Thansur Tatai Eco Resort

My wife got pneumonia before we travelled and we couldn’t go to the hotel as planned. Despite giving lots of notice, and repeated requests from *******, the hotel refused to let us cancel. They were within their legal rights, but this was mean-hearted.

Totally overrated resort. Not maintained at all, with pontoons and paths having rotting boards, dangerous! Nothing to do, staff barely speaks English, not even cool drinks, if they have any. Very uncomfortable furniture, very little to eat. Dinner was still tasty, very simple but tasty. Breakfast was terrible. We booked for 2 nights but left immediately after breakfast after just 1 night.

The Koh Andet Eco Lodge in Tatai is a 5-hour bus ride from Phnom Penh and a 25-minute boat ride to the lodge. The boat leaves from Tatai Bridge and the scenic journey was pleasant. Upon approaching the lodge, you first see the impressive floating villas, which made me feel that this was a special place. However, my positive first impressions suddenly disappeared when the welcome drink was a glass of water. My floating villa was at the end of the wooden walkway. It was spacious and well-designed with a ceiling and stand-up fan. The comfortable bed had a mosquito net. Outlets were far from the bed. The bathroom had an unusual shower which took them 2 days to fix the hot water heater. Also, I was never informed that there would be no water one morning because they had to fix the water pump. It was a surprise when I tried to take a shower and there wasn't any water. Shampoo and the soup were in little ceramic containers. There is a safe, but it was locked, and it also took them also 2 days to open. Coffee and tea are provided but no kettle. 2 plastic bottles of water were provided which aren't very eco-friendly. The view was spectacular but the chairs on the porch didn't have any cushions which was also seen on the deck chairs throughout the lodge. Even though it's a floating village and you could jump into the water, there was no way for you to get back up to your villa. One hour before I departed the owner installed a raft that you can use to get back onto the porch. Unknown to me, daily housekeeping is only available upon request. Even though I requested it on the 2nd day, it wasn't automatically done till the 3rd day. Additionally, they never found the key to my villa. There is one restaurant that serves overpriced food that is at best average. The menu is Asian and there isn't anything for kids except french fries ($6). No fruit is served at any meals. Breakfast is from a set menu that includes eggs, but the portions are small and not satisfying. No peanuts are served with your drinks, and they ran out of Singh Beer (served because it's close to Thailand) one day. It can take a long time for your food to be served. It might be hard to find a waiter during the day at the restaurant. Internet is only available in the restaurant vicinity and not in the rooms. It's not fast. One day, the owner forgot to pay for the internet, and it wasn't available the whole day. The lodge has a jungle-like magical feel with lots of greenery and trees, and both the tree and floating villas blend in perfectly with the environment. There are 2 places to swim but the wooden deck chairs have no cushions. A small waterfall is about a 20-minute walk from the restaurant, but I wish there was more signage on the way. It's definitely worth going to. There are a few safety issues at the lodge. First, at night the walkway to the floating villas is only lit halfway, so make sure you can use the torch on your phone. Secondly, the overhanging nets on the