Hotel Romantik di Koh Tao

Staff gentilissimo. Al bar/ristorante si fanno in 4 per servirti al meglio. Carinissimi col nostro piccolo di 4 anni. Cucina improntata su una clientela internazionale, ma piatti thai, soprattutto gli spicy, veramente ben fatti. Prezzi onesti per l'isola e soprattutto per essere un posto Isolato. Ottima scelta la birra solo in lattina, il resort a fianco la serve in bottiglia col rischio di ritrovarsi dei cocci di vetro in spiaggia. Navetta a diverse ore del giorno che fa la spola tra il resort ed il porto o Sairee. Che altro dire... Per noi è stato un ottimo inizio di vacanza.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot

Nice pools and swim up bar. Staff are friendly. The room was very big which was great. There were a few maintenance issues but expected as this is an older hotel. The hand held wand in the shower did not work properly as you had to continue to hold the knob out to keep it running, the door to the bathroom did not open properly, and as there were twin beds, individual covers would have been better than one whole cover than barely reached to the edges of the two beds. We have a saying, ”as useless as a glass door in a toilet” ...there was actually a glass door in the toilet which means there is no privacy and no-one else can be in the bathroom. Even frosting on the glass would have been better. USB outlets would have helped. I would recommend a ground floor as there aren't any lifts. Aside from this, the water pressure was good, the air-conditioning was fantastic and the beds were comfortable. We enjoyed our stay and would definitely stay here again. I would recommend staying in this area as it is close to the pier and shops surrounding the pier and it's quiet. It is cheap to go into the town by taxi and enjoy your time there but come back to the quiet of this area. We liked your staff member called Trip, and we hope that he gets his cat back to the island soon.

Worst hotel we stayed in, in Thailand, we travelled around Thailand for 2 months. The island is absolutely beautiful and the snorkelling was amazing we swam with black tip sharks everyday we was there. We finished our Thailand adventure on this island celebrating our 23rd wedding anniversary which was ruined by the hotel and the very miserable unfriendly and very unhelpful lady at the reception. We booked and paid for a superior room but when we checked in and got to our room K3 we realised and was told by staff that we had been put into a standard room because they didn’t have a superior available so we was trapped in that disgusting filthy dirty room with ripped and stained bed sheets and dirty thread bear towels (see pics) the bathroom sink leaked all over the floor every time we used the tap. The lady at reception didn’t care and offered no solution all she said was the room K3 had a nice view which it did have a lovely view but the view didn’t make up for the disgusting room we was forced to sleep in and was over charged for. After 2 days of emails and trying to make the lady understand that they shouldn’t of put us in a dirty standard Room when we had paid much more for a standated room she finally gave us a very small refund which didn’t come close to covering the difference in price. This is no way to run a hotel, very unprofessional !!!!!!! The food and drinks are very expensive and the food was only just ok.

Auf den ersten Blick eine wunderschöne Bungalow-Anlage in einem sehr gepflegten Garten. Leider muss der Service in diversen Punkten besser werden. Ich war in drei verschiedenen Bungalows und das WiFi ist in einigen Bungalows nicht erreichbar. Auch wird die Geschwindigkeit nachts stark gedrosselt, Telearbeit ist somit nicht möglich. Einige der Bungalows haben ein Problem mit Gekkos und Nagetieren, die sich im Dachgerüst einnisten und sehr laut sind. Diese können nur durch den Einsatz sehr stark riechender Chemikalien temporär verscheucht werden. Ich musste nach einigen Tagen mein Bungalow verlassen, weil der Geruch nicht auszuhalten war. Leider wurde mir nicht proaktiv eine tierfreie Unterkunft angeboten, erst nach mehrfacher Beschwerde. Interessant ist dass jede Reinigung 500 THB kostet. Normalerweise ist bei Hotels im Preis die Reinigung enthalten. Der Müll wird nicht geleert, erst nach zigfacher Aufforderung. Mir wurde ein riesiger schwarzer Müllsack vor mein Bungalow gestellt, in dem ich den Müll wochenlang sammeln sollte, weil keiner der Angestellten bereit war, den Mülleimer zu leeren. Die Freundlichkeit der Mitarbeiter lässt bis auf wenige Ausnahmen stark zu wünschen übrig. Sehr untypisch für Thailand.

The location is near the end of the beach, so it's a bit of a walk to get to the ”main area”, but the distance is easily walked along the beach. This is also somewhat of a blessing, as it reduces the noise level at night. We stayed in an AC bungalow, which was nice. However, the shower had very poor water pressure, and there are no curtains on the windows, despite the fact that the other bungalows and rooms can look directly in on you... We had to find cardboard to cover them... They have a restaurant on site, which is priced higher than some of the restaurants in the main area, but *most* of the food is good (not great), and the staff are really nice, so we ate there relatively often (as it was better than walking back and forth to the main area). Despite some relatively minor annoyances, we'd happily stay there again, depending on the price.