Hotel Romantik di Kobe

When i arrived with my friend, we were greeted warmly at the entrance and were explained everything at the front desk. After the check in, the Lady showed and explained to us the common rooms as well as the bath. Rooms were very good. The cafe area is also very good. Well i can go on forever like that. Long story short i very much recommend this Hotel, especially for couples. Just the price makes it not possible to come here more frequently^^. They have a shuttle service as well, even so the station is just 5 minute walk from the ryokan. But i guess for elderly people or people with heavy luggage that might be a help. The breakfast was great, with the ladys in Kimono explaining a bit and the view was superb. Most restaurants close in the evening, so we could see a lot of people storming the convenient stores^^. As for most of the Hotels: The staff is what makes the difference. And here i give them a special thanks. Very kind, friendly and helpful. I hope they will be there again when i come next time. improvement tipps: No lockers in one of the Onsen. Also the Phone had no description, so not even a japanese person know what number to dial -.- . Also for me personally i would like that the opening times for the cafe area is longer. It is so comfortable there^^.

We had a wonderful 1 night stay a few months ago before tourism opened back up. Highly recommend this place for people who are into more private, chill time. Loved the concept of this ryokan because instead of shared baths there were numerous choices of private baths throughout the property! Each needed to be booked in advance for a 45 minute session. They had an online reservation system but I think it was only in Japanese (my husband's native language) so I can't comment on that. Our room was fantastic; modern and huge, but still had charm. I think we were in Suite 13 which had its own private bath which you could open up the huge windows to a nice tranquil view of greenery. I liked that the entry had a super long hallway which helped with any noise (so quiet!). Personal touches such as selecting a complimentary gift (small drawstring bag) and fruit tray was noticed and appreciated. They were also very helpful to find us a restaurant to eat dinner at on a Sunday night (since we opted to not have the course dinner) - it was a delightful local meal ran by a married couple! I wish I remembered the name but it was izakaya home cooking style and so delicious. The breakfast on property was AWESOME. I opted to get the Western Style and my husband the Japanese. Such presentation and variety and a perfect start to our day. We would definitely be back to visit this place. They made us feel very welcome and relaxed! Arigatou gozaimasu *bow*

Pros: service, amenities, Western and Japanese style rooms, food, location Cons: there is no elevator in this old Japanese building, so prepare to walk up stairs; the wifi reception in our room was not reliable We had an absolutely amazingly relaxing stay during our 3-day-2-night trip, enjoying the peace Tocen Goshobo had to offer, as well as their exceptional customer service. I searched high and low to finally find this ryokan with very specific amenities. Since my elderly parents had issues with getting up from the floor had we stayed in a traditional ryokan only, while I wanted to enjoy the full traditional ryokan experience, the Deluxe Suite with Private Hot Spring and Sauna was the perfect compromise for both our wants and needs. The Deluxe Suite has both two full sized western beds that were perfect for my parents, and the tatami sitting room that could be closed off for me to sleep in with my super comfy futon bedding. By no means is the room and experience itself a compromise, as my father kept calling it the ‘Presidential suite’ since it was on the top floor, and we had abundant space with our own onsen attached to the room! The room can fit 6 total guests, and has a secret playroom, a seating nook/area with perfect natural light, a dining room with regular table and chairs (in other ryokans, my tall Caucasian husband commented on how much he missed having actual chairs with space for your legs to stretch when seated), an office, a powder room, two bidet toilets rooms, a space to prepare tea with its own sink in the tatami room, and let’s not forget the massage chair. The room was clean, tastefully appointed, had everything we needed and plenty of space to either gather, or spend some ‘me time’. We opted for breakfast and dinner at the inn, which we looked forward to each day. The breakfast was pleasant and filling, while the kaiseki dinners were amazing. Kobe beef was featured as well as plenty of seafood both nights. We had a great time with our host, Yoshinori Tatebe-san, who tolerated my many questions of ‘what is this?’ or ‘how do we eat this?!’; his professionalism absolutely made our meals a tremendous delight! The location of the ryokan/onsen is ideal, walking distance to everything and right next to a bus stop. It’s in the heart of the Arima area, which has many temples, restaurants, and shops to explore. One cannot deny the outstanding customer service Tocen Goshobo’s team offers. Shout out to Hatsumi and Matsu at the front desk, making sure we were well taken care of, offering absolutely above and beyond service! When Hatsumi was helping me get settled on my first day arrival, I had asked her about the beautiful tokonoma (alcove) that was in the wa****su (tatami room). Unfortunately, I had asked so many questions she couldn’t quite answer me fully! A few days later, she showed me a note where she apparently took the time to think over my question and write it out in English so I would understand the importance of the a

