olgarI716AR
30 Jun 2024
Our family stay was from June 10 till June 17 during Eid holidays. Occupied 1 room in villa and another for parents at main building. The actual aim was to celebrate parents wedding anniversary 50 years and thanks to hotel staff - all went so well and enjoyable except for one thing. In the first moment of arrival our impression was spoiled so bad by Ayşe Arica at reception. We are traveling a lot and have long hotel hospitality work experience but never seen check in so fast. Especially it was not busy, only other couple waiting at reception and Ayşe was not alone on duty to be so hurry and wordless!!! No “welcome, no hi, how are you”,just gave registration card and hotels cards. That’s it ! That’s all chekc in !!! But thanks to Guest relation manager Mr Erdi Bayrakeri we got info that supposed to be done by reception and assisted to organize parents anniversary celebrations. He made our family stay memorable and comfortable on top level. Some more points about hotel: Territory- green and flowered, clean all the time even with full guest occupancy. Beach - 8 min walk from villa 5 and 4,5 min walk from main building. The beach area is huge and also clean. Good we look at reviews for coral shoes recommendation as some rocks or stones inside water at the beach you can find. Food- this point we found with very good feedbacks and were not disappointed in hotel choice. For all family members we had enough food variety including our small daughter. Kids Buffet was mostly same as in main buffet but depends on your kid taste and age. For my daughter of 1,5 year old there were many options in main buffet with pasta, rice porridge or omlete variety for breakfast, fresh pancakes and fruits etc. Rooms- room in villa is bigger and very good for family with access to relax pool and no music noise compare with main building. Room cleaning was every day and always around, smiling and polite. Service - overall the hotel staff service is very fast and always always smiling. How is it possible with full occupancy and heat !!!!
Terjemah