Frankly, I think I gotten the room at a good bargain. However, rest assured that I will also always check on the room photos and details prior to any booking (yes, irregardless of the price). 1) Room booked is not as how decent, how clean it is as showed in the booking site, Agoda.com. 2) Received the 1st room, checked in, rather dirty and certainly not well maintained - stained walls, hair on the bed, dusty bedside table, no closet and no hangers, no bedroom slippers or towel. Upon checking with the staff, was told some of the items will only be provided upon request ; some doesn't come with it at all. 😂 Most interesting is, the staff mentioned he has no idea what is being showed on booking site! Guess what, my better half is thinking if I've booked a quick hotel. 😅 3) Well, managed to get the room changed. Seems better but well, below expectation for a so called 3 star hotel as per booking site. Huge patch of water leaking marks on the ceiling, semi-broken window blinds, etc. 4) Service level - the guy is working alone, all alone for the night. Well, doesn't seems too cheerful but at least helpful in changing the room. Overall, the hotel is kinda run down. Don't be conned by photos unless you really don't mind. I would really compliment on the nice and clean lobby but certainly not on the others, including the musky carpet along the corridor. My advise is twice twice when you make a booking. All depends if you are looking for a cheap room (so long there's a bed) or cheap quality hotel rooms. I do hope the hotel manager/ owner can really improve the hotel standards. By the way, why would there be an astray if smoking is not permitted in the room? Isn't it funny? Well.. That's just how Merdeka Hotel is.
Bagus
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