Ulasan Beachside Resort & Residences

Hotel molto pulito e ben fornito. Personale molto accogliente e disponibile. Hotel è in un’ ottima posizione.

還不錯 房間大出門就是海灘 隔音一般 早上一直敲門要打掃 還直接把你門打開了，總體還行吧

This property changed from a Marriott too another management company on the day we arrived. We received an email maybe the day before. The email stated that everything would remain the same, which wasn’t true. They had removed the lobby coffee and breakfast, the airport shuttle and the water taxi. They only would come to clean the room on request, which wasn’t told to us at check in. We did like the pool area, beach, and the shuttle to Old town. The restaurants were good and shuttle staff great!

The hotel is being turned into time shares in two weeks,laying off most of the staff. So for the most part the employees were not happy and sometimes rude.

The room was awesome except for the pillows, they were very uncomfortable! We also wish they had a continental breakfast.

Pass for room did not work. Staff tried it and couldn't get it to work. Told to go back to Lobby. A looong Walk. Desk clerk gave the impression we didn't know how to unlock door. No apology for inconvenience.

Overall, we really enjoyed our stay. We were very surprised when our request for late checkout was denied. We requested two hours and were only allowed one hour. Housekeeping was definitely on the persistent side.

Hotel was fun. Great staff could use some renovation but all together good time. I will be back

The initial price in the package was decent for Key West but the room size was much smaller than advertised. Upgraded to a suite since it was our anniversary/my birthday weekend and the price was rediculous for what was offered. Loved having our own balcony and a view of the ocean except all the sunken abandond boats around the property. Went to the Hotel resteraunt/bar and enjoyed some cocktails, service was great, however took our food back to our suite and it was undercooked, called the resteraunt to possibly return it and was told no manager was available to help us. We had to order some terrible carry out pizza after spending over 150 at the Hotel Resteraunt. Management did reach out the next day & eventually credit us but it was just disappointing to not have a good meal that evening on our anniversary.Also the dishwasher in our suite fell over on my foot when i just opened the door....

1)I arrived at 11:30am and was told I would be contacted by phone when the room is ready. I never got the call. 2) I checked in at 11:30, nobody told me there was a shuttle for the bus for going into the town. I wish I knew that instead of taking an uber 3) I checked in at night, very exhausted, I was told clearly how room number works. 6 means building and middle number means floor. Thanksfully there was a maintenance guy helped us out. But I wish the communication was a bit clearer. Especially for the first timer.

Everything was excellent. Could have done without the bobcats running at 7am to fix the beach.

No ferry running. Phones in rooms didnt work. Elevator was out and the parking charge is a hidden fee on top of the resort fee.

I really loved everyone there. Maria is very nice waitress, helpful and kind. Allie and Jevon the trolley service excellent service and experience. Everyone was very helpful and kind. Best vaction ever! Outside bartenders amazing too. I want to come back asap! 💜

Loved the shuttle! The hotel is a ways from downtown, but they offer a shuttle every hour to and from. The pool bar was a nice perk and decent prices for vacation. The hotel bar/restaurant was very pricey and not my choice of meals. The pool is nice with lots of seating. The beach is not what I expected, but a view of the water is always pleasant.