Ulasan PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Siti Thank you for taking the time to share with us your kind reviews on PARKROYAL COLLECTION Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Gaga,On behalf of Hotel Management Team and all staffs of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, Malaysia.We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay.Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for sharing your feedback. We appreciate your kind words regarding our excellent location, which indeed provides easy access to many popular eateries and shopping malls.However, we are sincerely sorry to hear that your room did not meet your expectations, particularly with the view. We understand how important it is to have a pleasant view during your stay and regret that the room you were assigned did not provide that. We value your feedback, and it will certainly be taken into consideration as we continue to enhance our guest experiences.We hope to have the opportunity to welcome you again and provide a room that better suits your preferences.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Staback, On behalf of the Hotel Management Team and all the staff at PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia.We are truly honored to have had the opportunity to welcome you, and we are grateful for your trust in us. Your feedback regarding the double-level upgrade, late checkout, and the service from our Executive Lounge staff, especially Bicky, is greatly appreciated. We’re delighted to know that our staff made a positive impact during your stay.However, we also regret the issues you encountered, including the cleanliness of the bathtub, the water discoloration, and the malfunctioning shower. These concerns do not meet the high standards we strive to uphold, and I sincerely apologize for the inconvenience caused. Your feedback will be shared with our housekeeping and maintenance teams to ensure immediate improvements are made.Additionally, I deeply regret the inaccurate information you received during your midnight check-in. We will address this with the concerned team member to ensure that better communication is provided in the future.Your comments are invaluable to us, and we will work diligently to resolve these matters. We look forward to welcoming you back and providing a more seamless and enjoyable experience. Should you have any further suggestions or require assistance, please do not hesitate to reach out.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Wendy, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear wlbds , On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for your wonderful review of your stay at PARKROYAL COLLECTION Kuala Lumpur. We are delighted to hear that you had a perfect experience, whether for relaxation or celebration.It’s heartwarming to know that our team contributed to making your special occasion memorable with thoughtful touches like the room decorations and birthday cake. We take pride in delivering personalized experiences to our guests, and your kind words affirm our commitment to excellence.We’re also pleased that you appreciated our elegant design, excellent amenities, and convenient central location. Your recommendation means the world to us, and we hope to have the privilege of welcoming you back soon for another memorable stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest, On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. We wish you a Merry Christmas and a Happy New Year 2025.Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Yvonne, Thank you for taking the time to share your experience with us following your stay at PARKROYAL COLLECTION Kuala Lumpur.We are thrilled to hear that you enjoyed your Lifestyle Suite with Club Access and that the offerings at our lounge, including the selection of alcohol and good food, met your expectations. It’s also wonderful to know that, despite the festive season crowds, you found our service prompt and efficient.Our prime location near shopping malls and restaurants is indeed one of our key highlights, and we’re glad it added convenience to your stay. Additionally, we’re happy to hear that you appreciated the affordable flat-rate parking, which we aim to make as guest-friendly as possible.We sincerely thank you for choosing PARKROYAL COLLECTION Kuala Lumpur, and we hope to welcome you back soon for another delightful stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest , On behalf of Hotel Management Team and all staff of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting PARKROYAL COLLECTION Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at PARKROYAL COLLECTION Kuala Lumpur are looking forward to serving you again and again. Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

Jawapan daripada Pihak Penginapan: Dear Valued Guest, On behalf of the Hotel Management Team and all staff members of PARKROYAL COLLECTION Kuala Lumpur, I would like to express my sincere appreciation to you for selecting our hotel during your recent visit to Kuala Lumpur, Malaysia.We are pleased to hear that you appreciated some aspects of your stay, including the gym facilities and the swimming pool. However, we regret to learn that several elements of your experience did not meet your expectations.As a newly renovated property, we aim to blend modern design with sustainability, which is why filtered drinking water is provided in place of bottled water. We apologize if this caused any inconvenience and will take your feedback into account to improve the overall guest experience.We are also sorry to hear about the challenges you faced with the kettle placement, the temperature of the shower water, and delays in reaching the front desk or receiving your luggage. These issues fall short of the high standards we strive to uphold, and we will address them with the relevant teams to ensure better service efficiency moving forward.Your feedback is valuable in helping us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide a more seamless and enjoyable stay.Inspiringly Yours,Allan WongComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur