Kipriotis Panorama Hotel & Suites

WiFi was very spotty

I did a massage at the spa and I loved it I super recommend everyone to come here to try any of their treatment. They have many different categories for every type of massage you would like to get. Very polite staff, especially thanks to Georgia, Mario and Sofia for being exceptional. Great experience, I will for sure come back here.

Awful from start to finish. We arrived at around 1am and upon check in we were charged €70 for the “5 star” tax fee. When we got to our room, there were 100’s of moths outside our door, which flew into the room when we open the door. We went to complain and there was nothing they could do until the morning- already a terrible start to a “5 star hotel”. On top of this, the room was completely run down and not well maintained. The carpets were FILTHY, taps were rusty and there was a huge crack in the bathroom mirror. The balcony was directly next to a corridor which everyone walked down, no privacy at all. The following morning we complained at reception and after a bit of back and forth, they agreed to move our room, which was much better. We then went to the pool and were less than impressed, it’s like a run down Benidorm. There is only 1 bar open throughout the day with no more than 2 staff working, meaning there are queues every time you want a drink. To top it off, they will only let you get 2 drinks at a time (which we were rudely told by the miserable bar staff) , in tiny cups, so if you want to relax forget it- you will be up every 10 minutes getting a drink. They also ran out of beer one day too. The pool toilets are DISGUSTING! They absolutely stink and are dirty. There are plenty of sun loungers, but minimal umbrellas (we didn’t manage to get one all week) and no shade at all. The food selection was also terrible- one tiny hot buffet area which they were rationing the meat to 1 piece per person. They do have an a la cart restaurant which you can book 3x lunches and 3x dinners, which we tried to book on our second day and they only had 1 space for dinner on the Monday (our last day)… unacceptable in my opinion that they cannot accommodate what they claim to offer. There is a sky bar not included with the all inclusive, so we did not use this. We ended up paying €10 each way for a taxi into kos every night and paid for dinner as the food selection in the hotel was so bad. The whole vibe of the hotel was bleak. The same entertainment every day which was bowls (I think) darts and aqua dancing to THE SAME awful song every day. No music playing most days, the indoor bar doesn’t open until 5.30pm. It was honestly a depressing place to be. We complained to a jet 2 rep on our second day who wrote everything down but we heard nothing back. Positives are the weather was lovely, as is Kos. The hotel is awful and a cheek to claim it is 5 star (4 star on jet 2 website). Worst hotel we have ever been to. AVOID AT ALL COSTS.