Booking Hotel Crown Piast & Spa

Don’t bother booking this hotel if you visit krakow- 20 minute drive from the centre so constantly getting Ubers. The room looked like it was decorated 60 years ago and was very run down and old, the bathroom had no free to use soap or shampoo and the ‘mini bar’ stated was empty with only 2 bottles of sparkling water on top. The spa isn’t open and from what I’ve read isn’t getting renovated and is just remaining closed. The breakfast choice was small. The only half new thing in this hotel was the bathroom. Overall, I would not stay here again and would not recommend it to any else either.

The reception area is modernised however the rooms leave a lot to be desired. We paid extra for a junior suite, we got given two single beds pushed together, half ripped up carpet and a tablet that had been left on the floor. Luckily we didn’t travel with young children but heaven forbid we did and they had picked it up! Receptionist was rude on arrival also and couldn’t be bothered to do her job seemingly. Food was below par with no choice of dinner in the evening, was more of a get what your given and like it or lump it attitude. Good points- the gentleman at the bar was knowledgeable, lovely and seemed to actually want to help. The beds albeit 2 singles were comfortable.

Firstly this hotel is falsely advertising! There is a dirty empty swimming pool that hasn't been used since last year by the looks of it. There is no spa, it's all shut up and loads of spare chairs stored in the side of it. This is definitely not a 5* hotel, when asking about a taxi, we were given a card. No offer to call for us, the staff on thre front desk look miserable and mostly uninterested in all aspects of their work. The whole place is very clean but very dated. We had breakfast here every morning for a week. The same every morning was on offer, the cheese edges were hard where it had been sat, the breakfast cake hard and stale. Coffee from the machine was lovely! The first room we were given was fine but the air conditioning was running with water, they moved us to another room, the air conditioning was blowing hot air out, maybe they might have checked it before our move? So we moved to another room, which was fine, this was over a course of 2 days being here. My friend who paid a lot of money moved rooms twice too as her toilet didn't flush. We felt so awful for her as she paid for us all to go away and feels embarrassed that the hotel is not as advertised and after spending so much money too. However ... if you like to eat breakfast quietly, you will love it as just the 3 of us had the breakfast room to ourselves every day , apart from 2 days when there was another couple sat there. The dining room is empty. I think anyone looking to book this hotel should know that all the amenities listed are false and you are being done out of money. Oh and the luxury complimentary toiletries , consist of 2 sachets of shower gel, hope you have a tiny body! 2 shower caps and a cotton pad and cotton bud in a seperate box and 2 small soaps. We will never come back to this hotel!

It was average / poor. If you want basic then it’s ok. The spa wasn’t open when I visited. When I arrived they gave me a key to a room already occupied, then 2 x keys that didn’t work. When I asked for a taxi to be booked they waited till that morning (On a seperate note get an Uber as the taxis are rip offs 4x the price of an Uber but as I had booked I felt I should use out of decency. Apart from that the room was ok, two double beds (I booked a king). The sheets were clean, facilities were clean. And location was ok as it was a 10minute walk from the train station.

Stupid hotel. Wanted to book a stay in Krakow, booked it through *********** , and suddenly plans changed . We cancelled the stay in 10minutes long in advance before the stay, and been refused a whole night charge. So been charged a whole night stay, after cancelling in advance. The cancellation policy obviously wasn’t easy to find and to seek, send them caries emails, and received absolutely nothing. Would I recommend it, absolutely not, only dodgy hotels charge full amount for 0 service.

If I could rate this hotel a 0 I would no facilities open at all rooms dated, bar not stocked up and staff rude! Manager is incompetent and we’re now getting trading standards involved for false advertising as it’s not a 5 star spa hotel it’s a 1 star at the most. We were promised a refund which we didn’t get hence why we’re getting a third party involved don’t make the mistake of booking here! It’s terrible.