them was when we requested a late check out advised we were willing to pay for half day board,I had seen rooms were available, once again her response was no ,without looking in the system. I checked again the next night and the gentleman on the desk looked to see if it was possible and advised us we could certainly have late checkout.We asked for our rooms for 3 consecutive nights Israela told us we would have to change rooms to do so,,this proved not to be the case. I could go on about more situations and will write to management.I think the message is clear.

We just returned home from a 7-night stay at the King David Hotel. Wow! It was awesome. It's a historic hotel with a stately, old world, classic feel the minute you enter the front door. The lobby is gorgeous, the pool and outdoor area is stunning and everyone was friendly and lovely. The location was ideal. You can walk to the Mamilla shopping center (lots of stores and restaurants), walk to the old city through the Jaffa Gate, walk to First Station (restaurants and shops in a repurposed old railway station) and many other restaurants in both directions out the front door. We booked the king room with old city view and it did not disappoint. Honestly the photos don't do it justice at all. The view was much more breathtaking than it appears in my pics. I definitely think it's worth the extra money. We had the buffet breakfast included each morning and it was wonderful. There are so many interesting and delicious local foods, and they'll also do eggs to order if you want an omelet, etc. You'll find that they eat things for breakfast that American wouldn't necessarily think of as breakfast food (like Israeli salad, which is tomatoes and cucumbers chopped up) but somehow I got addicted to eating salad for breakfast. The dates, figs and halvah were all amazing. There's smoked salmon, herring, homemade granola, fresh yogurt, house made croissants (regular and chocolate), chocolate babka, basque cheesecake and so much more. The service was also great. We had the same waiter, Karim, just about every day and he became like a friend to us. He knew what we wanted as soon as we sat down. The bed was great, nice bed sheets and duvet blanket. There's a Nespresso machine with original pods in the room as well as an electric hot water kettle and tea bags. They provide bottled water every day in the room and a few complimentary sodas on the mini fridge. Housekeeping was friendly and they did a great job keeping our room clean and providing everything we needed. The only area for constructive criticism would be the room service. On our first night we tried to order a grilled cheese sandwich from the room service menu on our desk but we we were told that the menu had changed although they hadn't updated the menus in the rooms yet and that they no longer had grilled cheese sandwiches. (Kind of strange since it's pretty easy to whip up a grilled cheese sandwich.) We went ahead and ordered something else instead. Then on our last night we tried to order two burgers and we were told there were no burgers because the restaurant/kitchen that makes them was already closed. It wasn't even 8pm yet on a Tuesday night. Seemed like a burger should be a pretty basic item to be able to provide. Anyway, I asked if they had grilled cheese sandwiches instead and he said yes! Something's clearly a little off with room service. The man on the phone (possibly the same man both times) was not friendly or accommodating at all. He was the only staff member during our entire sta

Très bel hôtel, personnel accueillant, nécessite un petit rafraichissement

房間精美服務到位。