Liyanaa
2 Julai 2024
Our stay at Banyan Signature Residence exceeded our expectations in every single way. We were greeted by Mr. Sharman at the lobby, who was kind, patient, and informative, assisting us from the moment we arrived until we left after 5 days and 4 nights. He helped with our luggages (and the opening and closing of the lobby doors as we fumbled for our card access with our shopping bags).
The efficient check-in process and the amazingly well-designed room blew us away. From the facilities to the aesthetics, everything was top-notch. We particularly loved the washer and dryer, as well as the luxurious bathroom with a bathtub. We were pleasantly surprised by the room service, which not only tidied up but also cutely arranged our little one’s soft toys and pillows, warming our hearts.
The room was super squeaky clean, and the small but fully equipped kitchen area and wardrobe provided plenty of space for our family of three, including our 6-year-old who adored the “mansion.” The location was perfect, connected to Pavilion and accessible via a sheltered 20-minute walk to KLCC, which is beautiful to walk at night with most of the path comfortably air-conditioned. It was also easy to get a Grab, and there was far less traffic than in front of Pavilion.
The responsive and efficient personnel, who were contactable via WhatsApp, provided useful and timely information. From now on, my family and I will only stay at Banyan Signature Residence when we are in KL!
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