Hotel di Pantai Klong Prao, Koh Chang

First time book this hotel but many time visited koh chang. Hotel location is not really good in term of beach area. It is in between the exit point of a small cannel so whenever i want to get to the sea, i need to walk to the near by hotel to enter the cleaner water. Staff and service are excellent. Breakfast quality is pretty decent compare to other hotels that im visiting.

I went with my 70+ year old parents and my husband. The ages of the other guests were from young to old. Everyone was comfortable, kind and caring for everyone else. We met two great volunteers- Nelly and Jessie who were great at connecting folks every evening. Our rooms were on the second level, facing the pool. We never heard anything from the parties right down below, even though they stayed up later than us. The walls were thick and the doors kept the sound out. There were two families with young children who also seemed to have no issue with any sounds. What to say about the staff? Faii and Dalí were knowledgeable about everything-set up a snorkel trip and recommended the best restaurants! Oh and the cleaning folks made a delicious breakfast every day. The beach was AMAZING. An easy walk down from the hostel. Shaded by trees and soft sand. The water was warm and shallow. I want to go back! Don't miss it!

Simply unprofesional and incompetent for an overclaimed five-star hotel in terms of service standards. I booked it for two nights for my father on his birthday. Called them up from overseas to see if there is any small birthday surprise available for a 71 year old travelling alone. Shame on the front desk staff : The front desk PROMISED a complimentary birthday cake prepared in his room before he checked in. Yet there was no cake at all. I had to make another long distance call to further inquire, they still insisted they did put one in his room. Eventually I had to ask them to send someone up to look for the cake in his room, that was the time when they sent it up.. I fully understand birthday surprises are only subject to discretion. I WOULD NOT MIND AT ALL if they decline it in the first place. But if it has been PROMISED, do it right, not in a way that the birthday guy had to do a cake hunt in the room for a birthday surprise.. Shame on the management staff : After such an embarrassment made to their failing level of professionalism over an avoidable mistake, they moved my father to another room with just a twin bed two days later.. First, I am aware of the policy that a double bed was merely a special request upon an extended stay, yet with a handful of guests visible throughout the week in still the pandemic time, was it REALLY fully booked enough to run out of just ONE double bed ? Second, the management should have applied the service recovery concept (if available, like a double bed..) to this guest with whom their own front desk staff had ALREADY embarrassed the hotel over a minor PROMISE that was under delivered with their lack of basic competence in simply delivering one cake. Not only this hotel failed at managing customer satisfaction, they failed even worse at restoring it after their own fault. I will NOT recommend this hotel to anyone with an occasion to celebrate. The depth of their professionalism is only limited to checking guests in and out, with a smile.

We have spent 6 nights in Santhiya Tree Koh Chang, even though it's rainy season, we still LOVE it there! Design: we stay at the Pool Suite Water View, almost whole building made by carved wood, traditional Thai design and lots of character, looks very beautiful & classic. Staffs: very friendly and excellent service Pools: 60m long pool at the breakfast restaurant with some seats facing the pool & peaceful mountain view. Another pool right in front of the beach & close to the villas. Both pools clean & big. Santhiya Tree use pa kao ma thai sarong as beach towel, love it! Food: delicious buffet breakfast & lots of variety. Food & drinks at the Chantara Restaurant is high quality & very yummy. The duo who sings at the restaurant are brilliant singers, you won't get bored with their performance. Room: spacious & clean, lots of electric plugs & even beach bag for use. They burn lemongrass/ citronella oil in the bathroom to keep mozzies away & room smells good. Massage at their spa: very good & reasonable price, sound of the waves makes the massage so relaxing, must try. Shuttle bus to main street: every 2 hrs they can drop you or pick up from main street as there resort is not at the road side. Not sure if it's because of low season, hope the shuttle service can be more frequent. Thank you everybody at Santhiya Tree Koh Chang for the great service and smiles. Will definitely come back for another holiday and highly recommend if you're looking for a fantastic place to stay! This beautiful place takes your stress away :) P.S. there's a small part of the road right outside the resort leading to the entrance is unsealed with lots of potholes, pretty bumpy for cars and their shuttle bus, suggest Santhiya Tree do something with it.

We have stayed at Koh Chang Paradise Resort several times and have loved our visit every time except this last time. My in-laws came from the USA for their first ever visit to Thailand, so we chose the Koh Chang Paradise Resort with full confidence that they would enjoy their dream beach vacation with excellent “Thai hospitality.” The guest relations employee, Alex, who has worked at this resort for over 7 years handled our check-in process at the Koh Chang Paradise Resort. His behavior towards us is the reason why we will never stay here again. The resort double-booked the beachfront room we had reserved for my visiting in-laws, but they didn’t tell us that. Instead, Alex said they would upgrade my in-laws to a brand new beachfront room for the last three nights of our stay. These rooms were literally still under construction when we arrived. The room was not ready the morning of the move, so my in-laws told the front desk before breakfast that they would rather stay in the room they already were using. The front desk agreed, so my in-laws went to breakfast. After breakfast Alex found my in-laws and assured them that the new room would be ready by the supposed move time later that same day at noon, but my relatives have young children and were afraid that if something wasn’t constructed quite right or if there were any construction materials left by accident that someone would get hurt. Also, my in-laws were heading out shortly for an elephant experience, so they would not be present at the hotel at noon when the move was supposedly happening. My in-laws politely declined the move, but Alex escalated the situation by raising his voice and forcefully trying to intimidate my in-laws to acquiesce to his will. This is entirely inappropriate! No one should ever talk to a guest in this way, ever! My in-laws needed to leave for the excursion, so I stepped in and had to interact with Alex. I am disappointed with how Alex managed himself. We have rights as guests, and he raised his voice at me and tried to intimidate me into saying that my in-laws would move. He told us that the guests who were arriving always came every year and booked the same room that my in-laws were using. It’s not our fault that the room got double-booked. In fact, why did Alex even give us the room knowing that this double booking could be a problem? Completely the resort’s fault and not ours. I’m disappointed that Alex tried to blame his mistake on us. We as hotel guests who were given that room had just as much right to stay there as these incoming guests. Alex made us feel like we were insignificant and had no right to stay in the room in his attempt to intimidate us into moving so that the “VIP” guests could have the room. It was the resort’s fault, and Alex made us feel terrible with his forceful yelling. We felt belittled. As Alex was yelling at me and being extremely pushy, I could tell that the Thai staff who were watching the whole situation felt embarrassed about how

