Hotel Romantik di Koh Tao

We had a wonderful stay in coral view, what an amazing team of staff, who are so helpful, friendly and welcoming. The place is set in an outstanding location, right on the beach front of a beautiful bay on the south east of the island. We visited with our teenage son and his friend and spent 5 fabulous nights in a sea front chalet. The rooms are a good size, with much needed working air con. The hotel itself is on three different levels, with a great choice for breakfast, a very peaceful sitting area, with pool table, a fabulous reception desk team, who were so wonderful. Down near the beach, is a beach bar with a team of the best hotel staff, who make a wonderful cocktail and some tasty food. There’s a diving shop on the beach, where we rented some fins for snorkelling (the hotel also has goggles and snorkels for free) Whilst we were there, the hotel arranged for a local guide to take us around the island on his small boat, which cost about £80 for the four of us. This was the highlight of our time there on the island, swimming with turtles, exploring the Japanese garden and visiting shark bay. We took a car into Sairee Beach for an afternoon’s stroll around the busier parts of Koh Tao. We are very grateful to the entire team for making us so welcome, from the cooks in the kitchen to the bar staff, the grounds people and bar staff, how fortunate we were to find this place. We wouldn’t hesitate to recommend this hotel to anyone looking for a bit of paradise.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot

I'm glad I chose this location in Koh Tao. The rooms were clean and had everything necessary, in addition to a nice terrace with a nice view of the beach. The hotel pool was particularly nice, and very good for an evening dip. The staff were friendly and helpful. I really enjoyed staying here.

For us this place was like heaven... It is simple, but the surroundings make up for everything.... First we visited the island on a day trip, were happy to find out that you can stay here. I just sat on the terrace and I've felt the happiest. Tourists come during the day, but after3-4 pm you have the island for yourself. Lots of fish and beautiful corrals- bring your snorkel gear!

Очень хороший, чистый, с архитектурными задумками отель. Классная ванная комната с мощным душем. Удобная кровать. Расположен посередине улицы, в равной удаленности от пирса и конца улицы. Рядом же свой ресторан, популярные клубы. Есть магазин в 5 минутах, 7/11 в 10 минутах, а также магазины все для морских прогулок. Персонал всегда был готов помочь. Бесплатно довезли до пирса на обратном пути. Рекомендую!

The location is near the end of the beach, so it's a bit of a walk to get to the ”main area”, but the distance is easily walked along the beach. This is also somewhat of a blessing, as it reduces the noise level at night. We stayed in an AC bungalow, which was nice. However, the shower had very poor water pressure, and there are no curtains on the windows, despite the fact that the other bungalows and rooms can look directly in on you... We had to find cardboard to cover them... They have a restaurant on site, which is priced higher than some of the restaurants in the main area, but *most* of the food is good (not great), and the staff are really nice, so we ate there relatively often (as it was better than walking back and forth to the main area). Despite some relatively minor annoyances, we'd happily stay there again, depending on the price.