Hotel Karuizawa dengan Kolam Renang

We stayed in a room accommodating 3 people. The sofa bed is big in principle big enough for my daughter but she found it easily falling down probably because the base is a sofa which is apparently smaller than the mattress! The hotel room is generally clean. We had a shabushabu and teriyaki dinner at the hotel which was relatively expensive but the quality is excellent and we found it worth a try! More importantly, the hotel is conveniently located near the outlet where we had a happy shopping spree😊

Hotel Indigo Karuizawa is an excellent hotel where you can enjoy and relax during your holiday. We have enjoyed very much the breakfast and the dinner at the restaurant. Must stay again next time when have trip at Karuizawa.

比想象的還要大很多，附近的樓都是相關酒店設施，早餐自助非常棒，都是現烤的麪包和新鮮蔬菜住的房間裏有榻榻米，需要注意前台下班時間是晚上八點，我十點的時候不幸在榻榻米邊上摔了，想去前台求助有沒有應急葯品，發現工作人員已經下班，建議來住的時候可以自帶一些創口貼應對突發狀況。

Absolutely fantastic stay! The staff went above and beyond to make us feel welcome. The room was immaculate, with breathtaking snow views. Delicious breakfast and convenient location. Highly recommend for both business and leisure travelers. Will definitely return!

黑鑽會員特意給前台小張點贊👍 從沒有功夫寫點評的我 今兒被小張的服務感動了 小前台小張的服務可以算是輕井澤是王子酒店的名牌 故事是這樣的：“入住當天被王子酒店周邊shopping mall的氛圍感渲染啦一波又一波 訂的小木屋格局很好有兩個房間，當中是個客廳，入住3-4人搓搓有餘。當晚上入睡的時候覺察到滑雪場的造雪機有噪音，本人聽覺特敏感類型，所以當即和攜程一對一客服聯繫也和酒店前台聯繫好，很快速的得到相應。前台日本夜班人員溝通好考慮到很晚了就讓我們先去酒店樓裏住一晚第二天再調整房間。 第二天前臺中國小張開着酒店車很颯爽的來到小木屋幫助我們把行李搬進酒店樓棟內，聽到國語非常親切，小張特別耐心又提行李又開車還幫助我們一起把行李送到新房間，期間還幫我們介紹了酒店和周邊諮詢。 將我們後續需要的服務也一併提供完成。 日本服務業周所周知都是讚的，當異鄉又遇到同胞在語言溝通上順暢又得到了實在的服務幫助。這次的旅途酒店體驗是近十年遊走日本最最滿意的。

The service, facilities, and food at this hotel are truly impressive. First, the amenities are modern and comprehensive, from the comfortable rooms to the luxurious fitness center, ensuring guests feel right at home. Additionally, the restaurant offers impeccable cuisine; whether it's the diverse breakfast selection or the exquisite dinner dishes, everything leaves a lasting impression. A special mention goes to the hotel owner, Chris, whose warm hospitality and meticulous service make every guest feel genuinely welcome. Overall, this hotel excels in both service quality and dining, making it highly recommended.

This hotel is a bit remote to those not driving . But the rate is very reasonable and by taxi is short distance to everywhere near train and outlet for shopping n food . The hotel restaurant for dinner is very good with live music and cost is very reasonable with good service . But you need to do reservation in advance . There is a big supermarket a few steps away that you could buy fresh produce to cook simple meal in your room’s kitchen . The public pool is sufficient and cleanliness is fair . Overall a value for money hotel .

ホテルに到着したのが早かったので車を駐車させて貰い、荷物も預かって貰いました。軽井沢銀座をブラブラして歩き疲れて帰って来てもチェックインには少し早くラウンジでお茶が飲みたいと申したところわざわざご案内して戴きました。でもチェックインの際にウェルカムドリンクは如何いたしますか？って聞かれて、一瞬…はっ！と疑問符…先にウェルカムドリンクがあるのを言って欲しかったです。部屋はアップグレードして戴き感謝しました。部屋に入ると全てがエクセレント！清掃も行き届いてますし、部屋も充分に広くベッドの質もかなり良いです。ハード面は最高です。しかし朝食の食材、味付けは改良の余地あり、ダイニングのサービスはファミレスレベルでした。マンパワーのアップを期待しております。また宿泊させていただきます。お世話になりました。ありがとうございました。

Hotel is very clean and not too far away from train station. Simple breakfast is provided. The staff not only cleans the table but also wipe the seat after a guest leaves. Of course, a different cloth is used to wipe the table and chair.