Hotel Dengan WiFi di Caldas, Colombia

The service is the biggest let down of this hotel. We had 2 rooms and asked for them to be together - the hotel said they couldn’t do that. We had booked months in advance so they had time to organise this. Then there was a wedding which played really loud music until 3am. We had to change rooms in the middle of the night due to the noise. The next morning we had to approach reception and ask them for compensation and an apology - something that I think they should have done as a matter of courtesy. They eventually agreed to giving us a complimentary dinner in the restaurant which was something at least. I just can’t believe that they would put guests in a room right next to a wedding when they knew there would be loud music until 3am. The service in the restaurant is really slow. They bring half the meals and then bring the other meals when the first people eating have finished. They tried to say that we had a bottle of wine that we didn’t pay for. It was the server’s mistake - they brought a bottle that we didn’t want so the server changed it but then still charged us for 2 bottles. We had to discuss this on check out. The reception staff did not believe me. When this was verified by the server I just got a “qué pena” from the restaurant manager - no apology that he had pretty much accused me of stealing. The food in the restaurant is pretty good and the breakfast was decent. Just the service was slow. There are very few vegetarian options. The beds are really hard and not comfortable but they were clean. There are no bedside lights - just one big light to turn off. No plug sockets by the beds. No hair dryer. The wifi drops in and out but I suppose you are in the middle of the countryside. To end on some positives, the pools are lovely, the garden are beautiful and well maintained. There are lots of nice seating areas around the resort to relax in. The rooms are clean. The towels are clean and new but you only get one in each room and have to bring that to the pools. When it’s wet you go to reception to request a new one so there are just wet people hanging round in reception waiting for towels. It would be great if it was easier to get drinking water rather than having to buy plastic bottles. Overall, it’s a beautiful place but could be so much better.

The service is the biggest let down of this hotel. We had 2 rooms and asked for them to be together - the hotel said they couldn’t do that. We had booked months in advance so they had time to organise this. Then there was a wedding which played really loud music until 3am. We had to change rooms in the middle of the night due to the noise. The next morning we had to approach reception and ask them for compensation and an apology - something that I think they should have done as a matter of courtesy. They eventually agreed to giving us a complimentary dinner in the restaurant which was something at least. I just can’t believe that they would put guests in a room right next to a wedding when they knew there would be loud music until 3am. The service in the restaurant is really slow. They bring half the meals and then bring the other meals when the first people eating have finished. They tried to say that we had a bottle of wine that we didn’t pay for. It was the server’s mistake - they brought a bottle that we didn’t want so the server changed it but then still charged us for 2 bottles. We had to discuss this on check out. The reception staff did not believe me. When this was verified by the server I just got a “qué pena” from the restaurant manager - no apology that he had pretty much accused me of stealing. The food in the restaurant is pretty good and the breakfast was decent. Just the service was slow. There are very few vegetarian options. The beds are really hard and not comfortable but they were clean. There are no bedside lights - just one big light to turn off. No plug sockets by the beds. No hair dryer. The wifi drops in and out but I suppose you are in the middle of the countryside. To end on some positives, the pools are lovely, the garden are beautiful and well maintained. There are lots of nice seating areas around the resort to relax in. The rooms are clean. The towels are clean and new but you only get one in each room and have to bring that to the pools. When it’s wet you go to reception to request a new one so there are just wet people hanging round in reception waiting for towels. It would be great if it was easier to get drinking water rather than having to buy plastic bottles. Overall, it’s a beautiful place but could be so much better.