Ulasan Fairfield Inn & Suites Key West at the Keys Collection

We spent on night, Clean room, nice swimming pool. The hotel is located a bit on the side but other than that nothing to complain. oKish breakfast

There were an issue with the system but the the staff improved and resolve very fast. Very clean place, comfortable, quiet and Great location. I will definitely go back again

This is a bait and switch hotel. It is actually an old motel that they slapped a new office on. The room was gross. It smelled, my wife’s feet turned black from walking on the sticky carpet. Don’t stay here. There is a real fairfield inn & suits up the road. Go there.

Location and place is good, but the service and staff are not cooperative. We had an issue with ac in the middle of night after check in, they told us that they can not do anything about it.

I booked and paid for my room on trip.com Once arriving I was told I must put a deposit up of 50 dollars. That was fine or so I thought Once checking out I asked for a print out of my charges , I had a zero balance. Two days later I checked my card to make sure my deposit was put back on then I noticed a 28.07 charge from the hotel. When I finally got ahold of the front desk, they informed me that there was a resort charge. No resort charge was ever mentioned to me while checking in or checking out. This is a racket I have never dealt with before very saddened over Marriott not being stand up.

Nice clean hotel

Nothing was complimentary. Don' be MISLED. They charge you for everything. I brought my own water and adult drinks. Don't even try the Breakfast, it's horrible. I had breakfast outside the hotel. The shuttle only has one drop/pick-up spot. II used my own vehicle and paid to park. The shower tub drain was clogged. There's only one ice machine on the premise that works. I only saw two elevators and both were far apart and very slow. It is very difficult for someone with a walking disability. The front desk was terrible. The roosters wake you up at 6:00 A.M. The hallways are very noisy. No room service only if your stay is three nights or longer. I will not stay or recommend this Fairfield Hotel again.

Older hotel rooms, average servers

Muy limpio y lejos de la bulla del centro muy bien ubicado

衞生：浴巾有些毛髮，很明顯是上一個客人的，是典型的金棕色外國人毛髮 設施：很齊全，配備了健身房、泳池，早點也不錯 服務：check in的時候會贈送兩個非酒精飲料，儘管沒多少錢，但是會讓人感覺很舒服

조식은 간단히 먹기에 괜찮았어요 객실은 깔끔했고 비교적 넓어서 4인가족 지내기에 적당했어요 다만 수영장은 좀더 청소가 필요할것같아요

Très bon hôtel, un peu excentré du centre ville, mais une navette est à disposition pour vous y emmener. La chambre est propre, mais cependant trop petite pour y mettre nos 4 valises. Nous avons apprécié le petit déjeuner également.

房間超賣了，客人被轉到其他酒店了，不管了，無語

Hotel com quartos confortáveis e limpos e instalações limpas e bom café. Tive um sério problema no ckeck in, pois minha reserva era para 5 pessoas, incluindo uma criança de 10 anos, e a atendente disse que os quartos para essa confirguração não estavam disponíveis e que a única solução seria alugar um novo quarto. Apesar de nao concordar Assim fiz para não gerar conflitos no passeio e pensando em resolver com a Trip posteriormente esta situação mas ao entrar no primeiro quarto percebi que poderia suportar minha família e retornei á recepção mas com outra atendente, pois já havia sido trocado o turno, solicitando o cancelamento do segundo quarto, o qual foi atendido pela atendente, que me informou que não haveria nenhuma cobrança extra e que o cancelamento havia sido realizado. Ao efetuar o check out, a mesma atendente que fez o ckeck in estava novamente a serviço e me cobrou novamente pelo segundo quarto dizendo que ele havia sido separado para mim e que obrigatoriamente eu teria que arcar com os custos. Somente após muita resistência e contestação minha esta atendente concordou que não havia débito pelo segundo quarto autorizou o check out. Vale informar também que não foi uma pessoa simpatica e gentil, porém até o momento este débito ainda está sendo cobrado no meu cartão de crédito e solicito o estorno desta cobrança.