Poppys Pleasant Stay

The rooms were immaculate and very comfortabl. We enjoyed the delicious breakfast each morning Rooms are very comfortable Food is very delicious Enjoyed alot Nice staff Service was awesome Management is too good Good and peaceful environment

Location: It is about 400 meters from Bus Stand. One has to travel on a narrow road through a Fish Market, bunch of beef and goat meat shops and a broiler to reach the hotel. Parking: Property parking is three floors down and need to climb steep road to reach the lobby. You can get parking space on the road opposite to the hotel, if you are lucky. But the space is filled with some bigger sized stones, and one has to be careful to remove the stones before parking. The road surrounding the hotel looks untidy. Lobby: Lobby is good and spacious. It has a table tennis table, foosball table and Air hockey table. Foosball table is missing the balls and some of the handles are fixed wrongly, so it is in an unplayable condition. Air hockey table is in working condition, but it is very old and playing on it is hard. Room: It is medium sized room. We liked the bed and it was comfortable. The sofa was awful as it is bench size, old and not comfortable to sit. No TV remote in our room and the cable remote was broken in the middle. Bathroom is small and smelly. Some old towel was used as foot mat. It was very dirty. Bath towels were very old. Wi-Fi: Wi-Fi in room is bad and not working. It connects, disconnects, and does not load. Service: Reception personnel are indifferent, lack basic knowledge of hospitality industry and etiquettes. Restaurant service is not good. At the restaurant, it took 40 minutes for us to receive just one curry and roti. Only two family were at the restaurant at that time including us. The other family asked for the manager since they arrived even before us, but did not get their order serviced. Another night, we ordered just milk from room. Promised time was 20 minutes. It took 1 hour and 5 minutes. We also had to remind after 40 minutes. While we are frustrated with standard of service, there are few who tried to make the customer feel comfortable, like Mr. Gilson at breakfast, and Security Staff. Breakfast: Average Spread - Idli, Small Uthappam, Pongal vada, bread and puttu as sweet, etc. But most of the time, we kept waiting for one item or another including plates and coffee cups. No proper filling of items. Plates are very small and no bowls. Restaurant has bigger plates and bowls but we were told that those are for dinner. Small eating size spoon was kept for taking Coconut chutney. We saw North Indians arguing as they are used to eat dipping items in sambar and Chutney in the bowl rather than pouring in the plate. It looked surprising to me how a breakfast session was run with so many issues and inconvenience to the customers. Hygiene was lacking, flies around. GST: We were charged a GST of 18% for eating in the restaurant. Manager said that their published room rates are above Rs. 7500, so they can charge 18% GST for eating in restaurant. But we paid room rate of Rs 4500 (inclusive of 12% GST) Accessibility: Overall, the property is not wheelchair accessible as claimed by some portals like MakeMyTrip because of

I AM DR. S. LAKSHMANAN.I REALLY LOVED THE HOTEL. IT MADE MY 45TH BIRTHDAY INTO A SPECIAL ONE.THE LOBBY ITSELF MADE A GOOD VIBE THAT THE HOTEL AND THE ROOMS WILL BE BEAUTIFUL.THE SERVICE WAS UP TO ITS MARK AND MR.PALANI(HOUSE KEEPING) AND MR.SUBASH MADE US COMFORTABLE AND SUPRISED US WITH THE DECORATIONS OF THE ROOM AND THE PARTY THEY ARRANGED