Hotel berhampiran Arimaguchi Railway Station, Kobe

価格は高級旅館、しかし実際には民宿レベル。風呂、料理、サービスどれも最低でした。3人で15万円にもなる料金でしたので、全てにおいて一流を期待していただけに、その詐欺としか言いようもないレベルに愕然としました。 料理は冷凍品ばかり、お風呂も清潔感がなく 脱衣所の洗面所はどこかの公衆トイレのようでした。後に利用を検討している方の為、参考になればと投稿しました。 今までいろいろな旅館を利用してきましたが、ここまでひどいの旅館は、はじめてです。 楽しみにしていただけに、あまりに残念で、悔しい思いでいっぱいです。 最後に、夕食時になると、カメムシが部屋の明かりに群がって、どこからともなく湧いて出てビックリしました。 なんとかして欲しいと頼むと、手慣れた仕草で虫取り網で次から次へと捕まえ、何事も無かったように処理していました。寝不足で本当に疲れました。

When i arrived with my friend, we were greeted warmly at the entrance and were explained everything at the front desk. After the check in, the Lady showed and explained to us the common rooms as well as the bath. Rooms were very good. The cafe area is also very good. Well i can go on forever like that. Long story short i very much recommend this Hotel, especially for couples. Just the price makes it not possible to come here more frequently^^. They have a shuttle service as well, even so the station is just 5 minute walk from the ryokan. But i guess for elderly people or people with heavy luggage that might be a help. The breakfast was great, with the ladys in Kimono explaining a bit and the view was superb. Most restaurants close in the evening, so we could see a lot of people storming the convenient stores^^. As for most of the Hotels: The staff is what makes the difference. And here i give them a special thanks. Very kind, friendly and helpful. I hope they will be there again when i come next time. improvement tipps: No lockers in one of the Onsen. Also the Phone had no description, so not even a japanese person know what number to dial -.- . Also for me personally i would like that the opening times for the cafe area is longer. It is so comfortable there^^.

最高の旅館です。接客してくださるかた皆様、つねに笑顔で対応、丁寧、気が利く、優しい…全てにおいて満足でした。ロビーの方の対応も、ビュッフェ会場での対応も最高です。２連泊したのですが、１泊目とメニューも変えてくださりとてもありがたかったです。竹蒸しのお肉も、２日目の鉄板焼も、ビュッフェの１品１品も手作りでどれも美味しかったです。天ぷらは目の前で揚げてくれてて出来立てが食べれます。 鮭やワカメの混ぜご飯美味しかったです。朝食も全て美味しいです。和洋のビュッフェでした。朝から満腹になりました。そして、客層も皆様静かでザワザワしていなくてとても居心地が良かったです。温泉も金泉気持ち良かったです。３種類あって飽きないです。旅館が広いので清掃大変そうですが行き届いてます。姉妹館をつなぐ橋から見る川も素敵です。部屋のトイレ新しく綺麗です。何よりやっぱりスタッフの方の対応が本当に素敵で、宿泊できて良かったです。ありがとうございました！

部屋に露天風呂付き、朝夕部屋食でこの宿を選びました。 この条件としては他のホテルに比べとても安くてお得感がありました。 部屋での食事は工夫されていておいしく、また係りの方も丁寧で良いです。 フロントにはありましたが、部屋にアルコールスプレーが置かれていないのは残念でした。 部屋の露天風呂は大きな開き戸を全開すると天井はありますが露天風呂になります。半露天かな。ラドン温泉水は常時注ぎ込まれており、バスタブは深く広く夫婦と子供2人の4人くらいなら一度に入れるくらいの大きさでとても開放感があります。 部屋にはその浴槽1つのみで、身体の洗い場スペースもあります。 その開放された窓からの景色はすばらしく、川向こうの山の爽やかな緑一面なのでとてもリラックスできます。鴻朧館のHPのトップにある景色そのままでした。 さらに高価格の宿と比較すると設備で高級感は少し劣りますが、有馬の他の宿は街中にあるのでこの景色は臨めないでしょう。 大浴場は行っていませんがコロナ前には小さい缶ビールも無料提供されていました。現在は中止中でした。川沿いに金泉のお風呂もあります。 駅からはシャトルバスがあり、川沿いを少し上ると意外と混んでいるマス釣り場や滝があります。

