Hotel dengan Pengambilan dari hotel di Staines

Great place to stay! I just left and feel kind of empty now!🥲 I will definitely miss this place, it has it all! Good location, nice atmosphere, beautiful surroundings and above all, excellent front desk service!😁😁👍👍 The rooms are super clean, and comfortable! They have electric heaters, TV and tea amenities 🍵 The location might represent a challenge if not willing to spend 30-40 mins to get to downtown and admire the landscape! I personally loved the trips to downtown! I kinda felt like a local going to work every morning! ☀️ I will definitely stay here with my family next time! 13/10

Saya sering menginap di Mercure Staines dan kakitangan sangat baik untuk menempatkan saya di bilik yang bagus. Pada kesempatan ini, saya harus berpindah setelah tinggal di bilik 19.

Breakfast should have been served until 10 am. We got into the restaurant 9.15 and there was hardly anything left, One spoonful of scrambled egg which I had to gather from around the pan for my husband - none for me, no bacon, no sausage, no hash brown or tomato. They did have beans!! Having asked and waited, we got a bit of bacon and some sausages that were so hard we could hardly cut them!! Then , at 10am they asked us to leave the room because they had to get it ready for something else. Our bedroom was ok but there was a skylight in the roof and the sun came flooding in just after 4 am so I didn’t sleep. Waste of time having black out curtains at the window when you don’t cover the skylight. The teaspoons on the dressing table had not been washed. The shower was nice but the water came out all over the floor - our friends had the same in their room. All in all not a good experience and I wouldn’t stay there again. I did mention all of this to the reception guy but he just smiled at me. Not sure if he spoke English!

عايشة موظفة الاستقبال ستجعل اقامتك رائعة ومميزة، كل التعاون وكل المساعدة التي تحتاجها ستجدها بلا شك، المكان نظيف وموقعه رائع جداً وقريب من كل المطاعم والمحلات بالمنطقة.. السعر معقول رغم اني حجزت في نفس اليوم ولم يكن موعد الدخول قد حان ولكن عايشة ساعدتني بالدخول المبكر. من القلب ”شكراً عايشة”

Hi, First of all thank you sameen from evening shift who did our smooth check-in and also Rehman from night shift who really helped us.. it was my friends birthday and I wanted cake and sameen really helped me and guided and we are really thankful to her and her excellent customer service. About Rehman, at night we needed many things like fan issues and others, and he really solved it all... I am really thankful and grateful for both of this staff... They really deserve a raise... I hope all staffs are doing same... Thank you once again...

Arrived early in Heathrow and recommended to upgrade the room with free breakfast for £100 and instant check in, although costly but worth it for the tireless and comfort after the long-haul flight. The location is perfect for transit travellers, guess it may be the only hotel connected with covered walkway to Heathrow airport and T5 and conveniently located and connected with Heathrow express and other trains. Perfect.

I tried I recommend The best place for me , I feel like I am in my own home

Beautiful place and friendly service. The french toast in the morning breakfast is excellent.

Quite frankly, by day 2 we had fallen in love with the place, all staff on all sections were brilliant. All facilities were clean, well maintained and up to spec. Indoor pool, outdoor pool, 2 saunas, ice plunge pool, tennis courts, orchard and children's play area. There is also archery, bike hire and even boat hire so you can have a little trip on the river. We didn't do breakfast but there is a lovely little coffee bar with pastries and for the evening meal the main restaurant operates a buffet style with about 30 options so you could try a little bit of everything. The quality of the food was also very good. Finally I'll just mention that my partner enjoyed a couple of treatments at the spa and said her experience was superb. Thanks also to trip.com for offering an excellent room rate.

This is the second time I have stayed at this hotel and on both occasions the room, cleanliness and staff have been excellent. Food was good the only disappointment being that I received an email @a week before I travelled to say that dinner and lunch would not be available on the Friday due to an event that was being catered for at the hotel, and the the attendees were rather loud when they went onto the patio at the rear of the function room during the night and the early hours of the morning (to be clear they couldn’t be heard when they were indoors and the doors were shut). This is a hotel that is very convenient for Windsor and the surrounding area and has lovely grounds for a peaceful walk after a long journey or a hectic day.