Ramada Encore Hotel Xishuangbanna (Splashing Square)

Ramada Hotel is located in a very good position. The staff is very friendly, the room very big, clean and a lot of amenities. The breakfast is served at 6th floor in an open-covered area (in the morning it was a little cold so better to dress a little more) and doesn’t have too many western style choices but it is acceptable. We enjoyed a lot the visit of Xishuangbanna and we recommend the Ramada hotel for your stay.

It is a very nice hotel with a good location and staff. The breakfast is okay , fruit was good . We booked a non smoking room but unfortunately there is no such thing in this hotel. The room reeked with cigarette smoke and there was an ashtray on the table. There was also a sign that said no smoking in bed. The staff tried to accommodate us and offered us different rooms but they were all the same. The hotel lobby also reeked of smoke and the sixth floor community bathroom had someone inside smoking when I tried to use it while having breakfast. I would suggest that they offer a non smoking floor with smoke detectors so anyone caught smoking there could be dealt with. I would not recommend this hotel.

There are 50% good but 50% bad things to say about here. The good: The daily cleaning is thorough and the cleaning staff are friendly and greet you with a smile and a hello. The location is good, not great, just good. The breakfast is fantastic, I unfortunately missed it my first 2 mornings but on the third I was so pleasantly surprised. Again the staff at the kitchen were extremely polite and friendly. The bad: The noise of the road is very bothersome. I have slept in many hotels and it seems like their windows have leaking or something because the sound is so loud. The noise in the hallway. Whoever thought it was a good idea to put doorbells in each room should be fired immediately. They are so excessively loud that when one is rang 10 doors down you almost think it’s your room. Fine during the day but it’s a hotel, people come and go at every hour. The staff at the entrance in reception. Some were nice, there is a small girl with glasses who was pleasant but I found the rest to be emotionless and very bad customer service. Lazy. The gym - do not prepare yourself to use the gym when the sun is up because it is outdoors and the heat becomes unbearable like you’re working out in a Mexican prison yard. Unfortunate as I chose the hotel based on the pictures of the gym thinking it was its own air conditioned room.