It is definitely a love hotel but the cleanliness and comfort level are quite acceptable , the bath-room is big and well equipped. Some guest 's comments said massage chair is equipped in the room but it was not in my room , breakfast is fine with no complain. Highly recommend for self driving travelers. I booked the room online and cost HKD 500 =(JPY 8385) , but I found out for short term stay EG : 1800 till next day 1200 it is only cost JPY 3990 excluding TAX .

Pros: service, amenities, Western and Japanese style rooms, food, location Cons: there is no elevator in this old Japanese building, so prepare to walk up stairs; the wifi reception in our room was not reliable We had an absolutely amazingly relaxing stay during our 3-day-2-night trip, enjoying the peace Tocen Goshobo had to offer, as well as their exceptional customer service. I searched high and low to finally find this ryokan with very specific amenities. Since my elderly parents had issues with getting up from the floor had we stayed in a traditional ryokan only, while I wanted to enjoy the full traditional ryokan experience, the Deluxe Suite with Private Hot Spring and Sauna was the perfect compromise for both our wants and needs. The Deluxe Suite has both two full sized western beds that were perfect for my parents, and the tatami sitting room that could be closed off for me to sleep in with my super comfy futon bedding. By no means is the room and experience itself a compromise, as my father kept calling it the ‘Presidential suite’ since it was on the top floor, and we had abundant space with our own onsen attached to the room! The room can fit 6 total guests, and has a secret playroom, a seating nook/area with perfect natural light, a dining room with regular table and chairs (in other ryokans, my tall Caucasian husband commented on how much he missed having actual chairs with space for your legs to stretch when seated), an office, a powder room, two bidet toilets rooms, a space to prepare tea with its own sink in the tatami room, and let’s not forget the massage chair. The room was clean, tastefully appointed, had everything we needed and plenty of space to either gather, or spend some ‘me time’. We opted for breakfast and dinner at the inn, which we looked forward to each day. The breakfast was pleasant and filling, while the kaiseki dinners were amazing. Kobe beef was featured as well as plenty of seafood both nights. We had a great time with our host, Yoshinori Tatebe-san, who tolerated my many questions of ‘what is this?’ or ‘how do we eat this?!’; his professionalism absolutely made our meals a tremendous delight! The location of the ryokan/onsen is ideal, walking distance to everything and right next to a bus stop. It’s in the heart of the Arima area, which has many temples, restaurants, and shops to explore. One cannot deny the outstanding customer service Tocen Goshobo’s team offers. Shout out to Hatsumi and Matsu at the front desk, making sure we were well taken care of, offering absolutely above and beyond service! When Hatsumi was helping me get settled on my first day arrival, I had asked her about the beautiful tokonoma (alcove) that was in the wa****su (tatami room). Unfortunately, I had asked so many questions she couldn’t quite answer me fully! A few days later, she showed me a note where she apparently took the time to think over my question and write it out in English so I would understand the importance of the a

This onsen hotel is well located within 5 mins walk from the bus and train stations. The only challenge we encountered was pulling the luggage up the slope leading to the hotel. The hotel has a modern feel but with traditional settings and services. The room we had was ample for us. While the breakfast was a standard buffet style meal, the kaiseki dinner was fantastic. We had different food and selection for the two dinners we had there. The onsen was great with different pools with different minerals both indoors and outdoors. I only tried the onsen which is opened to the public and I am thoroughly happy with them. There are also saunas in the same area. There is a smaller onsen only for hotel guests but are open only for selected hours. We took a day trip to Kobe city and although there are a couple of changes of trains we have to make, it was rather effortless. Thoroughly enjoyed this hotel, its room, food and location.