Hotel is just next to the JR station which is very convenient for travellers. Airport express shuttle bus station also nearby. Hotel is clean and tidy but a bit small. Staff is friendly and polite. There is a smoking room in the check in lobby floor. Lovely stay in kobe with Remm plus.

This onsen hotel is well located within 5 mins walk from the bus and train stations. The only challenge we encountered was pulling the luggage up the slope leading to the hotel. The hotel has a modern feel but with traditional settings and services. The room we had was ample for us. While the breakfast was a standard buffet style meal, the kaiseki dinner was fantastic. We had different food and selection for the two dinners we had there. The onsen was great with different pools with different minerals both indoors and outdoors. I only tried the onsen which is opened to the public and I am thoroughly happy with them. There are also saunas in the same area. There is a smaller onsen only for hotel guests but are open only for selected hours. We took a day trip to Kobe city and although there are a couple of changes of trains we have to make, it was rather effortless. Thoroughly enjoyed this hotel, its room, food and location.

車で行きました。駐車場は、立体駐車場と旅館の向かい側にあります。大型車で行くと少しせまいかもしれません。宿泊日の駐車場は朝10時以降に駐車可能です。15時チェックインでしたが有馬温泉の休前日は混むため早く到着しました。散策してから14時に旅館に戻りました。そこからフロントで一時間待たせて下さいました。10分前になり男性のスタッフが少し早いですがと余計な一言を言いながら館内設備、非常口を説明してくれました。これぐらいの宿ならウェルカムのお茶、お茶菓子を出して最初もてなしてくれますが人手不足なのでしょう。部屋は露天風呂付きでした。マッサージチェアもあり満足でしたが事前に見た画像と違いマットレスにシーツを敷いてありました。布団わすれたの？ってくらい薄かった。夕食は採算を意識したのか切れ端に近い牛肉、刺身を提供してくれました。白米はしっかり研いでないのか糠くさい。出汁はとり間違えたのか二番出汁みたいな味。朝方早く寝ていたら朝食の準備で皿を落としたのかけたたましい音で目が覚めました。朝食は皿を落としたのかイカの刺身がぐちゃぐちゃになってました。チェックアウト時に封筒に入れず渡してくれました。ありがとうございました。の一言もなし。極めつけは玄関に三人いるのに荷物運びを手伝わなかった。見てみぬふり隣の家族連れは手伝ってあげてました。年配の女性の接客能力は高く、若い女性の接客能力は最低です。伝統はこうして廃れていくのだと感じました。有馬は他にいい旅館あります。温泉と料理と接客のかけ算のできない旅館は最低です。がっかりしました。