The Hotel is very convenient to the beach and night life. The staff are very friendly however, I was a bit disappointed when I asked them to clean up the room they did not change the beddings but generally I enjoyed staying in the hotel.

I chose , My mistake, a bungalow next to the swimming pool. Very wrong decission. the owner did not call me back. Totally infested by musquitos, and ants. When we went to sleep, it appeard that we did not have warm water. apparantly because of the lightning, some days ago..... do you not check your rooms, when being aware of the lightning? We left the next morning in a polite way. knowing the place we wanted to go back to. the owner post , that I shouted, and threw the keys back to him. you should see his size.. no way I would dare that. The swimming pool was durty. the rest of the resort was abandond. (garder howerver wel maintained). Will never go back. espessially not because of the owner ; RUDE and no respect for the issues we encountered. a simple sorry would have made me not post this !!! Lies however will make me post this all over the internet. good luck.

Начитавшись отзывов готовилась к худшему! 
 НО! 
 Отель просто супер! Мы были в марте 2020г. Нас поселили в основной корпус (где ресепшн) на 2-м этаже (номер 225). И это огромный плюс! Так как в бунгало ночью все прекрасно слышно - кваканье жаб, ор птиц, стрекотание цикад. У нас в номере было относительно спокойно.
Вид из номере шикарный - на бунгало и море! По вечерам покупали рыбу, креветки в макашницах и наслаждались на балконе шумом волн. По стенам снаружи здания бегают гекончики, ловят мух и комаров! На территории отеля растёт жасмин! Аромат невероятный!
 На дверях и окне есть сетки от москитов. На ночь мы открывали окно и дверь, и прекрасно спали с открытой дверью! Также огромный плюс в номере есть вентилятор на потолке! Уборка номера, замена полотенец происходила ежедневно!
 А какие завтраки!!! Ни за один день меню не повторилось! Яичница, сосиски, зелень и фрукты (арбуз и ананас очень сладкие и просто таят во рту) были ежедневно, а вот лапша, картофель, овощи всегда разное. Супы были с креветками (!!!), с кальмарами, с курицей! Я 4 раза была в Тайланде, но чтобы в трёхзвездочном отеле на завтрак давали креветки - это невероятно! 
 Море отдельная история! До моря пешком 1,5 минуты! Когда штиль - вода прозрачная и бирюзовая, как на Баунти. Глубина есть, долго идти не нужно! Предлагают водные развлечения - лодки и сапсерфинг!
 По пляжу гуляют доброжелательные собаки! 
 А какие там красивые закаты!!! 
Если выйти из отеля и пойти налево, то минут через 5 будут магазины, аптеки, фрукты, макашницы, улочка с кафе и ресторанами (весь отпуск обедать ходили в WoW ThaiFood & Pizza Restaurant)
. Огромный плюс Ко Чангу - не встретили ни одного таракана! Зато летают огромные бабочки, бегают разноцветные ящерицы, летают цветные стрекозы, шмели! Также отель предназначен для людей с ограниченными возможностями!
 Однозначно буду рекомендовать этот отель!

The place is very nice but a little bit far from everything. Very cozy. About the bathroom the water cut off at some moment. But I really like the style of this place.

Sehr schönes Hotel, stellenweise leider etwas abgewohnt, aber trotzdem noch ganz schön. Wir hatten ein Bungalow direkt am angrenzenden Fluss, was von der Lage her schön war, jedoch von Innen sehr Standard eingerichtet und ziemlich abgewohnt war. Zudem war es ganz leicht schräg. Aber das hält sich in Grenzen, darüber kann man hinweg sehen. Es gibt 2 schöne Pools in der Anlage mit ausreichend Liegeflächen. Zudem wird ein kostenloser Shuttle Boot Service zum Strand und zur den Fireflys angeboten. Wenn man Pech hat wartet man jedoch lange auf das Shuttle bis es einen wieder mit zurück nimmt oder man verpasst die Rückfahrt (18 Uhr), dann muss man ca. 25 min zu Fuß zurück gehen (Navi oder Ortskenntnisse nötig). Das Frühstücksbuffet ist leider nicht empfehlenswert, die Auswahl sehr klein und geschmacklich auch nicht so gut, dann lieber für kleines Geld auswärts frühstücken. Der Service an sich war völlig okay und sauber ist die Anlage auch. Von der Lage her ist ein Roller vorteilhaft, aber kein Muss, in 15-20 min Gehweg erreicht man auch das wichtigste. Das Wlan in den Zimmern ist okay, reicht für Netflix. Aber zum Arbeiten vllt. nicht so geeignet.