Hotel berhampiran Matsumoto Kiyoshi(Matsumonokiyoshi Karuizawa Store), Karuizawa

West side was around 10 min walk from the outlet mall and took us nearly 30 mins to walk (with a kid) to the East Side Snow Park. Room was just okay for its price - lobby looks better and newer than the room which was a bit old fashioned, yellowish (without a full mirror too) and not spacious. We drove there. For this price point, we would try other hotels next time, like Hilton in the area, given we need to walk a long way from West Side to everywhere, even to the hotel lobby and car park.

Surprisingly deserted despite having a restaurant downstairs. Reasonably close, ie within walking distance to Prince Outlet Shopping.

The hotel is just a 5 minute walk from Karuizawa station. Take the north exit on the bridge/walkway after coming up from Shinkansen platform, it's the left. There's a tourist info with helpful people at the end of the corridor, and an escalator next to it. Once you come out, with your back to the station, walk straight down the road, and take left at the first traffic light, near the Shell station. The hotel is opposite Family Mart. Staff are friendly and helpful. Room was generous-sized with an ante-room which has a fridge, some storage cupboards and the main room is nice and big with a good-sized bed. They provide 2 bottles of water. You can take day trips to Naka Karuizawa, Shiraiito Falls among other destinations using the bus service outside the station. It's a lot easier if you have Suica card or you will need to carry many 1000 yen notes. On the way back you can you can stop off at Kyu Karuizawa and walk the streets of Old Ginza. It can also be reached by foot, takes about 25-30 minutes.

酒店是可以包接送的，這一點我們走的當天才知道，服務生問我們需不需要送到車站，我們一行6個人，很多行李，酒店免費送到車站。估計到新幹線站後可以跟酒店打電話讓他們來接。如果走路的話，出了新幹線站往南走13分鐘右轉2分鐘就是酒店。酒店在一片森林裏，旁邊還有一個教堂 ，附近的風景非常不錯，早餐有三種可以選擇。離舊輕井澤觀光、餐飲的一條街非常近。酒店有點老舊了，但是服務還是非常不錯的。

Our stay at the hotel was great! Being a Marriott Bonvoy member allowed us a nice upgrade for our room. Onsite staff spoke English very well. The room was very orderly and spacious. Also, this Marriott was one of the few hotels I have been to that had the room allergy ready when I told them I was allergic to feathers on the reservation. The free beverages (beer, wine, cocktails, juice, and soda) and hot meals during the membership lounge time were nice. The public bath was very clean and relaxing. The management team went above and beyond! We asked the doorman to arrange a taxi to get to a local restaurant. Instead, he worked with the assistant manager, who told us he would personally drive us to the restaurant (even included a return trip!) The breakfast buffet was excellent and had both American and Japanese fare. I will recommend this hotel to any of my friends or family who visit the area.

We had a pleasant stay at Cypress. Basic facilities but enough to cater to our needs. The hotel room is spacious. WWE enjoyed our Breakfast eventhough there's no HALAL food. Cafes, Supermarket and McD within walking distance. So is the Premium Outlet , but can be a bit long if travelling with children. Taxis are readily available to take us to the Outlet and the Prince Hotel Ski Resort for around Yen 1000 to 1500.

I had a fantastic experience at Hotel Indigo. The service was impeccable, with attentive and friendly staff who went above and beyond to ensure my comfort. The rooms were spotless, and the attention to detail was evident. The overall environment was delightful, with tasteful decor and well-maintained surroundings. I thoroughly enjoyed my stay and would highly recommend this hotel to anyone seeking a clean, comfortable, and welcoming experience. Kudos to the team for their exceptional service and creating a memorable stay. I look forward to returning in the future.

I had a horrible night in this hotel that started from the moment I arrived. (1) The ”forest view” rooms are actually a view right over the parking lot, and they intentionally don't show this on the website. So you have an open air bath on your balcony in full view of the parking lot. I never complain, but I asked for a different room because it was so horrible. The woman first said they had no rooms, so I said I'd rather have a refund and go to a different hotel. Then she said they have another room, magically, but I had to pay $200 to change rooms. Unbelieveable. Even once I changed rooms, there's still a heavily trafficked road just in front of the hotel, so you don't feel like you are in tranquil wilderness, just feels like being in the middle of town. Awful. (2) There is no room service breakfast. The website advertises room service breakfast and the menu in the room even says there is room service for breakfast. But I asked multiple people and they all said no, sorry, I had to go to the restaurant. Having a relaxing breakfast in my room is my favorite part of staying at a nice hotel - I would not have stayed here if I had known there is no room service breakfast. (3) Because there was no room service breakfast, I had to go to the restaurant in the morning. The hotel has two wings and you have to take two elevators to go to the restaurant. I took one elevator down to the lobby, then there was a woman standing guard in front of the other elevator. She said I couldn't enter the restaurant in my slippers which were in my room. I actually had to go back up the elevator to my room and put on my boots and then go to the restaurant again. It was unbelieveable. Insanity. (4) The website shows an outdoor camp area where you can have a drink and cook smores over an open fire in the evening. At check in they told me it was closed because it had snowed the previous day. That is the perfect time to have smores outside. I was so mad about this as well because it was a big part of the reason why I chose this hotel. Overall, this hotel has almost no customer service ability. They can't fix any problem and instead are very rude with you if you nicely ask for anything. The woman who dealt with me when I didn't want the parking lot view room was extremely rude, I've never seen anything like it before. This hotel is a disaster - I highly recommend you stay away!

コストパフォーマンスが最高のホテルです。価格は中級クラスですが、クオリティは高級ホテルなみです。ですので、ひとまず泊まってみてください。改善点を以降書きますが、それは些末なことなので、宿泊を躊躇する必要は無いレベルです。 1つ目は、アメニティが少ないことです。特に化粧水やボディクリーム系がないです。最近の流れなので仕方ないですが、あれば最高と思います。 2つ目は温泉です。施設も雰囲気も最高のですが、浴槽内の水流が強いのでゆっくり座って…というのは難しいです。横に流されます。 スタッフはもう一歩ホスピタリティがついてくれば完璧です。ハイアット並みのトレーニングを実施すれば、恐らく価格的に20%プラスしても価値はあると思います。

從東京過來度個小週末順便旁邊的outlets逛一圈 JR站有班車接送 一站直達 離Outlets其實是步行距離 一早不想搭班車的話 步行絕對是個不錯的選擇 早餐需要提前預訂 定食餐廳裏有分西餐中餐 自助餐廳選擇很多且很好味 酒店旁是個小小的滑雪場 吸引了很多local來 酒店內部沒有便利店 但是對面類似concierge有個小小的商店可以買飲料 第一天的reception態度非常好 最後一天的不大行