Lots to say here….. Background Don’t think of this as a hotel, this is something similar to a group of managed apartments. So you may find around 5 different ‘companies’ offering accommodation in this huge apartment block. Each company looks after a set of self contained apartments varying - they may manage between 20 to maybe 60 apartments. The Platinum building itself is very well known in KL and from what we could tell, is well respected and has a good reputation. Location is ok, and we could get around really easily. The building has a great open air infinity swimming pool on the top floor, a bar area for snacks and food in the evening and a pretty good gym. The reception area is, frankly, disorganised. Each of these ‘companies’ pitch up every day and take some seats in the customer area and field questions and issue keys / take payment. Lots of people are there with luggage killing time waiting for check-in or waiting for pick-ups after check-out. Therefore not easy to figure it all out or get a seat on your first day. The Apartments These can vary quite a lot, we stayed in two different apartments run by two separate management companies. The contrast was obvious. Both companies were reasonably relaxed and tried to be helpful, but one more than the other had put the effort in to run this more professionally and to kit out the apartment a little better. The little bit of investment shone through. Let me explain…. In apartment 1, it was adequately clean, but the wifi didn’t work at all in the second bedroom, additionally the bed in the second bedroom had no legs. The TVs didn’t seem to pick up any channels and the ambience was very average. Albeit the apartment was modern and aside from the comments I made things generally worked (though you probably needed to spend a little time figuring out that there was a button to switch the hot water on and stuff like that). The person who ‘checked us in’ was very nice and to be fair we didn’t complain about the frankly (for us at least) minor issues. One comment though, they were happy for us to check in 2 hours early and check out 90 mins late, a really helpful stance. Overall rating is probably 3.5 out of 5. Apartment 2, same block, same size but much more effort had been put in, everything worked, we had videos sent to us on WhatsApp explaining how to use stuff, they kept in touch with us to ask when we would arrive, etc (we received nothing on apartment 1). On day 1 we noticed a problem with a leaking air con, they responded immediately and the next day a service guy appeared and fixed it without fuss or hassle. So this one is probably 4.5 out of 5 (based on it being a serviced apartment and not a hotel). Note though they were more rigid on check-in and check-out times. So overall 4 out of 5 for the pair of apartments. However you get the issue, you really don’t know what you are going to get, some ‘companies’ will be better and more diligent than others. The better apartment was actually 30%
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