1. 立地 有馬温泉の中心部から程よい場所にある宿です。有馬温泉街自体が有馬温泉駅・太閤橋を底とした擂鉢状の地形にあるため、太閤橋から歩くと坂・階段の連続となるため送迎してもらうか車で行くのがいいと思います。尚、宿の入口も結構な階段になっています。立地は観光のメインストリートである湯本坂とは細い道で繋がっているため観光にも便利です（坂・階段がありますが・・・）。 2. チェックイン・チェックアウト 到着するとお茶・菓子が提供され、この間にチェックインの手続き、夕食・朝食の時間確認があります。その後宿内の説明をしながら部屋に案内して頂きました。チェックアウトもスムースでした。 3. 環境・設備 小規模な宿のため館内は静かです。やや古い設備もありますが、清掃は行き届いており特に不快な感じは受けませんでした。館内には所々に花が設えられ、また工芸品の展示などもされて落ち着いた感じです。 部屋は夕方くらいになると西日があたるため結構熱くなりました。 4. 温泉 金泉・銀泉の両方があるため違いを楽しめます。小規模な宿のためか脱衣場・浴室はかなりこじんまりとした造りで、一度に5-6人以上がいると混んでいる感じがします。 5．食事 朝食・夕食とも1階の食事処での提供になりますが、個室のため他の宿泊客と顔を合わせることなく落ち着いて食事が摂れます。食事はとても美味しく頂きました。 6．感想 静かな雰囲気の中落ち着いて過ごすことができ、温泉・食事も楽しめ久しぶりにいい旅行ができました。スタッフの方もべったりつく接客ではなく、普段は少し離れていて用がありそうだと声をかけて下さるので良かったです。改善されるといい点としては夕方に西日があたって室内が暑くなるので日差しを遮る工夫が欲しいこと、室内のエアコンが送風にしかできないので、冷房にもできるようにして頂きたいこと、外湯の銀泉の温度が朝は熱く、夜はぬるめでしたが、長く入れるよう朝ももう少し温度が低くでもいいのではないかと思ったこと、食事時の日本酒の種類がもう少し多いとより楽しめると思ったことです。

We used the hotel for our second wedding anniversary. The welcome service hand towel smells good and makes you feel relaxed immediately. All rooms have a luxurious rococo style with an ocean view. You can spend a blissful time while enjoying the scenery that is unique to Kobe, such as　the Mosaic Ferris wheel and the Port Tower. We had dinner in the room to prevent infectious diseases.It was an impression that it was cold overall..Next time I would like to have it in the restaurant. After taking a jacuzzi bath with a view of the sea, we stayed up late relaxing on the terrace with the night breeze.When you get sleepy, you can snuggle up in the fluffy bed. Breakfast was very satisfying with lots of bread and fruit.

我々の結婚記念日の4月にJTBを介して横浜から、利用させていただきました。すごく良い部屋で、また初めての部屋食にて晩御飯、朝御飯といただきました。すごく美味しく感動でした。また大浴場（３つ共に）の金泉風呂も最高でしたし、貸し切り風呂は、とても贅沢な時間でした。その際、使わせていただいたミレニアムラウンジは、ほんとうに嬉しい施設で、風呂上がりにお酒をいただきながら、妻が風呂から上がるのを待っていたり、すごくありがたい施設でした。1泊2日、最高の時間を過ごしました。一つ、（無知がために？）驚いたことをあげるならば、部屋食のためか、無制限気味に、部屋が留守の際にスタッフさんが支度で早めに出入りされていて、お風呂から早めに帰ってきたつもりでも、既に入室されていたのは、正直、驚きました。 一方、古い宿ですが、清潔感があり給仕の際にお話させていただいた際に、「古いからこそ、掃除には特に気を使いますね！」とスタッフさんがおっしゃっていたのが印象的で、こちらを選んで良かったと感じた次第です。 また、有馬温泉に行く際には、ぜひお世話になりたい宿の一つです。 ありがとうございました！！

築年数は古いものの、中は部分的に改装をされています。 フロントの１階と客室のギャップを感じましたが、綺麗にされています。 研修生のバッチをされているのが多いなと感じましたが つい最近営業再開されたのを見て納得。 慣れてないのはわかりましたが、接客は感じがよかったです。 朝のチェックアウトも出口まで見送って頂きました。あまり他の ホテルでは見ない光景ですね。 今回は素泊まりで泊まりましたが、次回は食事付きで泊まってみようと 思います。