Hotel berhampiran Vision Andes, Key West

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Kami tinggal untuk berbulan madu dan menyukai segala-galanya mengenainya. Ia bersih, mereka sangat cepat membantu kami dan hanya menelefon untuk memeriksa sama ada kami memerlukan apa-apa. Suka restoran dan pantai persendirian!! Sangat mengesyorkan dan akan menempah lagi!

I am a hilton gold member and only choose hilton hotels to stay wherever I go if available and this hotel is probably the worst hilton I have stayed in. The customer service from the point of check in to the bar to checkout was horrible. We were only staying one night and when we arrived or room was not ready at 4pm check-in. We were not able to get into our room until 530pm and due to the late checkin had to rearrange our whole night as we missed our dinner reservation. I was told that I would get a $100 additional food and beverage credit on the room for the late checkin and then h ad to call and beg for it to have it added to my stay - this was offered immediately by the receptionist when they said it would be late. I was also double charged for parking which both of these things are a very sneaky way for the hotel to make an extra $150. I also mistakenly left a pair of shorts in my room and they were ”not able to find them” when I called back a few days later - I bought them on the way to the hotel and wore them out that night and now don't have them so another sneaky move by the cleaners as I am no out $100 for the shorts too. HORRIBLE experience.

酒店位置很有品質，設施和環境都好。床品乾淨舒適，早晨典型的美式早餐，坐在外面慢慢享受很愜意。值得一去！

Hotel was clean but a bit basic! Air con was a bonus. Coffee machine didn’t work and shower door didn’t close ! Free parking and transfers to the centre of key west were a bonus though one of the drivers was beyond miserable ! Rooms overlooking the pool looked ok but we had a room overlooking the car park which was dark without an opening window! My first impressions was that it was like a prison cell! The ones overlooking the pool had sliding doors and seemed a lot more pleasant. Pool area was nice and well maintained though they stopped serving food by 6pm! The breakfast was probably the worst I have ever experienced in any hotel. Absolutely abysmal! Hot food portion consisted of sausage and scrambled eggs! Out of the three toasters two didn’t work at all and I would still be there 2 weeks later waiting for the third one to actually toast anything! Hotel is ok as a base but if you want to spend any time at the hotel i would book elsewhere!

It’s too far out from the main area although there’s a shuttle into town. All our clothes smelt damp after just 4 days of being there. The room felt very damp the bed especially. Pool is ok but I’m sure you’d struggle to get a sun bed in high season. The beach is nice across the street but the sunbeds are rentable from a company $$$

They gave me a room that had a door that bordered the other room, of course all the conversations, TV and sounds of the guests in the other room bothered me all the time.

Nice place. Great location. Friendly staff. Comfortable room. Parking is NOT included. I'm a bit annoyed about that because I didn't find anything about that when reserving the room. I even called and left a message on the concierge line asking about parking but never got a callback.

Hotel com quartos confortáveis e limpos e instalações limpas e bom café. Tive um sério problema no ckeck in, pois minha reserva era para 5 pessoas, incluindo uma criança de 10 anos, e a atendente disse que os quartos para essa confirguração não estavam disponíveis e que a única solução seria alugar um novo quarto. Apesar de nao concordar Assim fiz para não gerar conflitos no passeio e pensando em resolver com a Trip posteriormente esta situação mas ao entrar no primeiro quarto percebi que poderia suportar minha família e retornei á recepção mas com outra atendente, pois já havia sido trocado o turno, solicitando o cancelamento do segundo quarto, o qual foi atendido pela atendente, que me informou que não haveria nenhuma cobrança extra e que o cancelamento havia sido realizado. Ao efetuar o check out, a mesma atendente que fez o ckeck in estava novamente a serviço e me cobrou novamente pelo segundo quarto dizendo que ele havia sido separado para mim e que obrigatoriamente eu teria que arcar com os custos. Somente após muita resistência e contestação minha esta atendente concordou que não havia débito pelo segundo quarto autorizou o check out. Vale informar também que não foi uma pessoa simpatica e gentil, porém até o momento este débito ainda está sendo cobrado no meu cartão de crédito e solicito o estorno desta cobrança.