古泉閣ロッジができたばかりの頃に友人と来たことがあり、いつかは子どもを連れていきたいなぁと思っていたところ…念願が叶いました！こちらは、素晴らしいことだらけで長くなりますので、箇条書きにします。 ・駅について送迎車の依頼をTEL、その時点で女性の電話対応がとても素晴らしく、期待感が高まる ・送迎車のドライバーさんが親切で、道すがら、ホテルの知りたいポイントを丁寧に教えてくださる ・フロントの方がどなたも柔和で丁寧 ・夜はBBQをいただきましたが、スタッフさんの対応が親切　肌寒いので、ブランケットやカイロの準備まで ・BBQのランプ牛が驚くほど美味しく追加注文 ・ホテルの都合で、レストラン朝食→和食になりましたが 素晴らしく美味しく、豪華　また和食レストランの通路からの山々の景色が素晴らしかった ・和食の担当女性の方々も笑顔で親切丁寧　子どもが小さく「ごちそうさまでした」 といったにも関わらず、通路のほうから気づいて「はーい」と声がかかったのにもほっこり ・ロッジの手入れがよいのか、老朽化しておらず、とても快適 ・お湯がよく、子供の湿疹がかなり改善 あげればキリがありませんが、こちらも予約が取りづらいのが、唯一の難点ですね。 どうにか子どもの誕生日には予約がとれましたので、次回も楽しみにしています。 プールも入れるくらいお天気がよくなりますように

We had a wonderful 1 night stay a few months ago before tourism opened back up. Highly recommend this place for people who are into more private, chill time. Loved the concept of this ryokan because instead of shared baths there were numerous choices of private baths throughout the property! Each needed to be booked in advance for a 45 minute session. They had an online reservation system but I think it was only in Japanese (my husband's native language) so I can't comment on that. Our room was fantastic; modern and huge, but still had charm. I think we were in Suite 13 which had its own private bath which you could open up the huge windows to a nice tranquil view of greenery. I liked that the entry had a super long hallway which helped with any noise (so quiet!). Personal touches such as selecting a complimentary gift (small drawstring bag) and fruit tray was noticed and appreciated. They were also very helpful to find us a restaurant to eat dinner at on a Sunday night (since we opted to not have the course dinner) - it was a delightful local meal ran by a married couple! I wish I remembered the name but it was izakaya home cooking style and so delicious. The breakfast on property was AWESOME. I opted to get the Western Style and my husband the Japanese. Such presentation and variety and a perfect start to our day. We would definitely be back to visit this place. They made us feel very welcome and relaxed! Arigatou gozaimasu *bow*

車で行きました。駐車場は、立体駐車場と旅館の向かい側にあります。大型車で行くと少しせまいかもしれません。宿泊日の駐車場は朝10時以降に駐車可能です。15時チェックインでしたが有馬温泉の休前日は混むため早く到着しました。散策してから14時に旅館に戻りました。そこからフロントで一時間待たせて下さいました。10分前になり男性のスタッフが少し早いですがと余計な一言を言いながら館内設備、非常口を説明してくれました。これぐらいの宿ならウェルカムのお茶、お茶菓子を出して最初もてなしてくれますが人手不足なのでしょう。部屋は露天風呂付きでした。マッサージチェアもあり満足でしたが事前に見た画像と違いマットレスにシーツを敷いてありました。布団わすれたの？ってくらい薄かった。夕食は採算を意識したのか切れ端に近い牛肉、刺身を提供してくれました。白米はしっかり研いでないのか糠くさい。出汁はとり間違えたのか二番出汁みたいな味。朝方早く寝ていたら朝食の準備で皿を落としたのかけたたましい音で目が覚めました。朝食は皿を落としたのかイカの刺身がぐちゃぐちゃになってました。チェックアウト時に封筒に入れず渡してくれました。ありがとうございました。の一言もなし。極めつけは玄関に三人いるのに荷物運びを手伝わなかった。見てみぬふり隣の家族連れは手伝ってあげてました。年配の女性の接客能力は高く、若い女性の接客能力は最低です。伝統はこうして廃れていくのだと感じました。有馬は他にいい旅館あります。温泉と料理と接客のかけ算のできない旅館は最低です。がっかりしました。