Polat Thermal Hotel

Odalar ve yamek çeşitleriyle iki yıldızı geçmez pişman olduk

Chambres non confortables et mobilier vieux. Loin d’un cinq étoiles. Repas décevant

Çok güzel otel. Tafsiye ederim. Ailece gideceğimiz temiz iyi bir yer termal havuzu sıcak su rahatlama için çok güzel kapalı ve açık havuzlarla ailece kalacağımız yer. Temiz odaları hizmet guzel bir yer . Çam ağaçları içinde temiz havasıyla bire bir.

Its an Hotel for some different and natural experiences. Staffs are friendly. There are only a small packet drinking water in rooms. They have to give at least one bottle of water to rooms. Food and service are good. Normal swimming pool and hot stream pool are available. Hot stream pool is a different experience.

We booked 2 rooms at this hotel to visit the attractions at Pamakkale. We arrived in the afternoon and had a warm welcome at reception. Unfortunately that’s where the one star review come from. We were shown to own rooms which were dirty and run down. The floor was covered in dark brown hair, myself and my other half had blonde hair), the bathroom was like something you had never seen…. The silicone was mouldy if there are all, the shower was held into the wall with sellotape and when used a dark red lime scale came from the shower all over you which was certainly a fright. The water squirted every where apart from where you wanted it to and flooded the bathroom which meant cleaning the floor with the floor mat. The floor mat was brown with dirt from the floor. The place was filthy, the towels and pillows were stained. The table clothes were dirty at dinner although the food was tasty. There was no where to sit around the pool or anywhere outside as the amount of chairs versus guest was minimal. We had booked a stay for 2 nights but left after one without refund of the second as they second day out room was equally as dirty. The thermo spa was dirty and smelly and I would not have got in if I was paid. Until 1:30 am there were doors banging and kids shouting so we were unable to get to sleep. At about midnight someone kept trying to get into our room which wasn’t very comforting. I could continue but there is little point. The smiley reception staff on our arrival did not care about the faults or issues. So not stay here unless you are looking for a 3 star ( and that being kind) hotel stay. This may have been a 5 start 20 years ago but not now.

The Manager is very rude! My husband and I stayed there for New Year on 31 December 2021 and our package included dinner, open buffet. However, for New Year, they organised a feast for a lot of Turkish people who came and the manager insisted for us to pay 50 Euros per person to get dinner which we refused as our package already included an open buffet. When we went for the buffet dinner, we got only boiled spaghetti and grilled meat, that's it, nothing else. When we complained, he said that he told us to pay extra 50 Euros but we refused. Also when our tour guide came, the reception never inform us. Do not recommend at all, poor services. Had a bad vacation at Pamukkale due to this hotel.