Pengguna Tetamu
9 Februari 2023
We used the services of the Best Western Premier Krakow Hotel, the staff was extremely uncomfortable, the order was for 2 adults and 2 children, an extra bed was prepared for only one child, the reception told me that no one ordered additional bedding and a towel for another child. After an exchange of views, the missing bedding was delivered to us. Furthermore, the cleaning of the room was appalling. The hotel's facilities were a tragedy. In one room the fridge didn't work at all, in the other room it was so hot instead of cooling, there was scattered furniture, loose tiles in the bathroom, broken safe, TV dust, poor ventilation, broken air conditioning and a corrugated floor on the fourth floor in the hallway. This hotel was qualified as a 4 star hotel in 1985, but not today. The photos in their presentation are beautiful, but unfortunately they do not identify with the reality Ternto hotel never knows...
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