Hotel berhampiran Zwierzyniecki Salon Artystyczny, Krakow

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

Check in time is 4pm & due to an early flight, we arrived early at 12. We received a frosty welcome & while we never expected our room to be ready, we had to suggest that they maybe could put our bags into storage in the meantime( which I thought was standard in most countries). The other issue I found was the reception staff weren’t the most helpful. I asked if there was any playgrounds near by( which I googled in the end & found 2 ) & the response I got was “I don’t know” which for a 4 star hotel is quite poor. They surely received harder questions than that! Anyway, outside of the poor customer service, this hotel is very nice. It’s got a focus on being “green” so wooden hotel cards are a feature & so is the filtered water dispenser on all floors, so u can refill ur water all the time. The breakfast is delicious, excellent choice of food. We ate dinner at the restaurant too which also was delicious & reasonably priced. Hotel is centrally located, 15 min walk from the old town, with grocery shops around the corner. Another plus for this hotel is the quiet, rooms appear to be sound proof. Never heard anything & the hotel was very, very busy. I would recommend

The Sheraton is fantastic. What you would expect from a 5 star hotel, however it is particularly well kept, the staff are very friendly and the food / restaurant services are fantastic. Very comfortable stay. Definitely recommend.

Excellent hotel, the room was beautiful and very clean, I particularly liked the lighting, not too bright and added something extra to the ‘jazzy’ atmosphere. The spa in the basement is amazing, had the entire spa all for myself for hours. Breakfast was good, staff was very friendly and the location of the hotel is ideal for discovering the beautiful city of Krakow ! Will be back for sure !

Nice quiet room really close to the old town. Really convenient with a shop next to the hotel. Recommended if visiting Krakow really happy with my stay there

Mercure Hotel in Krakow Old Town is one of the best hotels I stayed in. The hotel located 2 minutes walk from the Main Railway Station in the modern beautiful building. Great and helpful stuff will always help you, just in case. There was nice and spacious room with everything you need for a wonderful stay. And of course, super tasty breakfast :) Definitely, I will stay there again. Strongly recommend Mercure Hotel to anyone who likes comfortable places to stay in.

I like The location, just 15 minutes to the old town, and close to local market. Rooms are clean and new, with simple kitchen makes long stay easier, staff are very friendly, the building is next to student living building from the same operator, and it is very quiet. There is also a big private yard, you will love it in a good weather.

Na plus: miła i pomocna obsługa, pyszne urozmaicone śniadania, strefa fitness i basenowa kameralna ale nie zatłoczona, miła odskocznia po wieczornym spacerze, sauny i jacuzzi cudowne. Hotel oddalony jest od rynku o około 2,4 km spacerkiem, w piękne dni świetna opcja na trochę ruchu, dla osób które nie lubią spacerować będzie to oczywiście delikatny kłopot. Parking hotelowy a jeśli ktoś nie chce korzystać wokoło miejsca postojowe parkingu miejskiego

WiFi: Good quality, reliable connection. Cleanliness: Very good throughout the hotel. Comfort: Comfortable beds and pillows; however, the towels could be improved. Staff: Polite and smiley, though could be a bit more engaging. Food: Enjoyed the mocktails, but breakfast could use a wider selection of fruits. Location: Excellent, close to the tram stop Cystersów, just 2 stops from the main railway station and 3 stops to the city center. There is also an underground parking available. Atmosphere: Modern, industrial vibe. Value for Money: Good option for a short stay, offering excellent value near the city center.

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.