Following my recent return from a vacation at Sunset Bay Hotel, I must express my general satisfaction with the hotel, which offers a remarkable view of the island. Nevertheless, it is worth noting that certain rooms within the premises would benefit from renovations. While I would like to express my gratitude to the entire crew, I must highlight that among the service sections (reception, bar, and restaurant), the restaurant team stood out as the most exceptional. Their customer service skills were exceptional since they demonstrated an outstanding level of attention to detail. Because I am a pescatarian and my sister is a vegan, the staff made certain that our dietary requirements were met during the entirety of the trip. Thank you to the chef for accommodating our dietary preferences so that we did not go without. Special thank you to, RESTAURANT TEAM Meet and greet, Stavros. Your customer service skills are simply outstanding. You have a true customer focus and have always been accommodating, greeting all service users with a smile and assuring everyone's well-being during service. Restaurant Manager: Alexandra. You, I must say, are accredited to this industry. Your brilliance shines through in your team. You are an asset to this hotel, and I hope your quality is recognised. Restaurant Supervisor - Alex, thank you for always making us feel welcome. Dikis (Flipper) - Hot plate. a great flipper that pays attention to what we require in a quick and timely manner. Andrey - is efficient and dedicated. Marina and Gabriella, I'm proud of you two. You are gracious and courteous, and you never failed to smile during the service. I am aware that working in the heat may be difficult for you, but it didn't show in the quality of your service. I'm giving you flowers for that, ladies. Keep working hard; you'll succeed in this field. BAR STAFF - I would especially want to compliment Elena - was approachable and gave good customer service I compliment you for your service, Zoe - is a customer-focused individual; you anticipated our drink preferences before we came lol. Kudos to you both for creating our cocktails and making sure we were comfortable the entire time. Front desk- thank you for your assistance, especially when I got trapped in the bathroom. The mechanism within the doorknob was damaged, so when the door was closed, it automatically locked me in, prompting three individuals to try to open his door. Fortunately, I am an adult; if that had been a young child who was unable to communicate, the implications could have been disastrous for that poor child, or anyone who didn’t have another person in the room with them to get help. Please conduct a risk assessment before anyone stays in the rooms and check to see whether they are compliant. I want to thank the guy who had to kick the door in the end to get me out. Your response was really quick, especially since I am asthmatic and couldn't breathe well in the heat of
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