Hotel berhampiran Vape Street - West Kelowna, BC, Kelowna

Wonderful wxperience

I had stayed at the TownePlace hotel in December and then again in January. My first visit was good but unfortunately our TV was not working. It was really late when we turned it on so they couldn't fix it. But they were kind enough to try and did offer a second room, which we declined. We still loved the hotel and wanted to give it a second chance. My eldest son has a tumor in his brain that needs to come out. So our visits are stressful. I did email ahead of time and asked if they could just make sure the TV is working, when we arrive. At check in, we received a nice warm welcome to an upgraded room, a welcome bag of goodies, with a card and they even programmed the TV to say ”Good afternoon Christine” This was such a nice touch!!! This hotel knows the importance of customer service. If you are in West Kelowna, for leisure, business or medical reasons, I would highly recommend The TownePlace Suites by Marriott, for a great place to stay!

A port in a storm Friendly service and clean rooms

The room was recently renovated, and very well featured. The bedroom was nicely partitioned from the rest of the space, and had an excellent bed. The wifi internet connection was quick and consistent despite having multiple devices connected. The location is a little far from the waterfront, but central to the rest of the city and airport.

The staff was very friendly, helpful and accommodating. We had booked a room for 3 beds, but one of our friends was not able to make it. The staff was very understanding and were able to provide us with a 2 bed room. The room was very clean and comfortable.

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

Well run, the rooms were ready for us, clean. Although small the rooms were, we were busy all weekend and we were there to sleep in them not host a party etc.

Don't leave anything behind in the room because you likely won't see it again. I left two expensive medications behind by accident and was basically accused of being a liar when I questioned why they weren't turned in by the housekeeping staff. The man I spoke with at reception was unhelpful and unapologetic, going so far as to tell me it was my problem since I left the medications behind. I know they were tucked out of sight and that's how I forgot them, but he said his housekeepers are very thorough. If that's the case, they should have turned the medications in. A bit of compassion goes a long way and is better than calling your customer a liar.

We were greeted by the staff when we arrived. Check-in only took a few minutes. The room was superb. Big and spacious room. We had a king and queen rooms and both has their own toilet and bath. A spacious living room with fire place and a balcony overlooking the mountains and lake. The kitchen has everything you needed. I couldn’t ask for more. The hotel is fantastic.